Claims Representative II

Overview Solera is a global leader in data and software services that transforms every touchpoint of the vehicle lifecycle into a connected digital experience. We also provide products and services to protect life’s other important assets: homes and digital identities. Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an innovative culture and bring the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. Role Claims Admin Support II / Schaumburg, IL We are seeking an experienced Claims Representative II who will manage the claim process in support of our Managed Repair Program. You will ensure that each claim is handled accurately and in a timely manner, while providing excellent service to all stakeholders throughout the process. What You’ll Do Manage repair process from start to end to ensure effective and professional service. Ensure that assignments are handled appropriately, based upon interaction with insurance carriers, vehicle owners, and auto repair facilities. Organize and maintain detailed records, documenting each claim transaction. Verify accuracy of assignments received, and keep records of customer interactions or transactions, including inquiries, complaints, and actions taken. Communicate with customers by telephone or email to provide information about claims, modify assignments, cancel assignments, or obtain details of complaints. Correspond with the insurance carrier, insured and repair facility via email and phone. Work efficiently in multiple systems to achieve a common goal. Be flexible to work extended/flexible hours, including weekends, holidays, and evenings, as necessary. All other related and/or additional responsibilities that may be required or assigned. Maintain records of customer interactions or transactions, including details of inquiries, complaints, or comments, and actions taken. What You’ll Bring Minimum Education: High School or equivalent. Excellent communication skills—pleasant speaking voice, ability to communicate clearly and effectively verbally, in writing, and via electronic communications with internal and external clients. Ability to multi-task in a fast-paced environment. Strong interpersonal skills, judgment and decision-making abilities, and a positive attitude. Strong attention to detail. Willingness to cross-train in other platforms. Ability to concurrently communicate telephonically and type. Ability to meet and possibly exceed department goals and guidelines. Proficient bilingual (English/Spanish) language skills are a plus. Ability to sit for multiple hours at a time and to work long hours at a computer keyboard. Ability to remain alert and focused during the workday. All other related and/or additional responsibilities that may be required or assigned. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The company reserves the right to adjust, add to, or eliminate any aspect of the description at any time to meet business needs. Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship. Equal Opportunity Employer Solera Holdings, Inc., and its US subsidiaries (together, Solera) is an Equal Employment Opportunity Employer. The firm’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, or genetic information, or any other basis protected by applicable law. The firm also prohibits harassment of applicants or employees based on these protected categories.

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