Reservation Specialist (Bilingual, Spanish)
Monte Christo Communities, Fresno, California, United States, 93650
Description
Responsible for managing high-volume RV reservation inquiries and bookings for short-term stays while providing exceptional customer service. Supports day-to-day community administrative needs and assists with park cleanliness as needed, while consistently modeling the organization’s Purpose, Values, Standards, and Core Competencies.
Duties/Responsibilities ESSENTIAL FUNCTIONS
Perform all duties in alignment with the Company’s Purpose, Values, Standards, and Core Competencies.
Manage high-volume inbound and outbound calls, emails, and online inquiries related to short-term RV reservations.
Process, modify, and confirm reservations accurately and efficiently using the reservation system and CRM.
Provide clear, friendly, and timely communication to guests regarding availability, rates, policies, and park amenities.
Maximize occupancy through effective reservation management and upselling when appropriate.
Maintain accurate guest records, reservations, and notes within the system.
Handle guest questions, concerns, and issues professionally and elevate to management as needed.
Support community administrative tasks, including basic data entry, reporting, filing, and coordination with onsite teams.
Communicate daily with management regarding occupancy, guest feedback, operational concerns, and recommendations for improvement.
Assist with park presentation and cleanliness as needed, including picking up trash, debris, and helping maintain common areas.
Support operational efficiency by coordinating with maintenance and onsite staff as needed.
Ensure all guest interactions and processes comply with company policies, Fair Housing regulations, and applicable local, state, and federal laws.
Build positive relationships with guests, vendors, and team members to enhance the overall guest experience.
Maintain a clean, organized, and safe work environment.
Carry out all responsibilities in compliance with organizational policies and procedures.
Perform other duties as assigned.
Requirements Required Skills/Abilities
Ability to work independently with minimal supervision in a fast-paced environment.
Strong customer service and communication skills, both verbal and written.
Proven ability to manage high call volume while multitasking across systems and tasks.
Excellent time management and organizational skills, with the ability to prioritize effectively.
Strong problem-solving and critical-thinking skills.
Sound judgment and decision-making abilities when handling guest concerns.
Comfortable using reservation systems, CRM tools, and Microsoft Office Suite or related software.
CORE COMPETENCIES
Initiative: Able to identify what needs to be done and to do it before being asked or the situation requires it. Use available resources to get the job done.
Collaboration: Works effectively with colleagues toward common goals, and/or facilitates goal achievement in others; dimension includes either / both intellectual and material collaboration
Communication: Expresses oneself using clear, effective, and efficient language. Listen patiently and attentively with intent to truly understand what is being communicated. Adapts to the purpose of communication with appropriate style, substance, detail, and confidence.
Emotional Intelligence: Recognizes the emotions of self, others, and groups, with an acute awareness of what emotions will be triggered by different behaviors or issues.
Managing Change: Demonstrates support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
Diagnostic Information Gathering: Identifies the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
Values Alignment
Excellence - Complete all tasks and projects with a heightened attention to detail to ensure quality work is completed with a strict adherence to timelines.
Team - Regularly communicate with and support your regional team, and establish close working relationships with managers, coworkers, and corporate personnel.
Accountability - Take ownership of tasks and projects, especially when things don’t go as planned, and be proactive in creating appropriate solutions to problems independently.
Integrity - Maintain confidentiality, avoid conflicts of interest, and always act ethically, even when unsupervised.
Respect - Use courteous language when speaking of and to others, actively listening during conversations and maintaining a high level of professionalism during all interactions.
EDUCATION And EXPERIENCE
High School Diploma or GED
At least one-year property management or related experience.
2+ years of customer service experience
1+ years of answering busy phone lines
Proficient in Microsoft Office
Bilingual in Spanish required
Excellent communication skills with a friendly & positive demeanor
Organizational abilities & strong attention to detail & problem-solving skills
Must have a driver's license and reliable transportation.
Must be able to pass background and drug screening.
Pay And Benefits
$20-26/hour DOE
Eligibility for Quarterly Bonus (Ranges $0-$400, depending on park performance)
40-Hr Workweek
Employee referral program
Paid Time Off*
Paid Sick Leave*
401(k) with employer match*
Benefits*
Waiting period may apply*
EQUAL OPPORTUNITY EMPLOYER Monte Christo Communities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary Description $20-26/hour DOE
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Duties/Responsibilities ESSENTIAL FUNCTIONS
Perform all duties in alignment with the Company’s Purpose, Values, Standards, and Core Competencies.
Manage high-volume inbound and outbound calls, emails, and online inquiries related to short-term RV reservations.
Process, modify, and confirm reservations accurately and efficiently using the reservation system and CRM.
Provide clear, friendly, and timely communication to guests regarding availability, rates, policies, and park amenities.
Maximize occupancy through effective reservation management and upselling when appropriate.
Maintain accurate guest records, reservations, and notes within the system.
Handle guest questions, concerns, and issues professionally and elevate to management as needed.
Support community administrative tasks, including basic data entry, reporting, filing, and coordination with onsite teams.
Communicate daily with management regarding occupancy, guest feedback, operational concerns, and recommendations for improvement.
Assist with park presentation and cleanliness as needed, including picking up trash, debris, and helping maintain common areas.
Support operational efficiency by coordinating with maintenance and onsite staff as needed.
Ensure all guest interactions and processes comply with company policies, Fair Housing regulations, and applicable local, state, and federal laws.
Build positive relationships with guests, vendors, and team members to enhance the overall guest experience.
Maintain a clean, organized, and safe work environment.
Carry out all responsibilities in compliance with organizational policies and procedures.
Perform other duties as assigned.
Requirements Required Skills/Abilities
Ability to work independently with minimal supervision in a fast-paced environment.
Strong customer service and communication skills, both verbal and written.
Proven ability to manage high call volume while multitasking across systems and tasks.
Excellent time management and organizational skills, with the ability to prioritize effectively.
Strong problem-solving and critical-thinking skills.
Sound judgment and decision-making abilities when handling guest concerns.
Comfortable using reservation systems, CRM tools, and Microsoft Office Suite or related software.
CORE COMPETENCIES
Initiative: Able to identify what needs to be done and to do it before being asked or the situation requires it. Use available resources to get the job done.
Collaboration: Works effectively with colleagues toward common goals, and/or facilitates goal achievement in others; dimension includes either / both intellectual and material collaboration
Communication: Expresses oneself using clear, effective, and efficient language. Listen patiently and attentively with intent to truly understand what is being communicated. Adapts to the purpose of communication with appropriate style, substance, detail, and confidence.
Emotional Intelligence: Recognizes the emotions of self, others, and groups, with an acute awareness of what emotions will be triggered by different behaviors or issues.
Managing Change: Demonstrates support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
Diagnostic Information Gathering: Identifies the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
Values Alignment
Excellence - Complete all tasks and projects with a heightened attention to detail to ensure quality work is completed with a strict adherence to timelines.
Team - Regularly communicate with and support your regional team, and establish close working relationships with managers, coworkers, and corporate personnel.
Accountability - Take ownership of tasks and projects, especially when things don’t go as planned, and be proactive in creating appropriate solutions to problems independently.
Integrity - Maintain confidentiality, avoid conflicts of interest, and always act ethically, even when unsupervised.
Respect - Use courteous language when speaking of and to others, actively listening during conversations and maintaining a high level of professionalism during all interactions.
EDUCATION And EXPERIENCE
High School Diploma or GED
At least one-year property management or related experience.
2+ years of customer service experience
1+ years of answering busy phone lines
Proficient in Microsoft Office
Bilingual in Spanish required
Excellent communication skills with a friendly & positive demeanor
Organizational abilities & strong attention to detail & problem-solving skills
Must have a driver's license and reliable transportation.
Must be able to pass background and drug screening.
Pay And Benefits
$20-26/hour DOE
Eligibility for Quarterly Bonus (Ranges $0-$400, depending on park performance)
40-Hr Workweek
Employee referral program
Paid Time Off*
Paid Sick Leave*
401(k) with employer match*
Benefits*
Waiting period may apply*
EQUAL OPPORTUNITY EMPLOYER Monte Christo Communities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary Description $20-26/hour DOE
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