Global Client Engagement Director
Company:
Citeline Date Posted:
Jan 15, 2026 Employment Type:
Full Time Job ID:
R-1654 About Norstella: Norstella is a premier global life sciences data and AI solutions provider focused on enhancing patient access to essential therapies. We support pharmaceutical and biotech companies throughout the drug development lifecycle, with a mission to expedite the market entry of therapies and improve patient outcomes. Norstella brings together industry-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta, and The Dedham Group - providing vital insights and answers powered by AI for informed decision-making in strategic, clinical, and commercial areas. We assist our clients in: Accelerating the drug development cycle Evaluating competition and ensuring effective market launches Making informed commercial and financial decisions Matching and recruiting patients for clinical trials Identifying and overcoming access barriers to therapies Our clientele includes major pharmaceutical and biotech companies globally, regulatory bodies like the FDA, and payers. By delivering exclusive data via AI-driven operations, we enable faster, more confident decision-making, transforming the efficiency and responsiveness of the life sciences industry. About Citeline: As a leading provider of data and insights on clinical trials, drug therapies, medical devices, and regulatory developments, Citeline supports organizations in making critical R&D and commercial decisions. Our clients include over 3,000 of the world’s foremost pharmaceutical companies, CROs, biotech firms, and healthcare providers. Now a part of Norstella, Citeline plays a crucial role in linking clients’ pipelines to patient outcomes, aimed at enhancing access to life-saving therapies. The Role: Global Client Engagement Director In this pivotal position, you will nurture and expand our portfolio of Biopharma clients, establishing longstanding partnerships through renewals and proactive growth strategies. You will act as a trusted advisor, aligning Citeline’s solutions with your clients' business objectives. Responsibilities: Meet and exceed quarterly and annual sales targets as defined by the organization. Develop an expert understanding of your clients’ organizational structures, strategies, and performance metrics. Implement a detailed account and territory plan aimed at driving high retention, renewal growth, and identifying new business opportunities. Proactively manage and capture strategic opportunities and mitigate risks. Align Citeline's product offerings with the specific needs of your client base. Collaboratively execute comprehensive plans with internal teams including Support, Client Success, Solution Consulting, and Consulting & Analytics. Work closely with Citeline’s Product and Client Success teams to relay client feedback and drive continuous product improvements. Maintain up-to-date sales records and provide accurate sales forecasts using SFDC. Perform all other duties as assigned. Qualifications: Minimum 5 years of experience in similar roles. Proven ability to grow client accounts by understanding their needs and demonstrating value. Strategic mindset with ability to create alignment across internal functions and maintain strong client relationships. Experience in leading contract negotiations in dynamic settings. Strong understanding of the pharmaceutical industry and ability to communicate effectively with life sciences clients. Demonstrated consultative sales expertise, competence in market research, lead generation, and closing deals. Collaborative working style with a focus on team success. Excellent presentation and negotiation skills that lead to high success rates. A commitment to helping your team excel while striving for personal success as well. Travel:
Up to 50% travel required. Location:
Remote, United States Our Guiding Principles for Success at Norstella: Bold, Passionate, and Mission-First Integrity, Truth, and Reality Kindness, Empathy, and Grace Resilience, Mettle, and Perseverance Humility, Gratitude, and Learning Benefits: Comprehensive Medical and Prescription Drug Benefits Health Savings Account (HSA) or Flexible Spending Account (FSA) Dental and Vision Coverage Basic Life and AD&D Insurance 401k Retirement Plan with Company Matching Company Paid Short and Long-Term Disability Insurance Paid Parental Leave Generous Paid Time Off and Company Holidays The expected salary range for this position is $130,000 to $150,000. Salary offers depend on various factors including skills, experience, and education. Successful candidates may also be eligible for a discretionary bonus. Norstella is committed to equal opportunity employment and values diversity in our workforce. All applicants receive fair treatment, without regard to any protected characteristics as established by law. Don’t let self-doubt hold you back. Everyone is welcome to apply, regardless of background. If you are excited about this opportunity, we would love to hear from you!
Citeline Date Posted:
Jan 15, 2026 Employment Type:
Full Time Job ID:
R-1654 About Norstella: Norstella is a premier global life sciences data and AI solutions provider focused on enhancing patient access to essential therapies. We support pharmaceutical and biotech companies throughout the drug development lifecycle, with a mission to expedite the market entry of therapies and improve patient outcomes. Norstella brings together industry-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta, and The Dedham Group - providing vital insights and answers powered by AI for informed decision-making in strategic, clinical, and commercial areas. We assist our clients in: Accelerating the drug development cycle Evaluating competition and ensuring effective market launches Making informed commercial and financial decisions Matching and recruiting patients for clinical trials Identifying and overcoming access barriers to therapies Our clientele includes major pharmaceutical and biotech companies globally, regulatory bodies like the FDA, and payers. By delivering exclusive data via AI-driven operations, we enable faster, more confident decision-making, transforming the efficiency and responsiveness of the life sciences industry. About Citeline: As a leading provider of data and insights on clinical trials, drug therapies, medical devices, and regulatory developments, Citeline supports organizations in making critical R&D and commercial decisions. Our clients include over 3,000 of the world’s foremost pharmaceutical companies, CROs, biotech firms, and healthcare providers. Now a part of Norstella, Citeline plays a crucial role in linking clients’ pipelines to patient outcomes, aimed at enhancing access to life-saving therapies. The Role: Global Client Engagement Director In this pivotal position, you will nurture and expand our portfolio of Biopharma clients, establishing longstanding partnerships through renewals and proactive growth strategies. You will act as a trusted advisor, aligning Citeline’s solutions with your clients' business objectives. Responsibilities: Meet and exceed quarterly and annual sales targets as defined by the organization. Develop an expert understanding of your clients’ organizational structures, strategies, and performance metrics. Implement a detailed account and territory plan aimed at driving high retention, renewal growth, and identifying new business opportunities. Proactively manage and capture strategic opportunities and mitigate risks. Align Citeline's product offerings with the specific needs of your client base. Collaboratively execute comprehensive plans with internal teams including Support, Client Success, Solution Consulting, and Consulting & Analytics. Work closely with Citeline’s Product and Client Success teams to relay client feedback and drive continuous product improvements. Maintain up-to-date sales records and provide accurate sales forecasts using SFDC. Perform all other duties as assigned. Qualifications: Minimum 5 years of experience in similar roles. Proven ability to grow client accounts by understanding their needs and demonstrating value. Strategic mindset with ability to create alignment across internal functions and maintain strong client relationships. Experience in leading contract negotiations in dynamic settings. Strong understanding of the pharmaceutical industry and ability to communicate effectively with life sciences clients. Demonstrated consultative sales expertise, competence in market research, lead generation, and closing deals. Collaborative working style with a focus on team success. Excellent presentation and negotiation skills that lead to high success rates. A commitment to helping your team excel while striving for personal success as well. Travel:
Up to 50% travel required. Location:
Remote, United States Our Guiding Principles for Success at Norstella: Bold, Passionate, and Mission-First Integrity, Truth, and Reality Kindness, Empathy, and Grace Resilience, Mettle, and Perseverance Humility, Gratitude, and Learning Benefits: Comprehensive Medical and Prescription Drug Benefits Health Savings Account (HSA) or Flexible Spending Account (FSA) Dental and Vision Coverage Basic Life and AD&D Insurance 401k Retirement Plan with Company Matching Company Paid Short and Long-Term Disability Insurance Paid Parental Leave Generous Paid Time Off and Company Holidays The expected salary range for this position is $130,000 to $150,000. Salary offers depend on various factors including skills, experience, and education. Successful candidates may also be eligible for a discretionary bonus. Norstella is committed to equal opportunity employment and values diversity in our workforce. All applicants receive fair treatment, without regard to any protected characteristics as established by law. Don’t let self-doubt hold you back. Everyone is welcome to apply, regardless of background. If you are excited about this opportunity, we would love to hear from you!