Overview
Four Star Freightliner is the Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Parts Counter Sales for our Albany, GA location.
Essential Duties
Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
Answers phone calls, providing price quotes and other information
Provides high level of service to internal and external customers
Pulls and fills orders from stock
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
Locates out-of-stock parts from outside source and submits an emergency order if necessary
Follows up on back-ordered parts
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
Replenishes assigned inventory daily
Assists outside sales representatives with their orders
Ensures that all charge sales are signed by the customer
Ensures that all customers receive their copy of the invoice
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
Sets up orders for daily shipment, delivery, or pick-up
Solicits assigned accounts by phone
Keeps front and rear counter areas clean and uncluttered
Participates in company required training
Keeps current on new products and product updates
Participates with the manager in maintaining a lost sales tracking program
Maintains a professional appearance
Other duties as assigned
Qualifications & Experience
Minimum of two years of experience in heavy-duty or automotive parts-related work
High school diploma, GED, or equivalent required
Experience working with the public in a sale or service environment
Skills & Abilities
Excellent verbal and written communication skills
Strong phone etiquette and customer service skills
Active listening skills, including the ability to understand customer needs and ask appropriate questions
Persuasive communication skills to influence decisions and outcomes
Strong time management skills and ability to manage multiple priorities
Service-oriented mindset with a desire to actively help customers
Technical Skills
Intermediate knowledge of Windows-based applications, including:
Microsoft Word
Microsoft Excel
Microsoft Outlook
Procede Experience Plus
Strong overall computer proficiency preferred
Physical & Workplace Requirements
Ability to lift 50 lbs. or more
Ability to maintain an organized and clean workspace
Personal Attributes
Positive attitude with a strong willingness to learn
Ability to work effectively in a team-oriented environment
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Essential Duties
Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
Answers phone calls, providing price quotes and other information
Provides high level of service to internal and external customers
Pulls and fills orders from stock
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
Locates out-of-stock parts from outside source and submits an emergency order if necessary
Follows up on back-ordered parts
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
Replenishes assigned inventory daily
Assists outside sales representatives with their orders
Ensures that all charge sales are signed by the customer
Ensures that all customers receive their copy of the invoice
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
Sets up orders for daily shipment, delivery, or pick-up
Solicits assigned accounts by phone
Keeps front and rear counter areas clean and uncluttered
Participates in company required training
Keeps current on new products and product updates
Participates with the manager in maintaining a lost sales tracking program
Maintains a professional appearance
Other duties as assigned
Qualifications & Experience
Minimum of two years of experience in heavy-duty or automotive parts-related work
High school diploma, GED, or equivalent required
Experience working with the public in a sale or service environment
Skills & Abilities
Excellent verbal and written communication skills
Strong phone etiquette and customer service skills
Active listening skills, including the ability to understand customer needs and ask appropriate questions
Persuasive communication skills to influence decisions and outcomes
Strong time management skills and ability to manage multiple priorities
Service-oriented mindset with a desire to actively help customers
Technical Skills
Intermediate knowledge of Windows-based applications, including:
Microsoft Word
Microsoft Excel
Microsoft Outlook
Procede Experience Plus
Strong overall computer proficiency preferred
Physical & Workplace Requirements
Ability to lift 50 lbs. or more
Ability to maintain an organized and clean workspace
Personal Attributes
Positive attitude with a strong willingness to learn
Ability to work effectively in a team-oriented environment
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