Call Center Customer Support Representative. Join our dynamic team at OneTouch Direct and become a key player in delivering exceptional customer service. Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience. As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services.
KEY RESPONSIBILITIES
Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries
Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively
Document customer interactions and maintain accurate records to ensure continuity of service
Educate customers about services and promotions to enhance their experience
Collaborate with team members to improve overall service delivery and customer satisfaction
Join us at OneTouch Direct, where your customer service skills can shine!
SHIFT Available shifts may include flexible hours, including evenings and weekends.
REQUIREMENTS
Strong verbal communication and interpersonal skills
A customer-focused mindset and passion for helping others
Ability to work in a fast-paced environment while handling multiple tasks
Proficiency in computer applications and systems
Previous experience in customer service or call center preferred but not required
High School Diploma or equivalent is required
Benefits
Full-Time Hours: 40 hours per week schedule
GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly
6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks
Supportive Environment: Classroom training, plus ongoing support for your success
Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment
Benefits: Health Care Plan (Medical, Dental & Vision)
Culture: Diverse, welcoming culture with Employee Resource Groups
Referrals: Refer a friend and earn up to $2,000 per person
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KEY RESPONSIBILITIES
Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries
Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively
Document customer interactions and maintain accurate records to ensure continuity of service
Educate customers about services and promotions to enhance their experience
Collaborate with team members to improve overall service delivery and customer satisfaction
Join us at OneTouch Direct, where your customer service skills can shine!
SHIFT Available shifts may include flexible hours, including evenings and weekends.
REQUIREMENTS
Strong verbal communication and interpersonal skills
A customer-focused mindset and passion for helping others
Ability to work in a fast-paced environment while handling multiple tasks
Proficiency in computer applications and systems
Previous experience in customer service or call center preferred but not required
High School Diploma or equivalent is required
Benefits
Full-Time Hours: 40 hours per week schedule
GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly
6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks
Supportive Environment: Classroom training, plus ongoing support for your success
Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment
Benefits: Health Care Plan (Medical, Dental & Vision)
Culture: Diverse, welcoming culture with Employee Resource Groups
Referrals: Refer a friend and earn up to $2,000 per person
#J-18808-Ljbffr