divh2Residential Customer Service Representative/h2pBetlem Residential Heating Air Conditioning are seeking a dependable and detail-oriented Residential Customer Service Representative to support our service department. In this role, you will communicate with customers, schedule service calls, support dispatch and billing activities, and ensure that all tasks are completed accurately and efficiently. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys helping customers./ppstrongDaily Responsibilities:/strong/pulliAnswer incoming customer calls and schedule service appointments./liliCreate call slips and work orders with complete customer information in COINS./liliReview overnight and weekend calls each morning; communicate with technicians and managers for proper follow-up./liliProvide customer updates and follow up on open work orders./liliSupport service dispatch with prioritizing, scheduling, and assigning work orders to technicians./liliAssist with billing of service work orders./liliIssue purchase orders as needed./liliSchedule and track sales appointments./liliOpen, close, and monitor installation work orders through completion./liliSupport the installation billing process./li/ulpstrongGeneral Administrative Support:/strong/pulliProcess financing and credit card information./liliWork with technicians to schedule sales appointments as needed./liliAssist the service manager with organizing weekly time tickets for payroll and other follow-up needs./liliPerform general office duties such as filing, maintaining supplies, and supporting team members as needed./li/ulpstrongGeneral Expectations:/strong/pulliDevelop a solid understanding of residential service technicians skills and capabilities./liliFollow up on incomplete work to ensure timely completion./liliSuggest process improvements to the service supervisor./liliDemonstrate strong organizational and multitasking abilities./liliBe proficient with computers and willing to learn new software systems./liliBe self-motivated, team oriented, and reliable./liliMaintain a strong work ethic and commitment to safety (PPE as required)./liliAdditional responsibilities may be assigned as needed./li/ulpstrongWhat We Offer:/strong/pulliCompetitive Salary/liliComprehensive Benefits Package (Includes Medical, Dental and Vision)/liliPaid Time Off and Holiday Pay/liliHealth Savings and Flexible Spending Accounts/lili401(k) Savings Plan/liliEmployee Assistance Program/li/ulpstrongThe Betlem Team:/strong/ppJoin a company with a century-long tradition of excellence, a supportive team environment, and opportunities for career growth. At Betlem, your skills and dedication are recognized, valued, and rewarded./ppstrongEqual Opportunity Employer/strong/ppAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled/ppstrongNotice to Prospective Employees/strong/ppNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent./ppstrongGeographic Disclosure/strong/ppCompensation Range-$22.00/hour-$28.00/hour/p/div