Customer Service Representative
Sonaca North America, Auburn, Washington, United States, 98002
Overview
Title:
Customer Service Representative
Location:
Auburn, WA
Position Type:
Full time
Requisition ID:
R0013799
Description:
Sonaca North America
is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 10 locations across North America and our engineering expertise and operational excellence set us apart from the competition.
Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.
Position Summary We are currently seeking a
Customer Service Representative
(CSR). The CSR serves as the point of contact with external customers. This position processes sales orders, resolves customer requests, questions and complaints, and maintains positive relations with our customers. The CSR will focus on achieving 100% on-time delivery through proactive management of each sales order.
Pay Range : $21-$25 per hour
Essential Job Responsibilities
Resolves customer requests, questions and complaints frequently requiring interaction with systems and an integrated team for the parts/product line.
Customer focal for all customer questions, concerns and problem resolution.
Serves as liaison between the customer and various departments throughout multiple facilities.
Manages and coordinates customer short flows, AOGs (aircraft on ground) including negotiating due dates when on-time delivery is in jeopardy.
Communicate with Delivery Coordinators for feeder sites and internal sites to advise on delivery dates and current part status.
Proactively reviews all delivery schedules via system generated reports and customer portals.
Review customer sales orders, filter FAI orders, verify pricing on all orders, and verify lead time on sustaining orders.
Manage incomplete PO's with customers to ensure all information meets NADCAP and Sonaca North America requirements.
Relay customer changes; address, locations, contacts, and other important information to proper personnel.
Main contact and the resident expert for each assigned customer regarding issues such as contract requirements and specific customer needs, lead-times, etc.
Review all P.O.C.'s and new order entry reports and apply changes, or work with others as necessary to determine required actions.
Use ERP system to research and analyze customer situations.
Proactively review and manage delivery schedules and identify potential problems; propose alternatives and track expedite costs as required.
Continually work to build a long-term relationship with the customer.
This role is a goodwill ambassador and acts as liaison and problem solver.
Work independently under minimal supervision and contribute as a member of the team.
Cross-train and support customer service team objectives as required.
Familiar with all job tools and applicable procedures and work instructions.
Supports the Quality Policy, Mission Statement and other policies by contributing to total customer satisfaction, quality products and services, lean processes, continuous improvement, on-time delivery, safety, teamwork and respect for people.
May occasionally work in another facility to accommodate customer requirements or adjust for variation in workflow.
Education and Experience
Minimum of 4 years' experience in customer service in manufacturing or related industry. Aerospace experience preferred. Background in manufacturing environment preferred.
Associate degree or high school diploma with equivalent years of experience in customer service, engineering, or materials management required.
Experience with Microsoft Office; Outlook, Word, Excel, and PowerPoint.
Experience with SAP or other ERP systems.
Ability to develop win-win relationships with customers.
Ability to work effectively in a team-based environment.
Ability to effectively present information and respond to questions one-on-one from groups or individuals.
Ability to solve practical problems using standard operating procedures.
Ability to interpret information furnished in written, oral and/or diagram form to determine the best course of action among various alternatives.
Must have good analytical skills.
Must be well organized, able to prioritize, maintain focus and follow through.
Understanding of process flows, lead-times and lean principles in a manufacturing environment.
Knowledge of all Production Control functions.
Ability to learn each product line's capabilities and limitations.
Why Choose Sonaca North America? We take care of our people.
401(k) retirement savings plan with a percentage company-match contribution
Competitive wages
Paid holidays
Paid time off
Medical, dental, vision, life, and accidental insurance
Short-term disability
Long-term disability
Employee assistance plan — for access to counseling, consulting and other community resources
Wellness program
Tuition assistance
Subject to eligibility, terms, and conditions
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an "at will" basis and may be terminated at any time.
Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company's online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America's Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of applications materials.
Sonaca North America is an E-Verify Employer.
Sonaca North America is an Equal Employment Opportunity/Disability/Veterans Employer
Notice on Fraudulent Job Offers
It has been brought to our attention that there have been instances of fraudulent job offers purporting to be from Sonaca North America and/or its affiliates ("LMI Aerospace").
This type of fraud is normally carried out through online services such as false websites, or through fake emails or calls from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.
Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.
Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com.
PI281995502
#J-18808-Ljbffr
Customer Service Representative
Location:
Auburn, WA
Position Type:
Full time
Requisition ID:
R0013799
Description:
Sonaca North America
is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 10 locations across North America and our engineering expertise and operational excellence set us apart from the competition.
Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.
Position Summary We are currently seeking a
Customer Service Representative
(CSR). The CSR serves as the point of contact with external customers. This position processes sales orders, resolves customer requests, questions and complaints, and maintains positive relations with our customers. The CSR will focus on achieving 100% on-time delivery through proactive management of each sales order.
Pay Range : $21-$25 per hour
Essential Job Responsibilities
Resolves customer requests, questions and complaints frequently requiring interaction with systems and an integrated team for the parts/product line.
Customer focal for all customer questions, concerns and problem resolution.
Serves as liaison between the customer and various departments throughout multiple facilities.
Manages and coordinates customer short flows, AOGs (aircraft on ground) including negotiating due dates when on-time delivery is in jeopardy.
Communicate with Delivery Coordinators for feeder sites and internal sites to advise on delivery dates and current part status.
Proactively reviews all delivery schedules via system generated reports and customer portals.
Review customer sales orders, filter FAI orders, verify pricing on all orders, and verify lead time on sustaining orders.
Manage incomplete PO's with customers to ensure all information meets NADCAP and Sonaca North America requirements.
Relay customer changes; address, locations, contacts, and other important information to proper personnel.
Main contact and the resident expert for each assigned customer regarding issues such as contract requirements and specific customer needs, lead-times, etc.
Review all P.O.C.'s and new order entry reports and apply changes, or work with others as necessary to determine required actions.
Use ERP system to research and analyze customer situations.
Proactively review and manage delivery schedules and identify potential problems; propose alternatives and track expedite costs as required.
Continually work to build a long-term relationship with the customer.
This role is a goodwill ambassador and acts as liaison and problem solver.
Work independently under minimal supervision and contribute as a member of the team.
Cross-train and support customer service team objectives as required.
Familiar with all job tools and applicable procedures and work instructions.
Supports the Quality Policy, Mission Statement and other policies by contributing to total customer satisfaction, quality products and services, lean processes, continuous improvement, on-time delivery, safety, teamwork and respect for people.
May occasionally work in another facility to accommodate customer requirements or adjust for variation in workflow.
Education and Experience
Minimum of 4 years' experience in customer service in manufacturing or related industry. Aerospace experience preferred. Background in manufacturing environment preferred.
Associate degree or high school diploma with equivalent years of experience in customer service, engineering, or materials management required.
Experience with Microsoft Office; Outlook, Word, Excel, and PowerPoint.
Experience with SAP or other ERP systems.
Ability to develop win-win relationships with customers.
Ability to work effectively in a team-based environment.
Ability to effectively present information and respond to questions one-on-one from groups or individuals.
Ability to solve practical problems using standard operating procedures.
Ability to interpret information furnished in written, oral and/or diagram form to determine the best course of action among various alternatives.
Must have good analytical skills.
Must be well organized, able to prioritize, maintain focus and follow through.
Understanding of process flows, lead-times and lean principles in a manufacturing environment.
Knowledge of all Production Control functions.
Ability to learn each product line's capabilities and limitations.
Why Choose Sonaca North America? We take care of our people.
401(k) retirement savings plan with a percentage company-match contribution
Competitive wages
Paid holidays
Paid time off
Medical, dental, vision, life, and accidental insurance
Short-term disability
Long-term disability
Employee assistance plan — for access to counseling, consulting and other community resources
Wellness program
Tuition assistance
Subject to eligibility, terms, and conditions
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an "at will" basis and may be terminated at any time.
Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company's online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America's Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of applications materials.
Sonaca North America is an E-Verify Employer.
Sonaca North America is an Equal Employment Opportunity/Disability/Veterans Employer
Notice on Fraudulent Job Offers
It has been brought to our attention that there have been instances of fraudulent job offers purporting to be from Sonaca North America and/or its affiliates ("LMI Aerospace").
This type of fraud is normally carried out through online services such as false websites, or through fake emails or calls from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.
Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.
Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com.
PI281995502
#J-18808-Ljbffr