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This role contributes to the Float, Banker, Retail, Customer Service, Customer Experience, Financial\n","descriptionText","Retail Banker II Float - Northgate TD Bank N.A Marketing & Communications The Retail Banker II Float is a Customer liaison that is integral to delivering TDs Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding personal banking solutions/needs. 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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[507,517,527,535,547],{"_426":425,"_430":508,"_449":450,"_441":509,"_240":510,"_437":511,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":440,"_422":512,"_452":513,"_427":118,"_473":514,"_457":515,"_475":433,"_476":440,"_478":516,"_480":481,"_482":483},["D",1769540400000],"TD","Job Overview\nThe Retail Banker II Float is a customer liaison that delivers TD’s Brand promise by utilizing financial expertise and consultative advice to advise customers regarding personal banking solutions/needs. This role contributes to achieving business objectives by identifying appropriate TD solutions to help customers achieve their financial goals and optimize their relationship with TD. The role requires the ability to work in multiple locations and adapt to different contexts.

Depth & Scope

Acts as a subject matter expert in the store for customers and colleagues regarding all TD products, services, policies, and procedures, especially personal and business banking.

Maintains broad knowledge of the full product suite and services; role may involve moderate complexity and risk.

Makes product recommendations based on customer needs and highlights features and benefits to support customers through life events, save time and money, and exceed needs.

Uses Customer Relationship Management tools to proactively assess customers, identify solutions, and lead outbound sales activities.

Evaluates issues based on established practices or precedents; explains detailed information within the team as needed.

Builds working relationships with customers and related teams; requires full proficiency gained through job-related training.

Participates in customer outreach, servicing and advice activities to deliver on the bank’s customer experience commitments.

Engages in conversations with customers about loan products and facilitates the application intake.

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

HS Diploma or GED required; 2-year degree preferred.

2+ years of related experience required.

Teller experience preferred; cross-trained to take customer transactions.

Requires agility, teamwork, and flexibility to adapt to different locations and environments.

Must be able to do same-day travel to multiple work locations within a designated region.

Superior customer service skills and strong organizational abilities to handle multiple tasks in a fast-paced environment.

Excellent communication, problem-solving, and time-management skills.

Proficient in Microsoft Office; ability to provide community services including financial education.

Notary license preferred.

Customer Accountabilities

Delivers legendary customer experience by helping customers, building relationships, delivering service and advice.

Understands and supports the bank’s customer service strategy; provides end-to-end advice with education, consultative support, and proactive insights.

Acts as a customer advocate, providing resolutions and tips to save time and money.

Maintains product knowledge, actively listens to customer needs, and identifies solutions or referrals as appropriate.

Uses CRM tools to gather customer information and enhance the customer experience and journey.

Guides customer flow in the lobby and educates on self-service options when appropriate.

May act as a point of escalation for customer questions or concerns.

Performs teller transactions as needed while monitoring fraud mitigation and adhering to policies.

Provides the highest level of service when dealing with internal partners, vendors, or customers.

Shares financial knowledge to help customers meet and exceed their financial goals and represents the TD brand externally and internally.

Shareholder & Employee Accountabilities

Promotes the full suite of products and banking capabilities; understands operating policies and procedures.

Supports timely and accurate completion of business processes; escalates non-standard or high-risk transactions as necessary.

Ensures documentation reflects client intentions and complies with rules/regulations; conducts due diligence for transactions.

Adheres to the Bank Code of Conduct and risk/control policies; contributes to operational excellence at the location.

Participates in maintaining a positive, inclusive work environment and collaborates with teammates to improve delivery of work with high quality standards.

OCC Language

Position falls within the definition of Loan Originator under Regulation Z and Mortgage Loan Originator under the SAFE Act, and related regulations.

Eligible for employment with a covered financial institution under Regulation Z.

Eligible for registration as a registered mortgage loan originator with the NMLS.

Criminal background and credit checks are required by federal law; accompanying disclosures may be requested.

Physical Requirements\nNever: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%.

Domestic travel – Continuous; International travel – Never.

Sedentary work – Continuous; multi-tasking – Continuous; operating standard office equipment – Continuous.

Concentrating for long periods; reading/writing/comprehending instructions; basic arithmetic – Continuous.

Standing, bending, and other physical activities vary by task; consult the full description for details.

Who We Are\nTD is a global financial institution with a purpose to enrich the lives of customers, communities and colleagues. We focus on customer experience and offer development opportunities to support career growth.

Our Total Rewards & Additional Information\nOur Total Rewards package includes base salary and variable compensation, health and well-being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more.

We’re committed to providing support for colleagues to thrive at work and at home through regular development conversations, training programs, and mentoring opportunities. If you’re interested in a specific career path, we can help you succeed with regular performance conversations and access to learning resources.

Accommodation\nTD Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. If accommodations are needed to complete the application process, please email US Workplace Accommodations Program with your details.

Notes:

This description preserves the substance of the provided content while removing boilerplate and preserving legally required statements. This version uses only allowed HTML tags and avoids extraneous formatting.

#J-18808-Ljbffr\n","Job Overview\nThe Retail Banker II Float is a customer liaison that delivers TD’s Brand promise by utilizing financial expertise and consultative ad...",["B","2315177987"],"Work at TD","9 days ago","/jobs/2315177987-retail-banker-ii-float-northgate","/jobs?keyword=TD",{"_426":425,"_430":518,"_449":450,"_441":442,"_240":519,"_437":520,"_424":425,"_111":521,"_428":191,"_429":191,"_451":450,"_439":522,"_422":523,"_452":453,"_427":118,"_473":474,"_457":524,"_475":521,"_476":522,"_478":479,"_480":525,"_482":526},["D",1770051600000],"The Retail Banker II is a customer liaison that is integral to delivering TDs Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. This role contributes to the achievement of Banker, Retail, Customer Service, Customer Experience, Financial, Support\n","The Retail Banker II is a customer liaison that is integral to delivering TDs Brand promise by utilizing financial expertise and consultative advic...","Retail Banker II (20) Haywood Road","Greenville, South Carolina, us, 29610",["B","2408916165"],"/jobs/2408916165-retail-banker-ii-20-haywood-road","/jobs?location=Greenville%2C+South+Carolina%2C+us%2C+29610","/jobs?keyword=Retail+Banker+II+%2820%29+Haywood+Road",{"_426":425,"_430":528,"_449":450,"_441":442,"_240":519,"_437":520,"_424":425,"_111":529,"_428":191,"_429":191,"_451":450,"_439":530,"_422":531,"_452":453,"_427":118,"_473":474,"_457":532,"_475":529,"_476":530,"_478":479,"_480":533,"_482":534},["D",1770080400000],"Retail Banker II - Salem NJ (30 Hours)","Penns Grove, New Jersey, us, 08069",["B","2413289895"],"/jobs/2413289895-retail-banker-ii-salem-nj-30-hours","/jobs?location=Penns+Grove%2C+New+Jersey%2C+us%2C+08069","/jobs?keyword=Retail+Banker+II+-+Salem+NJ+%2830+Hours%29",{"_426":425,"_430":536,"_449":450,"_441":537,"_240":538,"_437":539,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":540,"_422":541,"_452":542,"_427":118,"_473":543,"_457":544,"_475":433,"_476":540,"_478":545,"_480":546,"_482":483},["D",1769389200000],"TD Bank","Retail Banker II Float

The Retail Banker II Float is a customer liaison that is integral to delivering TD's brand promise by utilizing financial expertise and consultative advice in advising customers regarding personal banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD. This role is accountable for working in multiple locations; thus having the ability to work in different contexts and settings.\nWork Location: Bangor, Maine, United States of America\nHours: 40\nPay Details: $24.00 - $33.50 USD\nTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.\nLine of Business: Personal & Commercial Banking\nJob Description: The Retail Banker II Float is a customer liaison that is integral to delivering TD's brand promise by utilizing financial expertise and consultative advice in advising customers regarding personal banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD. This role is accountable for working in multiple locations; thus having the ability to work in different contexts and settings.\nDepth & Scope:\nActs as a subject matter expert in the store for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking\nRequires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by moderate complexity/risk\nMakes product recommendations based on customer needs and highlights product features and benefits that support customers through challenging times and life events, save time and money, and exceed their needs\nUtilizes Customer Relationship Management tools to proactively play a key role in customer assessments, proactively identifies customer solutions and lead-focused outbound sales activities\nEvaluates issues, errors and problems based on practices and existing precedents or procedures\nExplains detailed and/or complicated information within the team\nBuilds working relationships with customers and related teams\nRequires full proficiency gained through job related training to perform a range of activities\nParticipates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise\nEngages in conversations with customers about loan products, facilitates the application intake\nMust maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)\nEducation & Experience:\nHS Diploma or GED required; 2 year degree preferred\n2+ years of related experience required\nTeller experience (Preferred)\nCross trained to take customer transactions\nRequires agility, teamwork and flexibility to adapt to different locations and environments\nMust be able to do same day travel to multiple work locations within a designated region or area\nSuperior customer service skills\nStrong organization skills to handle multiple tasks in a fast-paced environment\nExcellent communication skills with ability to be concise, clear and consistent\nDemonstrated effective problem-solving skills\nDemonstrated ability to schedule and prioritize work\nDemonstrated ability to work independently and within deadlines\nProficient in Microsoft Office\nAbility to provide community services, including, but not limited to, financial education classes\nNotary License (Preferred)\nCustomer Accountabilities:\nDelivers legendary experience by helping customers, building relationships, delivering service and advice to TD customers\nUnderstands and supports the bank's customer service strategy; delivers customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations\nServes as a customer advocate in providing customer resolution, proactive tips and insights on saving time & money\nConsistently executes appropriate behaviors to deliver a legendary customer experience that is unexpectedly human in the store through either effective problem resolution or providing sound advice that yields a solution\nEstablishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral\nUtilizes the customer relationship management tools to understand and gather customer information to allow for customer insights to be built to yield a deeper customer experience and journey\nEngages in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs and guides customer appropriately\nUnderstands customer preferences with banking (when and how they want) and educates customers on self-service options that meet their needs\nMay act as a point of escalation for customer questions or concerns\nMay perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures\nUnderstands and supports the bank's customer service strategy\nConsiders the impact of decisions on the well-being of TD, its customers and stakeholders\nProvides the highest level of customer service when dealing with internal partners, vendors or our customers - WOW at every opportunity\nImproves customer financial confidence by sharing financial knowledge to help customers meet and exceed their financial goals\nActs as a brand champion both internally and externally\nChampions customer service activities; supporting customers through challenging times and life events\nRecognizes transaction needs of clients and educates clients on self-service channels including digital options\nBrings your genuine self and turns each banking transaction into a personalized interaction, one customer at a time\nDelivers end to end advice to customers by providing information and tools for financial management that helps customers achieve their goals, and provides real time insights\nShareholder Accountabilities:\nPromotes full suite of products, sales, services and banking capabilities\nUnderstands and applies operating policies and procedures\nSupports the timely and accurate completion of business processes and procedures\nEscalates non-standard or high risk transactions/activities as necessary\nEnsures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations\nEnsures necessary due diligence to support the accuracy of all customer transactions/activities\nBe knowledgeable of and complies with Bank Code of Conduct\nContributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location\nExecutes with excellence by adhering to all Risk and Control Policies and Procedures\nEmployee/Team Accountabilities:\nParticipates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest\nSupports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit\nParticipates in personal performance management and development activities\nKeeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities\nContributes to a fair, positive and equitable environment that supports a diverse workforce\nActs as a brand ambassador for your business area/function and the Bank, both internally and/or externally\nUtilizes feedback through coaching sessions to demonstrate stronger performance\nEstablishes relationships with partner bankers to make

","Retail Banker II Float

The Retail Banker II Float is a customer liaison that is integral to delivering TD's brand promise by utilizing fin...","Bangor, Maine, United States, 04401",["B","2289293026"],"Work at TD Bank","11 days ago","/jobs/2289293026-retail-banker-ii-float-northgate","/jobs?keyword=TD+Bank","/jobs?location=Bangor%2C+Maine%2C+United+States%2C+04401",{"_426":425,"_430":548,"_449":450,"_441":549,"_240":550,"_437":551,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":540,"_422":552,"_452":553,"_427":118,"_473":543,"_457":554,"_475":433,"_476":540,"_478":555,"_480":546,"_482":483},["D",1769389200000],"Maine Staffing","Retail Banker II Float

Work Location: Bangor, Maine, United States of America Hours: 40 Pay Details: $24.00 - $33.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.\nJob Description

The Retail Banker II Float is a customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice in advising customers regarding personal banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD. This role is accountable for working in multiple locations; thus having the ability to work in different contexts and settings.\nActs as a subject matter expert in the store for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking\nRequires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by moderate complexity/risk\nMakes product recommendations based on customer needs and highlights product features and benefits that ultimately support customers through challenging times and life events, save time and money, and exceed their needs\nUtilizes Customer Relationship Management tools to proactively play a key role in customer assessments, proactively identifies customer solutions and lead-focused outbound sales activities\nEvaluates issues, errors and problems based on practices and existing precedents or procedures\nExplains detailed and/or complicated information within the team\nBuilds working relationships with customers and related teams\nRequires full proficiency gained through job related training to perform a range of activities\nParticipates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise\nEngages in conversations with customers about loan products, facilitates the application intake\nMust maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)\nEducation & Experience

HS Diploma or GED required; 2 year degree preferred 2+ years of related experience required Teller experience (Preferred) Cross trained to take customer transactions Requires agility, teamwork and flexibility to adapt to different locations and environments Must be able to do same day travel to multiple work locations within a designated region or area Superior customer service skills Strong organization skills to handle multiple tasks in a fast-paced environment Excellent communication skills with ability to be concise, clear and consistent Demonstrated effective problem-solving skills Demonstrated ability to schedule and prioritize work Demonstrated ability to work independently and within deadlines Proficient in Microsoft Office Ability to provide community services, including, but not limited to, Financial Education classes Notary License (Preferred)\nCustomer Accountabilities

Delivers Legendary Experience by helping customers, building relationships, delivering service and advice to TD customers Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations Serves as a customer advocate in providing customer resolution, proactive tips and insights on saving time & money Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral Utilizes the Customer relationship management tools to understand and gather customer information to allow for customer insights to be built to yield a deeper customer experience and journey Engages in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs and guides customer appropriately Understands customer preferences with banking (when and how they want) and educates customers on self-service options that meet their needs May act as a point of escalation for customer questions or concerns May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures Understands and supports the Bank's Customer Service Strategy Provides the highest level of customer service when dealing with internal partners, vendors or our customers - WOW at every opportunity Improves customer financial confidence by sharing financial knowledge to help customers meet and exceed their financial goals Acts as a brand champion both internally and externally Champions customer service activities; supporting customers through challenging times and life events Recognizes transaction needs of clients and educates clients on self-service channels including digital options Brings your genuine self and turns each banking transaction into a personalized interaction, one customer at a time Delivers end to end advice to customers by providing information and tools for financial management that helps customers achieve their goals, and provides real time insights\nShareholder Accountabilities

Promotes full suite of products, sales, services and banking capabilities Understands and applies operating policies and procedures Supports the timely and accurate completion of business processes and procedures Escalates non-standard or high risk transactions/activities as necessary Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations Ensures necessary due diligence to support the accuracy of all customer transactions/activities Be knowledgeable of and complies with Bank Code of Conduct Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location Executes with excellence by adhering to all Risk and Control Policies and Procedures\nEmployee/Team Accountabilities

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit Participates in personal performance management and development activities Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities Contributes to a fair, positive and equitable environment that supports a diverse workforce Acts as a brand ambassador for your business area/function and the Bank, both internally and/or externally Utilizes feedback through coaching sessions to demonstrate stronger performance Establishes relationships with partner bankers to make effective referrals to them Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team Collaborates with team members in contributing to the success of the team and organization Actively seeks opportunities to improve delivery of work with high attention to quality standards Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills Positively embraces change Adheres and participates in TD's Shared Commitments and code of conduct expectations Engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience\nOCC Language

This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C.

5102 et seq., and its implementing regulations, 12 CFR Part 1007 Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36 Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C.

5102 et seq., and its implementing regulations, 12 CFR Part 1007 Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position\nPhysical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel

Continuous International Travel

Never Performing sedentary work

Continuous Performing multiple tasks

Continuous Operating standard office equipment - Continuous Responding quickly to sounds

Continuous Sitting

Continuous Standing

Occasional Walking

Continuous Moving safely in confined spaces

Occasional Lifting/Carrying (under 25 lbs.)

Occasional Lifting/Carrying (over 25 lbs.) Occasional Squatting

Occasional Bending

Occasional Kneeling Occasional Crawling Occasional Climbing Occasional Reaching overhead

Occasional Reaching forward

Occasional Pushing - Occasional Pulling - Occasional Twisting - Occasional Concentrating for

","Retail Banker II Float

Work Location: Bangor, Maine, United States of America Hours: 40 Pay Details: $24.00 - $33.50 USD TD is committed t...",["B","2289286220"],"Work at Maine Staffing","/jobs/2289286220-retail-banker-ii-float-northgate","/jobs?keyword=Maine+Staffing","actionData","errors"]