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Customer Service Representative

GFL Environmental Inc., Houston, Texas, United States, 77246

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Join Team Green!

GFL Environmental is North America’s only major diversified environmental services company, offering career stability, growth opportunities, and the chance to make a positive impact every day.

What You’ll Do

Provide outstanding customer service via phone, email, web, and in person

Handle a high volume of inbound and outbound customer calls and inquiries

Research, investigate, and resolve customer questions and concerns accurately and efficiently

Communicate clearly with on-the-road employees to provide instructions and support

Monitor, document, resolve, and report customer complaints and issues

Track customer data, maintain account files, and generate work orders

Download, distribute, and respond to customer email inquiries

Scan contracts and maintain accurate records

Work with supervisors to ensure all daily pick-ups are completed

Promote a positive GFL Environmental image through professional communication

Provide backup support for the Office Coordinator as needed

Perform additional duties as assigned

Comply with all company policies and applicable laws and regulations

What’s Required

High School Diploma or GED

Proficiency with Microsoft Outlook, Word, and Excel

Ability to operate standard office equipment

Strong verbal and written communication skills

Excellent organization, data entry, and record-keeping skills

Strong problem-solving abilities

Ability to work in a fast-paced environment and meet deadlines

Hazardous waste experience is an asset

Physical & Work Conditions

Ability to sit, stand, walk, use hands, talk, and hear

Visual requirements include close, distance, color, peripheral, and depth vision

Indoor office environment approximately 95% of the time

Noise level is usually moderate

What’s In It For You

Competitive wages

Comprehensive benefits (including orthodontics & vision)

401K matching and profit sharing

Paid time off

Employee Assistance Program and life insurance

Growth and advancement opportunities

GFL Talent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

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