Customer Service Representative - Earn up to 1500.00 in sign on Bonus
AssistRx, Florida, New York, United States
Overview
The purpose of the
Customer Service Representative (CSR)
is to meet or exceed the customer's expectations by assessing our customer's needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services.
Responsibilities
Act as first point of contact with patients by carefully evaluating the purpose of the call, assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to customers when appropriate.
Enroll new customers to Patient Services.
Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient needs are being met.
Complete various special projects as required.
Job Details Snapshot
Compensation: $18.00 - $21.00
Launch Bonus: $500 after 90 days for qualified employees
Success Bonus: $500 after 180 days for qualified employees, with opportunity to double the bonus to $1,000 based on performance
Post-Training Schedules: 8-4:30pm EST, 9:30-6pm EST, and 11:30-8pm EST
Location(s): 495 N Keller Rd, Suite 100, Maitland, FL 32751
Onsite Requirements: Onsite availability required
Requirements
Previous work experience in Specialty Pharmacy or Customer Service
Professional level skills in computer use, including Microsoft Office, email, web-based applications and keyboarding skills
Experience working with people in situations that are high-pressure and time-sensitive, involving solving problems, making decisions, using excellent judgment and customer service skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional customer service setting
Strong ability to multi-task and strong time management skills
Ability to function in a high-volume, fast-paced environment
Dependable and strong work ethic
Ability to accept and implement feedback and coaching
Specific type of experience preferred
Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
Experience working in a health care/pharmaceutical industry environment
Understanding of challenges associated with patients' medical condition
Benefits
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Medical, dental, vision, life, & short-term disability insurance
Why Choose AssistRx
Competitive Compensation: 19.00-21.00 per hour starting pay rate
Earn a "Success Bonus" up to $1,500 for qualified employees within your first 5 months of employment
Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary
Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
Impactful Work: Join a team at the forefront of revolutionizing healthcare by improving patient access to essential medications
Flexible Culture: Many associates earn the opportunity to work from home after 120 days, with a flexible and inclusive work culture that values work-life balance and diverse perspectives
Career Growth: We prioritize a "promote from within mentality" and invest in growth via the Advance Gold program
Innovation: Contribute to development of solutions addressing challenges in the healthcare industry
Collaborative Environment: Work with professionals dedicated to collaboration and learning. If hired, a referral bonus may apply
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
#J-18808-Ljbffr
The purpose of the
Customer Service Representative (CSR)
is to meet or exceed the customer's expectations by assessing our customer's needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services.
Responsibilities
Act as first point of contact with patients by carefully evaluating the purpose of the call, assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to customers when appropriate.
Enroll new customers to Patient Services.
Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient needs are being met.
Complete various special projects as required.
Job Details Snapshot
Compensation: $18.00 - $21.00
Launch Bonus: $500 after 90 days for qualified employees
Success Bonus: $500 after 180 days for qualified employees, with opportunity to double the bonus to $1,000 based on performance
Post-Training Schedules: 8-4:30pm EST, 9:30-6pm EST, and 11:30-8pm EST
Location(s): 495 N Keller Rd, Suite 100, Maitland, FL 32751
Onsite Requirements: Onsite availability required
Requirements
Previous work experience in Specialty Pharmacy or Customer Service
Professional level skills in computer use, including Microsoft Office, email, web-based applications and keyboarding skills
Experience working with people in situations that are high-pressure and time-sensitive, involving solving problems, making decisions, using excellent judgment and customer service skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional customer service setting
Strong ability to multi-task and strong time management skills
Ability to function in a high-volume, fast-paced environment
Dependable and strong work ethic
Ability to accept and implement feedback and coaching
Specific type of experience preferred
Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
Experience working in a health care/pharmaceutical industry environment
Understanding of challenges associated with patients' medical condition
Benefits
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Medical, dental, vision, life, & short-term disability insurance
Why Choose AssistRx
Competitive Compensation: 19.00-21.00 per hour starting pay rate
Earn a "Success Bonus" up to $1,500 for qualified employees within your first 5 months of employment
Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary
Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
Impactful Work: Join a team at the forefront of revolutionizing healthcare by improving patient access to essential medications
Flexible Culture: Many associates earn the opportunity to work from home after 120 days, with a flexible and inclusive work culture that values work-life balance and diverse perspectives
Career Growth: We prioritize a "promote from within mentality" and invest in growth via the Advance Gold program
Innovation: Contribute to development of solutions addressing challenges in the healthcare industry
Collaborative Environment: Work with professionals dedicated to collaboration and learning. If hired, a referral bonus may apply
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
#J-18808-Ljbffr