Position Summary
The Director of Maintenance is a senior, field-focused leader responsible for elevating maintenance operations across a growing multifamily portfolio. This role is highly hands‑on, working directly with on‑site maintenance teams to train, coach, and standardize best practices while supporting due diligence, property takeovers, and new construction transitions. This individual will serve as the operational authority for maintenance excellence—ensuring assets are well‑maintained, teams are properly trained, vendors are effectively managed, preventative maintenance programs are executed consistently, and safety remains a top priority.
Key Responsibilities Maintenance Leadership, Training & Team Development
Lead, train, and mentor on‑site maintenance teams, including Maintenance Supervisors, Technicians, and Porters
Conduct hands‑on training in diagnostics, troubleshooting, safety, HVAC, plumbing, electrical, and general repairs
Establish and reinforce maintenance standards, SOPs, and accountability across the portfolio
Interview, select, and onboard maintenance team members, ensuring proper technical skill, cultural alignment, and safety awareness
Safety & Compliance
Lead and/or facilitate monthly safety meetings with on‑site maintenance teams
Promote a strong safety‑first culture across the portfolio
Ensure compliance with OSHA, EPA, Fair Housing, and all local, state, and federal regulations
Oversee safety training, incident response protocols, and ongoing risk mitigation efforts
Due Diligence, Takeovers & New Construction
Perform due diligence walks for acquisitions, identifying deferred maintenance, capital needs, and operational risks
Lead maintenance efforts during property takeovers and transitions, ensuring continuity, safety, and efficiency
Conduct new construction and pre‑lease walks, punch walks, and readiness inspections prior to stabilization
Partner closely with Development and Construction teams to ensure a smooth transition from construction to operations
Preventative Maintenance & Asset Care
Design, implement, and enforce preventative maintenance programs to extend asset life and reduce emergency repairs
Oversee long‑term care of building systems including HVAC, plumbing, electrical, roofing, and fire/life safety systems
Ensure maintenance teams are properly trained to proactively identify and address issues before they escape
Vendor & Contract Management
Build and manage strong vendor partnerships across HVAC, plumbing, electrical, landscaping, pools, fire safety, and general contracting
Negotiate contracts, evaluate vendor performance, and ensure cost‑effective service delivery
Standardize vendor relationships where possible while maintaining service quality and responsiveness
Operational & Financial Oversight
Partner with Operations and Portfolio Leadership to manage maintenance budgets, CapEx planning, and expense controls
Analyze work order trends, emergency repairs, and maintenance KPIs to drive continuous improvement
Support communities during audits, inspections, and insurance or risk‑management reviews
Qualifications
8+ years of maintenance leadership experience in multifamily property management
Prior experience as a Regional Maintenance Manager, Director of Maintenance, or Director of Facilities strongly preferred
Deep technical knowledge of multifamily building systems and maintenance operations
Proven experience supporting due diligence, acquisitions, takeovers, and/or new construction
Bilingual (English/Spanish) is a strong plus
EPA Universal Certification required; additional certifications (CPO, HVAC, CAMT) a plus
Must travel regularly within the portfolio
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Key Responsibilities Maintenance Leadership, Training & Team Development
Lead, train, and mentor on‑site maintenance teams, including Maintenance Supervisors, Technicians, and Porters
Conduct hands‑on training in diagnostics, troubleshooting, safety, HVAC, plumbing, electrical, and general repairs
Establish and reinforce maintenance standards, SOPs, and accountability across the portfolio
Interview, select, and onboard maintenance team members, ensuring proper technical skill, cultural alignment, and safety awareness
Safety & Compliance
Lead and/or facilitate monthly safety meetings with on‑site maintenance teams
Promote a strong safety‑first culture across the portfolio
Ensure compliance with OSHA, EPA, Fair Housing, and all local, state, and federal regulations
Oversee safety training, incident response protocols, and ongoing risk mitigation efforts
Due Diligence, Takeovers & New Construction
Perform due diligence walks for acquisitions, identifying deferred maintenance, capital needs, and operational risks
Lead maintenance efforts during property takeovers and transitions, ensuring continuity, safety, and efficiency
Conduct new construction and pre‑lease walks, punch walks, and readiness inspections prior to stabilization
Partner closely with Development and Construction teams to ensure a smooth transition from construction to operations
Preventative Maintenance & Asset Care
Design, implement, and enforce preventative maintenance programs to extend asset life and reduce emergency repairs
Oversee long‑term care of building systems including HVAC, plumbing, electrical, roofing, and fire/life safety systems
Ensure maintenance teams are properly trained to proactively identify and address issues before they escape
Vendor & Contract Management
Build and manage strong vendor partnerships across HVAC, plumbing, electrical, landscaping, pools, fire safety, and general contracting
Negotiate contracts, evaluate vendor performance, and ensure cost‑effective service delivery
Standardize vendor relationships where possible while maintaining service quality and responsiveness
Operational & Financial Oversight
Partner with Operations and Portfolio Leadership to manage maintenance budgets, CapEx planning, and expense controls
Analyze work order trends, emergency repairs, and maintenance KPIs to drive continuous improvement
Support communities during audits, inspections, and insurance or risk‑management reviews
Qualifications
8+ years of maintenance leadership experience in multifamily property management
Prior experience as a Regional Maintenance Manager, Director of Maintenance, or Director of Facilities strongly preferred
Deep technical knowledge of multifamily building systems and maintenance operations
Proven experience supporting due diligence, acquisitions, takeovers, and/or new construction
Bilingual (English/Spanish) is a strong plus
EPA Universal Certification required; additional certifications (CPO, HVAC, CAMT) a plus
Must travel regularly within the portfolio
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