Parts Back Counter Representative

divh2Ken Garff Volkswagen Parts Back Counter Sales Associate/h2pConsidering a career with Ken Garff Automotive Group means you are in for a great ride! Were not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!/ppKen Garff Volkswagen, a Ken Garff Automotive Dealership, is currently looking for a talented Parts Back Counter Sales Associate that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork./ppAs a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!/ppHeres why youll want to work here:/pulliPaid training and real career growth/liliCompetitive compensation package/liliGreat people with a great culture/liliPaid Time Off and 401k with Company match/liliMedical, Dental, Vision, Short and Long-term disability, ADD and Life Insurance/liliYear-end bonus program for all employees (Garff Giveback)/liliEmployee discounts on Vehicle Purchase, Parts, Service and More!/li/ulpHeres what youll be doing:/pulliEnsure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealerships guidelines; deals directly with customer complaints stemming from parts issues/liliEncourage the sale of branded parts/liliSchedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions/liliEstablish processes to ensure accuracy between inventory and computer records/liliRefresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available/liliMonitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met/liliMake warranty and billing adjustments/liliMonitor backorders daily ensuring deliveries are shipped and received as quickly as possible/liliEnsure that all dealership purchases are properly accounted for before payment is made/liliAssure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory/liliAssist in collecting on overdue accounts/liliNotify all special-order customers upon arrival of parts/liliBuild and maintain wholesale relationships with local shops/li/ulpHeres what youll need:/pulli2 or more years of experience in an automotive parts department preferred/liliAbility to read and comprehend job-related instructions and information whether electronic or paper-based/liliDeals creatively and logically with any problems that arise, while expressing empathy for customers and their problems/liliHigh School diploma or equivalent required/liliMust have the ability to move about the parts department and have computer skills/liliAbility to meet the physical requirements of the role (i.e. lift over 50lbs.)/liliValid in-state drivers license with driving record that adhere to company standards/liliWholesale experience a plus/li/ulpWe are an Equal Opportunity Employer/ppWe Hear You/p/div