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Order Management Specialist

adidas, Indianapolis, Indiana, us, 46262

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Purpose & Overall Relevance For The Organization

Analyzecustomer orderbooks,identifyactions to improve deliveries/service, coordinate the implementation of levers to improve performance while communicating status in a clear andaccuratemanner.

Ensure theaccurateintegration of customer orders into company systems while verifying order and master data accuracy and proactively addressing issueswithcross functional stakeholders.

For assigned scope, ensureaccurateorder integration and cleanliness of the NAMWHS orderbooks,frominitialorder intake through shipment.

Key Responsibilities

Within assignedbusiness scope, develop and implement account specific set-up, services, and processes in line withcustomer needs, as well as WHS strategic priorities and policies.

To ensure theorder profiles are maintained in compliance with all WHS account requirements, relevant adidas policies, and to support regular monitoring.

Tobe accountable for the full cleanliness of the aged, prior, and too late to cover orderbook in order to reflect accurate demand signals for accounts in scope.

To interact with SupplyChain, GBS and Techteams to enable the continual flow of delivery notes through diligent order Management processes, in order to achieve monthly financial targets.

To support the compliance of terms with our Trade Terms and policies with customers in scope.

To ensure proper administration, documentation, and financial reconciliation of the customer base.

As needed, manually enter booking, reorder & clearance orders according to company policies.

Support any changes in global Policies, ERP Systems and Processes within NAMWHS Order Integration and Management.

Key Relationships

Sales Operations + Development, Supply Chain WHS Excellence, Orderbook Fulfillment, Launch Fulfillment, Tech, HR, Global Business Services (GBS)

Knowledge, Skills, And Abilities

Proficiency in systems expertise, specifically related to ERP systems such as SAP AFS and analysis tools (PowerBI, Excel, Tableau)

Process transactional data accurately

Works independently with strong organizational skills

Demonstrates a sense of urgency and ownership

Strong team player with proven ability to work cross functionally to achieve goals and objectives

Requisite Education And Experience / Minimum Qualifications

2 years or more related experience; or equivalent combination of education and related experience

Minimum of 1 year of experience in a role involving direct interaction with external or internal customers

Adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee‑paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full‑time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.

Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.

At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in‑person presentation, in‑office attendance is required even on Friday. The working location of this position is Indianapolis, IN.

Though our teammates hail from all corners of the world, our working language is English.

Our Winning Culture & Core Behaviors

COURAGE : Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP : Pick up the ball. Be proactive, take responsibility and follow‑through.

INNOVATION : Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY : Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY : Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT : Value all players. Display empathy, be inclusive and show dignity to all.

Commitment to Diversity, Equity, and Inclusion (DEI) At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

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