Customer Service Representative
Five Oaks Landscape Supply, Wilmington, North Carolina, United States, 28412
Description
Assist customers in person, over the phone, and via email with orders, questions, and product availability
Enter orders, invoices, and payments using POS and internal systems
Provide knowledgeable recommendations on plants, trees, and landscape materials
Suggest appropriate substitutions when specific products are unavailable
Coordinate with production team, delivery, and inventory teams to ensure smooth order fulfillment
Handle basic scheduling, dispatch communication, and order updates
Maintain a professional, helpful, and solution-oriented customer experience
Requirements
Prior customer service experience required (nursery, landscaping, building materials, or related fields preferred)
Strong communication and problem-solving skills
Comfortable working with POS systems and basic computer software
Ability to multitask and stay organized in a busy, seasonal environment
Professional attitude with a hands-on, team-oriented mindset
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Assist customers in person, over the phone, and via email with orders, questions, and product availability
Enter orders, invoices, and payments using POS and internal systems
Provide knowledgeable recommendations on plants, trees, and landscape materials
Suggest appropriate substitutions when specific products are unavailable
Coordinate with production team, delivery, and inventory teams to ensure smooth order fulfillment
Handle basic scheduling, dispatch communication, and order updates
Maintain a professional, helpful, and solution-oriented customer experience
Requirements
Prior customer service experience required (nursery, landscaping, building materials, or related fields preferred)
Strong communication and problem-solving skills
Comfortable working with POS systems and basic computer software
Ability to multitask and stay organized in a busy, seasonal environment
Professional attitude with a hands-on, team-oriented mindset
#J-18808-Ljbffr