Program Director - RWC ERF

Overview

Corporate Headquarters - Santa Clara, CA 95054

Salary Range: $82,000.00 - $115,000.00 Salary/year

Position Type: Full Time

Job Shift: Any

Education Level: 4 Year Degree

Travel Percentage: Up to 50%

Category: Nonprofit - Social Services

About LifeMoves

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

Position Purpose

LifeMoves | The Redwood City (RWC) Encampment Resolution Fund (ERF) provides outreach services to households who have resided in encampments in Redwood City. The LifeMoves team will be serving individuals throughout their transition from encampment through permanent housing.

The RWC ERF Program Director reports to the Director of Outreach and provides oversight to staff in the field, overseeing a team of three Case Managers. This management position plays a key role in supporting daily operations, safety, and overall program success. They model the agency’s values by treating everyone with respect and care, creating a culture where clients and staff feel welcomed, empowered, and supported.

The Program Director focuses on building strong team relationships, inspiring professional growth, and maintaining a healthy, positive program culture. They provide trauma-informed supervision and coaching to staff, partner with leadership to identify training needs, strengthen communication, and ensure consistent delivery of high-quality, client-centered services and accurate data input. Additionally, this role helps keep the program safe and supportive by working with staff and clients to identify concerns, provide education, and develop solutions. They maintain positive relationships with community partners and funders, ensure contract compliance, and lead with curiosity, creativity, and collaboration to move the program forward.

ESSENTIAL JOB RESPONSIBILITIES

• Ensure program services are safe, trauma-informed, welcoming, and effective for clients.
• Partner with leadership to manage budgets, data, and operational needs to meet program goals.
• Model strengths-based, client-centered engagement and support high-quality service delivery.
• Ensure accurate documentation and compliance with agency, funder, and regulatory requirements (e.g., HUD, Fair Housing).
• Support data collection, audits, and continuous quality improvement efforts.
• Provide trauma-informed supervision, coaching, and performance management for staff.
• Lead hiring, scheduling, meetings, and evaluations to maintain a positive and professional team culture.
• Build and maintain strong relationships with community partners, businesses, and stakeholders.
• Represent the organization professionally and educate partners on programs and services.
• Participate in agency-wide meetings, trainings, initiatives, and occasional evenings/weekends as needed.
• Bachelor’s degree in a related field or Associate’s degree with 3–5 years of relevant experience required.
• Minimum of three years of leadership experience in human or social services supporting vulnerable populations.
• Demonstrated empathy, emotional regulation, strong organization, documentation, and teamwork skills.
• Ability to advocate for clients, identify resources, manage crises, and model healthy professional boundaries.
• Experience with supervision, budgeting basics, contract deliverables, best practices, and forward-thinking program management.

Qualifications

• Bachelor’s degree in a related field required , or Associate’s degree with 3–5 years of progressively responsible experience in peer advocacy, community outreach, housing services, or homelessness services.
• Minimum of three years of leadership experience in human or social services supporting vulnerable populations.
• Minimum of two years of supervisory experience supporting staff or volunteers in a human services or related setting.
• Comfortable using technology, including email, phone and messaging systems, Microsoft and Google Suites, databases, and performance management software.
• Demonstrates care, empathy, professionalism, and respect in all interactions.
• Maintains emotional regulation and applies de-escalation skills in high-stress situations.
• Open to feedback and ongoing training in trauma-informed, harm-reduction, and client-centered care.
• Works effectively both independently and as part of a collaborative team.
• Maintains clear documentation and strong organizational and prioritization skills.
• Advocates effectively across systems to secure client benefits and resources.
• Identifies and connects clients to housing, employment, health, and social supports.
• Builds collaborative relationships with partners and service providers to strengthen outcomes.
• Delegates responsibilities effectively to balance workloads and ensure accountability.
• Responds calmly and effectively to crises using trauma-informed approaches.
• Demonstrates familiarity with best practices, budgeting basics, contract deliverables, program philosophy, group facilitation, and forward-thinking program management.

Competencies

• Executive Disposition: Demonstrating a poised, credible, and confident demeanor that reassures others and commands respect, conveying an image that is consistent with the organization's vision and values.
• Workforce Planning and Succession: Translates strategy into action, ensuring efficient and effective implementation. Establishes clear goals, tracks progress and holds teams accountable for results.
• Championing the Vision: Cultivates commitment to fundamental strategic and cultural change throughout LifeMoves, even if the change is radical to align with the organization's evolving vision and strategic plan.
• Financial Management: Manages budgets, expenses, and resources responsibly to meet financial targets.
• Conflict Resolution and Risk Management: Navigates workplace challenges and resolves conflicts constructively. Proactively identifies risks and develops strategies to mitigate issues.
• Leading Organizational Culture: Fosters an inclusive, equitable, and motivating team environment by modeling values, addressing issues, and translating cultural goals into daily practices.

Supervisory Responsibilities

This role provides supervision to Case Managers and Specialists (as applicable: outreach, housing, employment, benefit, children service coordinators, licensed vocational nurses).

Travel Requirements

This position requires regular travel between agency sites, community partner locations, client service events, and internal and external meetings. As such:

• A valid (State) driver’s license and reliable transportation are required.
• Must be able to travel throughout the Bay Area as part of regular duties.
• Mileage reimbursement is provided in accordance with agency policy.
• Occasional evening or weekend travel may be required to attend community events or support client services.
• Must maintain vehicle insurance as required by law and agency policy.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

Compensation and Benefits

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

If you require a disability accommodation during the application process, please contact the Human Resources Department at .

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