divh2Service Desk Analyst/h2pZachary Piper Solutions is seeking a Service Desk Analyst to join our team supporting a federal program in Arlington, VA. This role provides first-line technical support for client-specific applications, hardware, and network systems in a fast-paced, ITIL transitional environment. ACTIVE SECRET CLEARANCE REQUIRED/ppResponsibilities:/pulliProvide walk-in, phone, and email support during service hours./liliLog and track incidents in the ITSM system with accurate documentation./liliTroubleshoot and resolve hardware, software, and network issues./liliSupport client-specific applications and standard desktop tools./liliAnalyze and recommend alternative solutions to meet customer needs./liliIdentify areas for improvement to enhance customer satisfaction./liliParticipate in cross-functional team processes and ITIL best practices./liliPerform physical tasks such as lifting up to 40 lbs. and setting up equipment (computers, servers, network devices)./li/ulpRequired Qualifications:/pulliHigh school diploma or equivalent./liliACTIVE SECRET CLEARANCE/liliActive IAT Level II certification at start date (one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP/lili3+ years of experience as a Service Desk Analyst with proven support experience./liliStrong verbal and written communication skills./liliAbility to multitask, manage time effectively, and respond to last-minute requests./liliAnalytical mindset with attention to detail and accuracy./li/ulpCompensation Benefits:/pulliSalary: $70,000$72,000/liliComprehensive benefits package including medical, dental, vision, 401(k), PTO, and holidays./li/ulpThis job opens for applications on 11/24/2025. Applications for this job will be accepted for at least 30 days from the posting date./p/div