Customer Service Representative (Part-time)
PetVet Care Centers, LLC, Phoenix, Arizona, United States, 85003
We are looking for a client-oriented service representative. A client service representative, or CSR, will act as a liaison, provide service information with accuracy and efficiency. We are seeking genuinely caring people to help our clients. Our perfect candidate will be patient, empathetic, and passionately communicative. In addition, they will have the capacity to put themselves in our client's shoes and advocate for them when necessary. Problem-solving should come naturally. Our goal in finding the right candidate is to ensure excellent patient and client care.
Responsibilities
Manage large amounts of incoming calls
Greet incoming emergency and specialty clients in a calm, empathetic, and efficient manner
Identify and assess patient/client needs in appropriate order
Build sustainable relationships and trust with clients through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Screen client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of client interactions, process client accounts and file documents
Follow communication procedures, guidelines and policies
Go above and beyond to ensure our clients feel welcome and that they are receiving the best possible care for their pet.
Skills
Proven client service experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with PMS and practices
Client orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Previous Veterinary experience required (minimum 1 year)
Job Type
Part-time or Full-time
Benefits
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance
Schedule
Mid Shift, Thursday to Saturday 3pm-12pm
Must be able to work holidays
Experience
Veterinary experience: 1 year
Customer service: 1 year (Preferred)
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
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Responsibilities
Manage large amounts of incoming calls
Greet incoming emergency and specialty clients in a calm, empathetic, and efficient manner
Identify and assess patient/client needs in appropriate order
Build sustainable relationships and trust with clients through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Screen client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of client interactions, process client accounts and file documents
Follow communication procedures, guidelines and policies
Go above and beyond to ensure our clients feel welcome and that they are receiving the best possible care for their pet.
Skills
Proven client service experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with PMS and practices
Client orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Previous Veterinary experience required (minimum 1 year)
Job Type
Part-time or Full-time
Benefits
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance
Schedule
Mid Shift, Thursday to Saturday 3pm-12pm
Must be able to work holidays
Experience
Veterinary experience: 1 year
Customer service: 1 year (Preferred)
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
#J-18808-Ljbffr