divh2Butler Ambassador/h2pAnticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service./ppDuties and Essential Functions/ppReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulliActs as the owner/residents liaison between all aspects of the association./liliRespect all owner/residents privacy, information, perspective, priorities, times, and resources./liliMaintain a warm and friendly demeanor at all times./liliAttends to owner/residents personal and domestic needs including, but not limited to: escort to and from the unit; attending to (carrying) the owner/resident/residents belongings, if needed/requested./liliPreparation of unit for owner/resident arrival this includes stocking any groceries the owner/resident arranged to have delivered to the property and if approved by owner/resident, conduct a Unit Wellness Check./liliService the owner/residents and guests with beverage requests in the Grand Lobby./liliMake reservations for dining, events or similar, ensuring that all necessary information is recorded properly, if requested./liliCall and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events, if requested./liliArrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/residents needs, if requested./liliResolve all owner/residents concerns promptly. If unable report to management immediately for assistance./liliConduct all services for the association as an ambassador - with integrity and in a professional manner at all times./liliApproach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner./liliEstablish relationships with local merchants and service providers as needed./liliTake part in maintaining a clean working environment./liliMaintain regular attendance in compliance with KWPMs standards, as required by the employee handbook, scheduling, which will vary according to the needs of the association./liliMaintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform./liliMaintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction./liliMaintain a clean and organized working environment- the butler provides a lasting impression to all guests and residents of the association./liliProvides quality service to residents and guests./liliProduces any needed communications to meet association request/needs./li/ulpSupervision/ppEmployee reports directly to the Manager of Operations or in their absence directly to the Assistant General Manager of the community./ppCompetencies/ppPositive attitude and good communication skills, with excellent grooming standards./ppCommitment to delivering a high level of customer service./ppFlexibility to respond to a variety of different work situations and ability to work on your own./ppWork Environment/ppThe work environment will be indoors and outdoors, depending on the needs of the guest./ppPhysical Demands/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job./ppThe employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures./ppPosition Type/Expected Hours of Work/ppThis is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property./ppRequired Education and Experience/pulliPrevious working experience as a Butler or Assistant Butler; minimum 3 years of experience./liliWorking knowledge with computers and software used in an office environment./liliMust be able to communicate well and convey information and ideas clearly./liliMust be creative and enjoy creating a luxury lifestyle that is fun and safe for residents./liliMust consistently exhibit the CAN-DO attitude./li/ulpOther Duties/ppPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice./ppKW Property Management
Consulting is a drug-free workplace./ppWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law./p/div
Consulting is a drug-free workplace./ppWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law./p/div