Aftermarket Sales Specialist/Social Media Manager
Freedom Forged 4x4 LLC, Aurora, Illinois, United States, 60505
Aftermarket Parts Sales Representative / Social Media Manager
Company:
Freedom Forged 4x4 Location:
Chicagoland Employment Type:
Full-Time
Role Overview Freedom Forged 4x4 is seeking a driven, organized, and customer-focused Aftermarket Parts Sales Representative / Social Media Manager to own the full customer journey—from first inquiry to keys-back handoff—while also owning and executing our social media presence.
This role blends hands-on sales execution, customer relationship management, and brand storytelling. You are not just quoting parts—you are responsible for the entire experience, the outcome, and the reputation of the Freedom Forged brand.
If you are detail-oriented, confident with customers, fluent in off-road aftermarket products, and comfortable being the face and voice of a growing brand, this role is for you.
Primary Responsibilities Aftermarket Parts Sales & Customer Experience (Primary Function) You will own the full sales cycle, end-to-end:
Serve as the primary point of contact for aftermarket parts and installation customers
Qualify customer needs and recommend appropriate products and build paths
Build detailed, accurate quotes (parts, labor, lead times, deposits)
Present quotes clearly and confidently, addressing objections and questions
Secure deposits and schedule work with the shop team
Coordinate internally with technicians, shop foreman, and parts suppliers
Proactively communicate updates, delays, and changes to customers
Ensure all parts are ordered, received, and staged correctly
Conduct vehicle check-in and check-out with customers
Perform final walk-throughs of completed builds
Hand the customer back their keys and ensure satisfaction before departure
Follow up post-install to confirm quality, address issues, and reinforce trust
You own the experience from quote → build → keys-back. No hand-offs, no excuses.
Sales Accountability & Performance
Meet or exceed monthly sales targets
Maintain clean, accurate CRM records for all leads and customers
Track close rates, average ticket value, and follow-up effectiveness
Identify upsell and add-on opportunities aligned with customer goals
Represent Freedom Forged 4x4 professionally at all times
Social Media Management (Secondary Function) You will own the day-to-day execution of Freedom Forged 4x4’s social media presence.
Content Creation & Posting
Capture in-shop content (photos/videos of builds, installs, deliveries, behind-the-scenes)
Create and publish posts across platforms (Instagram, Facebook, TikTok, etc.)
Highlight builds, customer rigs, American-made products, and shop culture
Maintain a consistent brand voice aligned with Freedom Forged values
Engagement & Community
Respond to comments, messages, and inquiries promptly and professionally
Engage with local community pages, customers, and industry partners
Identify trends and opportunities to increase reach and engagement
Brand & Marketing Support
Support promotions, events, and special campaigns
Coordinate content around major builds, trips, and milestones
Track basic engagement metrics and growth
This is an execution role—not outsourced marketing. You are in the shop, in the builds, and in the content.
Qualifications Required
Strong customer-facing communication skills
Sales experience (automotive, aftermarket, or high-ticket retail preferred)
Understanding of off-road vehicles, parts, and build processes
High attention to detail and follow-through
Comfort managing multiple customers and builds simultaneously
Confidence creating basic photo/video content on a smartphone
Strong organizational and time-management skills
Preferred
Experience in aftermarket automotive sales or service advising
Familiarity with Jeeps, trucks, overlanding, suspension, wheels/tires, accessories
CRM or shop management software experience
Prior social media management or content creation experience
What Success Looks Like
Customers feel informed, confident, and taken care of from start to finish
Quotes are accurate, clean, and profitable
Jobs flow smoothly from sales to shop to delivery
Social media consistently reflects real builds, real quality, and real pride
The Freedom Forged brand grows in trust, visibility, and reputation
Compensation & Growth
Competitive base pay + performance-based commission
Opportunity for growth as Freedom Forged 4x4 expands
Hands-on role in building one of the top off-road shops in the Midwest
#J-18808-Ljbffr
Freedom Forged 4x4 Location:
Chicagoland Employment Type:
Full-Time
Role Overview Freedom Forged 4x4 is seeking a driven, organized, and customer-focused Aftermarket Parts Sales Representative / Social Media Manager to own the full customer journey—from first inquiry to keys-back handoff—while also owning and executing our social media presence.
This role blends hands-on sales execution, customer relationship management, and brand storytelling. You are not just quoting parts—you are responsible for the entire experience, the outcome, and the reputation of the Freedom Forged brand.
If you are detail-oriented, confident with customers, fluent in off-road aftermarket products, and comfortable being the face and voice of a growing brand, this role is for you.
Primary Responsibilities Aftermarket Parts Sales & Customer Experience (Primary Function) You will own the full sales cycle, end-to-end:
Serve as the primary point of contact for aftermarket parts and installation customers
Qualify customer needs and recommend appropriate products and build paths
Build detailed, accurate quotes (parts, labor, lead times, deposits)
Present quotes clearly and confidently, addressing objections and questions
Secure deposits and schedule work with the shop team
Coordinate internally with technicians, shop foreman, and parts suppliers
Proactively communicate updates, delays, and changes to customers
Ensure all parts are ordered, received, and staged correctly
Conduct vehicle check-in and check-out with customers
Perform final walk-throughs of completed builds
Hand the customer back their keys and ensure satisfaction before departure
Follow up post-install to confirm quality, address issues, and reinforce trust
You own the experience from quote → build → keys-back. No hand-offs, no excuses.
Sales Accountability & Performance
Meet or exceed monthly sales targets
Maintain clean, accurate CRM records for all leads and customers
Track close rates, average ticket value, and follow-up effectiveness
Identify upsell and add-on opportunities aligned with customer goals
Represent Freedom Forged 4x4 professionally at all times
Social Media Management (Secondary Function) You will own the day-to-day execution of Freedom Forged 4x4’s social media presence.
Content Creation & Posting
Capture in-shop content (photos/videos of builds, installs, deliveries, behind-the-scenes)
Create and publish posts across platforms (Instagram, Facebook, TikTok, etc.)
Highlight builds, customer rigs, American-made products, and shop culture
Maintain a consistent brand voice aligned with Freedom Forged values
Engagement & Community
Respond to comments, messages, and inquiries promptly and professionally
Engage with local community pages, customers, and industry partners
Identify trends and opportunities to increase reach and engagement
Brand & Marketing Support
Support promotions, events, and special campaigns
Coordinate content around major builds, trips, and milestones
Track basic engagement metrics and growth
This is an execution role—not outsourced marketing. You are in the shop, in the builds, and in the content.
Qualifications Required
Strong customer-facing communication skills
Sales experience (automotive, aftermarket, or high-ticket retail preferred)
Understanding of off-road vehicles, parts, and build processes
High attention to detail and follow-through
Comfort managing multiple customers and builds simultaneously
Confidence creating basic photo/video content on a smartphone
Strong organizational and time-management skills
Preferred
Experience in aftermarket automotive sales or service advising
Familiarity with Jeeps, trucks, overlanding, suspension, wheels/tires, accessories
CRM or shop management software experience
Prior social media management or content creation experience
What Success Looks Like
Customers feel informed, confident, and taken care of from start to finish
Quotes are accurate, clean, and profitable
Jobs flow smoothly from sales to shop to delivery
Social media consistently reflects real builds, real quality, and real pride
The Freedom Forged brand grows in trust, visibility, and reputation
Compensation & Growth
Competitive base pay + performance-based commission
Opportunity for growth as Freedom Forged 4x4 expands
Hands-on role in building one of the top off-road shops in the Midwest
#J-18808-Ljbffr