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Customer Account Coordinator

Koch Industries, Augusta, Georgia, United States, 30901

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divh2Customer Account Coordinator/h2pLocation: Onsite in Augusta, GA Schedule: Monday

Friday | 8 AM

5 PM EST (with flexibility as needed) This role is not eligible for visa sponsorship/ppstrongYour Job/strong/ppGeorgia-Pacific is seeking a strongCustomer Account Coordinator/strong to support our Corrugated facility in strongAugusta, GA/strong. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific./ppThe ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times. A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail./ppstrongOur Team/strong/ppOur team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products. We strive to be mutually beneficial partners with our diverse customer base as well as our vendors. We work hand and hand with sales, design, production, shipping, and our warehouse as one team. We value people who are safety conscious, self-motivated, confident, articulate, humble, and have integrity./ppstrongWhat You Will Do/strong/pulliManage customer accounts like its your own business through proactive communication by phone and email as well as collaborating with internal teams to ensure the customers are highly satisfied/liliCreate and maintain spreadsheets to track inventory, order status, and other customer and production related data/liliEnter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements/liliCoordinate shipments of products with shipping department/liliCoordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers/liliCreate new items and manage new items through the production process/liliManage inventories for effective production review and planning/liliAssist with accounts payable/receivable duties as needed/liliUtilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis/li/ulpstrongWho You Are (Basic Qualifications)/strong/pulliCustomer Service or Administrative experience in manufacturing, logistics, industrial, distribution, and/or manufacturing environments/liliAbility to communicate effectively across teams and with customers/liliExperience with record-keeping management/documentation/liliFlexible to work a schedule needed to support the business including overtime as needed/li/ulpstrongWhat Will Put You Ahead/strong/pulliCorrugated or Packaging industry experience/liliWorking knowledge of KIWI, our internal system/li/ulpemAt Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidates knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy./em/ppstrongHiring Philosophy/strong/ppAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here./ppstrongWho We Are/strong/ppAs a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day

to make everyday products even better./ppAt Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company./ppstrongOur Benefits/strong/ppOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter./ppstrongEqual Opportunities/strong/ppEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf/p/div