Customer Service Representative
Sonaca North America, Auburn, Washington, United States, 98001
divh2Customer Service Representative/h2pSonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 10 locations across North America and our engineering expertise and operational excellence set us apart from the competition./ppSince the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers./ppWe are currently seeking a Customer Service Representative (CSR). The CSR serves as the point of contact with external customers. This position processes sales orders, resolves customer requests, questions and complaints, and maintains positive relations with our customers. The CSR will focus much of his/her attention on achieving 100% on-time delivery through proactive management of each sales order./ppPay Range - $21-$25 per hour/ph3Essential Job Responsibilities/h3pResolves customer requests, questions and complaints frequently requiring interaction with systems and an integrated team for the parts/product line./ppCustomer focal for all customer questions, concerns and problem resolution./ppServes as liaison between the customer and various departments throughout multiple facilities./ppManages and coordinates customer short flows, AOGs (aircraft on ground) including negotiating due dates when on-time delivery is in jeopardy/ppCommunicate with Delivery Coordinators for feeder sites and internal site to advise on delivery dates and current part status./ppProactively reviews all delivery schedules via system generated reports and customer portals./ppReview customer sales orders
filter FAI orders, verify pricing on all orders, and verify lead time on sustaining orders./ppManage incomplete POs with customers to ensure all information meets NADCAP and Sonaca North America requirements./ppRelay customer changes; address, locations, contacts, and other important information to proper personnel./ppMain contact and the resident expert for each assigned customer regarding issues such as: contract requirements and specific individual needs of the customers and/or their representatives, lead-times, etc./ppReview of all P.O.C.s and new order entry reports and apply changes, or work with others as necessary, to determine required actions, if any./ppUsing ERP system to research and analyze customer situations/ppProactively review and manage delivery schedules:/ppIdentify potential problems, analyze and propose alternatives for resolution for any issues that may jeopardize on-time delivery. Request, charge and track expedite costs as required./ppContinually work to build a long-term relationship with the customer/ppThis is a role of goodwill ambassador, as well as acting as liaison and problem solver./ppWorks independently under minimal supervision./ppFunction as a productive, contributing and responsible member of his/her work team./ppCross train and support customer service team objectives as required./ppIs familiar with all job tools available and applicable to the job and the plant including standard procedures and work instructions./ppIn all actions, supports the Quality Policy, Mission Statement and other policies and procedures by supporting our commitment to total customer satisfaction, quality products and services, lean processes, continuous improvement, on-time delivery, safety, teaming, individual accountability and respect for people./ppMay occasionally work in another facility to accommodate customer requirements and/or adjust for variation in work flow within the company./ph3Education and Experiences/h3pMinimum of 4 years experience in customer service in manufacturing or related industry. Aerospace experience preferred. Background in manufacturing environment preferred./ppAssociate degree or high school diploma with equivalent years of experience in customer service, engineering, or materials management required./ppExperience with Microsoft Office; Outlook, Word, Excel, and PowerPoint./ppExperience with SAP or other like ERP systems./ppAbility to develop win-win relationships with customers./ppAbility to work effectively in a team based environment./ppAbility to effectively present information and respond to questions one-on-one from groups or individuals./ppAbility to solve practical problems, utilizing standard operating procedures./ppAbility to interpret information furnished in written, oral and/or diagram form, to determine the best course of action among various alternatives./ppMust have good analytical skills./ppMust be well organized, can prioritize, maintain focus and follow through./ppUnderstanding of process flows, lead-times and lean principles in a manufacturing environment./ppKnowledge of all Production Control functions./ppAbility to learn each product lines capabilities and limitations./ph3Why Choose Sonaca North America?/h3pWe take care of our people./pp401(k) retirement savings plan with a percentage company-match contribution/ppCompetitive wages/ppPaid holidays/ppPaid time off/ppMedical, dental, vision, life, and accidental insurance/ppShort-term disability/ppLong-term disability/ppEmployee assistance plan
for access to counseling, consulting and other community resources/ppWellness program/ppTuition assistance/ppSubject to eligibility, terms, and conditions/ppThis job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an at will basis and may be terminated at any time./ppSonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the companys online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North Americas Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials./ppSonaca North America is an E-Verify Employer./ppSonaca North America is an Equal Employment Opportunity/Disability/Veterans Employer/ppNotice on Fraudulent Job Offers/ppIt has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates (LMI Aerospace)./ppThis type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process./ppSonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings./ppSonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com./p/div
filter FAI orders, verify pricing on all orders, and verify lead time on sustaining orders./ppManage incomplete POs with customers to ensure all information meets NADCAP and Sonaca North America requirements./ppRelay customer changes; address, locations, contacts, and other important information to proper personnel./ppMain contact and the resident expert for each assigned customer regarding issues such as: contract requirements and specific individual needs of the customers and/or their representatives, lead-times, etc./ppReview of all P.O.C.s and new order entry reports and apply changes, or work with others as necessary, to determine required actions, if any./ppUsing ERP system to research and analyze customer situations/ppProactively review and manage delivery schedules:/ppIdentify potential problems, analyze and propose alternatives for resolution for any issues that may jeopardize on-time delivery. Request, charge and track expedite costs as required./ppContinually work to build a long-term relationship with the customer/ppThis is a role of goodwill ambassador, as well as acting as liaison and problem solver./ppWorks independently under minimal supervision./ppFunction as a productive, contributing and responsible member of his/her work team./ppCross train and support customer service team objectives as required./ppIs familiar with all job tools available and applicable to the job and the plant including standard procedures and work instructions./ppIn all actions, supports the Quality Policy, Mission Statement and other policies and procedures by supporting our commitment to total customer satisfaction, quality products and services, lean processes, continuous improvement, on-time delivery, safety, teaming, individual accountability and respect for people./ppMay occasionally work in another facility to accommodate customer requirements and/or adjust for variation in work flow within the company./ph3Education and Experiences/h3pMinimum of 4 years experience in customer service in manufacturing or related industry. Aerospace experience preferred. Background in manufacturing environment preferred./ppAssociate degree or high school diploma with equivalent years of experience in customer service, engineering, or materials management required./ppExperience with Microsoft Office; Outlook, Word, Excel, and PowerPoint./ppExperience with SAP or other like ERP systems./ppAbility to develop win-win relationships with customers./ppAbility to work effectively in a team based environment./ppAbility to effectively present information and respond to questions one-on-one from groups or individuals./ppAbility to solve practical problems, utilizing standard operating procedures./ppAbility to interpret information furnished in written, oral and/or diagram form, to determine the best course of action among various alternatives./ppMust have good analytical skills./ppMust be well organized, can prioritize, maintain focus and follow through./ppUnderstanding of process flows, lead-times and lean principles in a manufacturing environment./ppKnowledge of all Production Control functions./ppAbility to learn each product lines capabilities and limitations./ph3Why Choose Sonaca North America?/h3pWe take care of our people./pp401(k) retirement savings plan with a percentage company-match contribution/ppCompetitive wages/ppPaid holidays/ppPaid time off/ppMedical, dental, vision, life, and accidental insurance/ppShort-term disability/ppLong-term disability/ppEmployee assistance plan
for access to counseling, consulting and other community resources/ppWellness program/ppTuition assistance/ppSubject to eligibility, terms, and conditions/ppThis job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an at will basis and may be terminated at any time./ppSonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the companys online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North Americas Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials./ppSonaca North America is an E-Verify Employer./ppSonaca North America is an Equal Employment Opportunity/Disability/Veterans Employer/ppNotice on Fraudulent Job Offers/ppIt has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates (LMI Aerospace)./ppThis type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process./ppSonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings./ppSonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com./p/div