Director of Global Client Engagement
Company:
Citeline Date Posted:
Jan 15, 2026 Employment Type:
Full Time Job ID:
R-1654 About Norstella: Norstella is a premier global life sciences data and AI solutions provider focused on enhancing patient access to essential therapies. We collaborate with pharmaceutical and biotech companies throughout the drug development lifecycle, dedicated to expediting market entry for therapies and improving patient outcomes. Norstella comprises industry-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta, and The Dedham Group - delivering critical insights powered by AI for informed decision-making in strategic, clinical, and commercial domains. Our goal is to help clients in: Accelerating the drug development cycle Evaluating competition and ensuring effective market launches Making informed commercial and financial decisions Matching and recruiting patients for clinical trials Identifying and overcoming access barriers to therapies We serve a diverse clientele that includes major pharmaceutical companies, biotech firms, regulatory bodies like the FDA, and payers. Through exclusive data and AI-driven operations, we facilitate quicker, more confident decision-making, thus revolutionizing the efficiency and responsiveness of the life sciences industry. About Citeline: As a leading provider of data and insights on clinical trials, drug therapies, medical devices, and regulatory developments, Citeline empowers organizations to make critical R&D and commercial decisions. Our clients include over 3,000 prominent pharmaceutical companies, CROs, biotech firms, and healthcare providers. Now part of Norstella, Citeline is essential in connecting client pipelines to patient outcomes, with the mission of improving access to life-saving therapies. The Role: Director of Global Client Engagement In this vital role, you will cultivate and expand our portfolio of Biopharma clients, fostering long-term partnerships through renewals and proactive growth strategies. As a trusted advisor, you will align Citeline's solutions with your clients' business objectives and drive impactful results. Responsibilities: Meet and exceed quarterly and annual sales targets established by the organization. Develop an expert understanding of your clients' organizational structures, strategies, and performance metrics. Execute a detailed account and territory plan focused on driving high retention and renewal growth, while identifying new business opportunities. Proactively manage and seize strategic opportunities, mitigating risks as necessary. Align Citeline's product offerings with the tailored needs of your client base. Collaborate with internal teams, including Support, Client Success, Solution Consulting, and Consulting & Analytics, to execute comprehensive plans. Work closely with Citeline's Product and Client Success teams to relay client feedback and foster continuous product enhancements. Maintain accurate sales records and forecasts using SFDC. Perform additional duties as assigned. Qualifications: Minimum 5 years of relevant experience. Demonstrated ability to grow client accounts by understanding their needs and delivering value. Strategic mindset with the capacity to create alignment across internal functions and nurture strong client relationships. Experience leading contract negotiations in dynamic environments. Strong grasp of the pharmaceutical industry with effective communication skills for life sciences clients. Proven consultative sales experience, including skills in market research, lead generation, and deal closing. Collaborative working style emphasizing team success. Excellent presentation and negotiation skills leading to favorable outcomes. Commitment to team excellence while also striving for personal success. Travel:
Up to 50% travel required. Location:
Remote, United States Our Guiding Principles for Success at Norstella: Bold, Passionate, and Mission-First Integrity, Truth, and Reality Kindness, Empathy, and Grace Resilience, Mettle, and Perseverance Humility, Gratitude, and Learning Benefits: Comprehensive Medical and Prescription Drug Benefits Health Savings Account (HSA) or Flexible Spending Account (FSA) Dental and Vision Coverage Basic Life and AD&D Insurance 401k Retirement Plan with Company Matching Company Paid Short and Long-Term Disability Insurance Paid Parental Leave Generous Paid Time Off and Company Holidays The expected salary range for this position is $130,000 to $150,000. Salary offers depend on various factors including skills, experience, and education. Successful candidates may also be eligible for a discretionary bonus. Norstella is committed to equal opportunity employment and highly values diversity within our workforce. All applicants receive fair treatment, and we encourage applications from all backgrounds. Don't let self-doubt hold you back. If you are excited about this opportunity, we would be thrilled to hear from you!
Citeline Date Posted:
Jan 15, 2026 Employment Type:
Full Time Job ID:
R-1654 About Norstella: Norstella is a premier global life sciences data and AI solutions provider focused on enhancing patient access to essential therapies. We collaborate with pharmaceutical and biotech companies throughout the drug development lifecycle, dedicated to expediting market entry for therapies and improving patient outcomes. Norstella comprises industry-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta, and The Dedham Group - delivering critical insights powered by AI for informed decision-making in strategic, clinical, and commercial domains. Our goal is to help clients in: Accelerating the drug development cycle Evaluating competition and ensuring effective market launches Making informed commercial and financial decisions Matching and recruiting patients for clinical trials Identifying and overcoming access barriers to therapies We serve a diverse clientele that includes major pharmaceutical companies, biotech firms, regulatory bodies like the FDA, and payers. Through exclusive data and AI-driven operations, we facilitate quicker, more confident decision-making, thus revolutionizing the efficiency and responsiveness of the life sciences industry. About Citeline: As a leading provider of data and insights on clinical trials, drug therapies, medical devices, and regulatory developments, Citeline empowers organizations to make critical R&D and commercial decisions. Our clients include over 3,000 prominent pharmaceutical companies, CROs, biotech firms, and healthcare providers. Now part of Norstella, Citeline is essential in connecting client pipelines to patient outcomes, with the mission of improving access to life-saving therapies. The Role: Director of Global Client Engagement In this vital role, you will cultivate and expand our portfolio of Biopharma clients, fostering long-term partnerships through renewals and proactive growth strategies. As a trusted advisor, you will align Citeline's solutions with your clients' business objectives and drive impactful results. Responsibilities: Meet and exceed quarterly and annual sales targets established by the organization. Develop an expert understanding of your clients' organizational structures, strategies, and performance metrics. Execute a detailed account and territory plan focused on driving high retention and renewal growth, while identifying new business opportunities. Proactively manage and seize strategic opportunities, mitigating risks as necessary. Align Citeline's product offerings with the tailored needs of your client base. Collaborate with internal teams, including Support, Client Success, Solution Consulting, and Consulting & Analytics, to execute comprehensive plans. Work closely with Citeline's Product and Client Success teams to relay client feedback and foster continuous product enhancements. Maintain accurate sales records and forecasts using SFDC. Perform additional duties as assigned. Qualifications: Minimum 5 years of relevant experience. Demonstrated ability to grow client accounts by understanding their needs and delivering value. Strategic mindset with the capacity to create alignment across internal functions and nurture strong client relationships. Experience leading contract negotiations in dynamic environments. Strong grasp of the pharmaceutical industry with effective communication skills for life sciences clients. Proven consultative sales experience, including skills in market research, lead generation, and deal closing. Collaborative working style emphasizing team success. Excellent presentation and negotiation skills leading to favorable outcomes. Commitment to team excellence while also striving for personal success. Travel:
Up to 50% travel required. Location:
Remote, United States Our Guiding Principles for Success at Norstella: Bold, Passionate, and Mission-First Integrity, Truth, and Reality Kindness, Empathy, and Grace Resilience, Mettle, and Perseverance Humility, Gratitude, and Learning Benefits: Comprehensive Medical and Prescription Drug Benefits Health Savings Account (HSA) or Flexible Spending Account (FSA) Dental and Vision Coverage Basic Life and AD&D Insurance 401k Retirement Plan with Company Matching Company Paid Short and Long-Term Disability Insurance Paid Parental Leave Generous Paid Time Off and Company Holidays The expected salary range for this position is $130,000 to $150,000. Salary offers depend on various factors including skills, experience, and education. Successful candidates may also be eligible for a discretionary bonus. Norstella is committed to equal opportunity employment and highly values diversity within our workforce. All applicants receive fair treatment, and we encourage applications from all backgrounds. Don't let self-doubt hold you back. If you are excited about this opportunity, we would be thrilled to hear from you!