## Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.## We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.**POSITION SUMMARY**The Agent Builder is responsible for designing, developing, and deploying intelligent AI agents that automate complex workflows and enhance organizational capabilities. Design, develop, and deploy AI agents and automated workflows using low-code/no-code platforms to solve business problems, streamline operations, and enhance user experiences without traditional programming.**DESCRIPTION****Essential Functions, Duties, and Responsibilities*** **Agent Design and Development*** Build conversational AI agents, chatbots, and virtual assistants using platforms like Voice flow, Bot press, Microsoft Power Virtual Agents, or similar tools.* Design agent conversation flows, decision trees, and logic pathways to handle user interactions effectively.* Configure agent integrations with APIs, databases, CRM systems, and third-party applications.* Test and iterate on agent performance based on user feedback and analytics.* **Workflow Automation*** Create automated workflows using tools like Zapier, make (Integromat), Power Automate, or n8n.* Connect multiple applications and services to eliminate manual tasks and data entry.* Design trigger-based automations that respond to business events and conditions.* Monitor workflow execution and troubleshoot failures or bottlenecks.* **Requirements Gathering & Solution Design*** Collaborate with stakeholders to understand business needs and pain points.* Translate business requirements into technical specifications for low-code implementation.* Evaluate which processes are suitable for automation or agent-based solutions.* Create documentation including flow diagrams, user guides, and technical specifications.* **Testing & Quality Assurance*** Conduct thorough testing of agents and workflows across various scenarios and edge cases.* Perform user acceptance testing with stakeholders.* Debug issues and optimize agent responses for accuracy and user satisfaction.* Ensure data security and privacy compliance in all implementations.* **Maintenance & Optimization*** Monitor agent performance metrics including response accuracy, completion rates, and user satisfaction.* Analyze usage patterns and conversation logs to identify improvement opportunities.* Update agents with new capabilities, improved responses, and expanded functionality.* Maintain version control and documentation for all deployments.* **Training & Support*** Provide training to team members on using and maintaining deployed agents.* Create user documentation and knowledge base articles.* Offer ongoing support for agent-related issues and questions.* Share best practices and lessons learned across the organization.* Ability to effectively and accurately convey information to others.* Performs related duties as assigned by management.**Qualifications and Education Requirements*** 2+ years of experience building solutions on low-code/no-code platforms.* Demonstrated experience creating AI agents, chatbots, or automated workflows.* Strong understanding of user experience and conversation design.* Ability to work independently and manage multiple projects.* Background in business analysis, process improvement, or software development.* Certifications in relevant platforms (e.g., Salesforce, Microsoft Power Platform).* Experience with prompt engineering and LLM integration.**Skills, Abilities, and Knowledge*** Familiarity with Agile methodologies* Proficiency with low-code/no-code platforms (e.g., Bubble, Webflow, OutSystems, Mendix)* Experience with AI agent builders and chatbot platforms* Understanding of API integrations and webhooks* Familiarity with data structures, databases, and basic logic operations* Knowledge of natural language processing concepts* Process mapping and workflow optimization* Requirements analysis and documentation* Data analysis and interpretation* Problem-solving and critical thinking* Understanding of business operations and common pain points* Clear communication with both technical and non-technical stakeholders* Adaptability to new platforms and technologies* Success Metrics: Number of agents deployed and maintained, Reduction in manual processing time through automation, User satisfaction scores for deployed agents, Agent accuracy and task completion rates.**Work Environment and Physical Requirements*** Working on-site at assigned office location.* Regular and punctual attendance adhering to schedule established by leadership.* Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.* Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.* Sedentary work in a stationary position at a cubicle for prolonged periods of time.* Constant repetitive motions required for operating a computer, such as typing and managing phone calls.* Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
**Additional Information:**While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.**Company Benefits**:Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!* Medical, dental, and vision insurance* Health Savings Account with employer contribution* 401(k) Retirement plan with employer match* Paid Maternity Leave/Parental Bonding Leave* Pet insurance* Adoption Assistance* Tuition reimbursement* Employee Loan Program* The Newrez Employee Emergency and Disaster Fund is a new program to support our team members**Newrez NOW:*** Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more* 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice* Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee* Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions**Equal Employment Opportunity**
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. #J-18808-Ljbffr
**Additional Information:**While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.**Company Benefits**:Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!* Medical, dental, and vision insurance* Health Savings Account with employer contribution* 401(k) Retirement plan with employer match* Paid Maternity Leave/Parental Bonding Leave* Pet insurance* Adoption Assistance* Tuition reimbursement* Employee Loan Program* The Newrez Employee Emergency and Disaster Fund is a new program to support our team members**Newrez NOW:*** Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more* 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice* Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee* Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions**Equal Employment Opportunity**
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. #J-18808-Ljbffr