The Leasing Representative is responsible for welcoming and engaging prospects, residents and guests in person at the office and by phone, preparing and processing application packages, preparing leasing packages, sending out notices, showing units, interacting with potential and existing tenants, walking and inspecting the property, providing customer service, identifying marketing and selling opportunities, processing renewals, processing recertification, providing excellent customer service, and leasing units.
Responsibilities
Maintains a detailed knowledge of the apartment community, amenities and community.
Provides a daily inspection of show apartments and model appearance.
Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move‑in.
Consistently documents prospect phone and email contacts; accurately completes the market survey.
Maintains an acceptable closing ratio.
Collects and secures rental payments.
Produces reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets.
Assists in marketing; monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; assists in leasing events and promotions; assists in outreach community marketing weekly.
Posts to advertising sources daily as directed.
Maintains organized community office files.
Maintains working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management.
Assists in inspections of vacant apartments and takes appropriate action to prepare them for move in.
Promotes resident retention by assisting with the renewal program.
Reports any observed maintenance problem.
Must adhere to and comply with company safety policies and rules and utilize safety appliances, as required.
Must always be courteous and helpful to residents, prospective residents and co‑workers.
Must be available for overtime, weekend, holiday and evening work.
Performs other duties as assigned.
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Responsibilities
Maintains a detailed knowledge of the apartment community, amenities and community.
Provides a daily inspection of show apartments and model appearance.
Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move‑in.
Consistently documents prospect phone and email contacts; accurately completes the market survey.
Maintains an acceptable closing ratio.
Collects and secures rental payments.
Produces reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets.
Assists in marketing; monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; assists in leasing events and promotions; assists in outreach community marketing weekly.
Posts to advertising sources daily as directed.
Maintains organized community office files.
Maintains working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management.
Assists in inspections of vacant apartments and takes appropriate action to prepare them for move in.
Promotes resident retention by assisting with the renewal program.
Reports any observed maintenance problem.
Must adhere to and comply with company safety policies and rules and utilize safety appliances, as required.
Must always be courteous and helpful to residents, prospective residents and co‑workers.
Must be available for overtime, weekend, holiday and evening work.
Performs other duties as assigned.
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