Business Relationship Support Representative (CSO2) - GPL
Iowa Staffing, Des Moines, Iowa, United States, 50301
Business Relationship Support Representative (CSO2)
Wells Fargo is seeking a Business Relationship Support Representative to join the WellsOne Commercial Credit Cards team within Global Payments & Liquidity. WellsOne Service Center supports commercial credit card holders with general inquiries related to their card programs while delivering exceptional customer service. In this role, you will: Oversee overall customer experience Handle customer issues and assist in decisions with business client managers Help with customer associated risk management Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge and understanding of treasury management products and services Call Center experience Excellent customer service experience with previous client contact Excellent verbal, written, and interpersonal communication skills Ability to work in a fast paced, deadline driven environment Proven problem solving and decision-making skills Strong organizational, multi-tasking, and prioritizing skills Intermediate Microsoft Office, including Excel, Word and Power Point Experience with Service View Proven ability to partner with internal and external partners to meet the needs of the customer Well organized with attention to detail Ability to work in a close team environment Job Expectations: This position is not eligible for Visa sponsorship This position is a hybrid work model. Must be willing to work out of the posted location's office approximately 3 days a week Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process Req Number: R-517743
Wells Fargo is seeking a Business Relationship Support Representative to join the WellsOne Commercial Credit Cards team within Global Payments & Liquidity. WellsOne Service Center supports commercial credit card holders with general inquiries related to their card programs while delivering exceptional customer service. In this role, you will: Oversee overall customer experience Handle customer issues and assist in decisions with business client managers Help with customer associated risk management Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge and understanding of treasury management products and services Call Center experience Excellent customer service experience with previous client contact Excellent verbal, written, and interpersonal communication skills Ability to work in a fast paced, deadline driven environment Proven problem solving and decision-making skills Strong organizational, multi-tasking, and prioritizing skills Intermediate Microsoft Office, including Excel, Word and Power Point Experience with Service View Proven ability to partner with internal and external partners to meet the needs of the customer Well organized with attention to detail Ability to work in a close team environment Job Expectations: This position is not eligible for Visa sponsorship This position is a hybrid work model. Must be willing to work out of the posted location's office approximately 3 days a week Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process Req Number: R-517743