Overview
Call Center Customer Service Representative
Join our dynamic team at
OneTouch Direct
and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience. As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services. Responsibilities
Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively Document customer interactions and maintain accurate records to ensure continuity of service Educate customers about services and promotions to enhance their experience Collaborate with team members to improve overall service delivery and customer satisfaction Shift
Available shifts may include flexible hours, including evenings and weekends. Qualifications
Strong verbal communication and interpersonal skills A customer-focused mindset and passion for helping others Ability to work in a fast-paced environment while handling multiple tasks Proficiency in computer applications and systems Previous experience in customer service or call center preferred but not required High School Diploma or equivalent is required Benefits
Full-Time Hours: 40 hours per week schedule GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks Supportive Environment: Classroom training, plus ongoing support for your success Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment Benefits: Health Care Plan (Medical, Dental & Vision) Culture: Diverse, welcoming culture with Employee Resource Groups Referrals: Refer a friend and earn up to $2,000 per person
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Call Center Customer Service Representative
Join our dynamic team at
OneTouch Direct
and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience. As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services. Responsibilities
Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively Document customer interactions and maintain accurate records to ensure continuity of service Educate customers about services and promotions to enhance their experience Collaborate with team members to improve overall service delivery and customer satisfaction Shift
Available shifts may include flexible hours, including evenings and weekends. Qualifications
Strong verbal communication and interpersonal skills A customer-focused mindset and passion for helping others Ability to work in a fast-paced environment while handling multiple tasks Proficiency in computer applications and systems Previous experience in customer service or call center preferred but not required High School Diploma or equivalent is required Benefits
Full-Time Hours: 40 hours per week schedule GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks Supportive Environment: Classroom training, plus ongoing support for your success Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment Benefits: Health Care Plan (Medical, Dental & Vision) Culture: Diverse, welcoming culture with Employee Resource Groups Referrals: Refer a friend and earn up to $2,000 per person
#J-18808-Ljbffr