Overview
Location:
Hybrid – San Marcos, TX (2 days onsite work required) and remote Reports to:
Head of Account Management About Us: We are Manifest.eco , a high-growth, sustainable third-party logistics start-up, shaking up the fulfillment industry by offering eco-friendly logistic solutions for eCommerce brands and pioneering Third Wave Fulfillment . At Manifest, we believe that our Core Product is order fulfillment and the white-glove service that supports it. We focus most on what’s fundamentally important to our growing brand and design, implement and deliver solutions to meet those needs. The service we provide our brands is through a “right person at the right time” concept. Account Managers execute on the day-to-day needs of our brands. Their Customer Success counterparts work instead to execute on root cause identification and solution-building, configuration, and training and enablement efforts. About the Role
About the Role: Account Managers are the primary point of contact for merchant support needs. You will handle a high volume of transactional inquiries while using judgment to identify when a seemingly small issue may indicate a broader problem. This role is less focused on long term strategy and more focused on consistent, accurate execution. You will spend time both responding to tickets and physically verifying issues on the warehouse floor. Success in this role is measured by responsiveness, accuracy, and internal trust. Merchants should trust you to give honest, realistic updates and warehouse teams should trust you to get things done and collaborate in earnest. What You’ll Do
Serve as the dedicated point of contact for day to day merchant support inquiries Handle a high volume of transactional questions such as order statuses, modifying orders, and post-fulfillment issues Assess urgency and risk using judgment rather than rigid scripts Investigate fulfillment issues by checking systems and verifying conditions on the warehouse floor Build strong working relationships with warehouse operations teams Earn internal trust through follow through and respect for operational realities Escalate issues appropriately when patterns or risk indicators emerge Balance speed with accuracy in all merchant communications What Success Looks Like
Merchants receive timely, accurate responses to their questions and feel informed even when answers are still in progress. You have a well-rounded understanding of logistics and can identify problems before they occur, enabling you to be proactive with merchants and operators. Operators trust you to investigate issues properly and respect your judgment. Support issues are resolved efficiently with minimal rework or escalation. This role is a strong fit if you
Prefer hands on support work over long term strategic account planning Are comfortable handling repetitive, high volume inquiries Use intuition to identify patterns within routine issues Can communicate uncertainty clearly without causing frustration Build credibility through action rather than authority Are willing to leave your desk to verify real world conditions Thrive in fast paced, operational environments What You’ve Done Prior to Manifest
2 to 4 years in customer support, account management, operations, or fulfillment related roles Experience in logistics, fulfillment, manufacturing, or supply chain strongly preferred Strong written and verbal communication skills Comfort managing multiple tickets and priorities simultaneously Comfort with working with AI tools (ChatGPT, Loveable, BackOps) Proficiency with Google Workspace tools Experience with CRM or ticketing systems, Zendesk preferred Pay and Benefits
$60,000 - $80,000 per year in On-Target Earnings (OTE) depending on experience Unlimited PTO 401k Please note
Our fulfillment center is located in San Marcos, Texas, just outside of Kyle (off the I-35 Yarrington exit). This role will require the
first 6 weeks onsite
at the fulfillment center, Monday through Friday, 9a-5p for onboarding. After 6 weeks, two days onsite (preferably Tuesday/Thursday but can be flexible) are required onsite.
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Location:
Hybrid – San Marcos, TX (2 days onsite work required) and remote Reports to:
Head of Account Management About Us: We are Manifest.eco , a high-growth, sustainable third-party logistics start-up, shaking up the fulfillment industry by offering eco-friendly logistic solutions for eCommerce brands and pioneering Third Wave Fulfillment . At Manifest, we believe that our Core Product is order fulfillment and the white-glove service that supports it. We focus most on what’s fundamentally important to our growing brand and design, implement and deliver solutions to meet those needs. The service we provide our brands is through a “right person at the right time” concept. Account Managers execute on the day-to-day needs of our brands. Their Customer Success counterparts work instead to execute on root cause identification and solution-building, configuration, and training and enablement efforts. About the Role
About the Role: Account Managers are the primary point of contact for merchant support needs. You will handle a high volume of transactional inquiries while using judgment to identify when a seemingly small issue may indicate a broader problem. This role is less focused on long term strategy and more focused on consistent, accurate execution. You will spend time both responding to tickets and physically verifying issues on the warehouse floor. Success in this role is measured by responsiveness, accuracy, and internal trust. Merchants should trust you to give honest, realistic updates and warehouse teams should trust you to get things done and collaborate in earnest. What You’ll Do
Serve as the dedicated point of contact for day to day merchant support inquiries Handle a high volume of transactional questions such as order statuses, modifying orders, and post-fulfillment issues Assess urgency and risk using judgment rather than rigid scripts Investigate fulfillment issues by checking systems and verifying conditions on the warehouse floor Build strong working relationships with warehouse operations teams Earn internal trust through follow through and respect for operational realities Escalate issues appropriately when patterns or risk indicators emerge Balance speed with accuracy in all merchant communications What Success Looks Like
Merchants receive timely, accurate responses to their questions and feel informed even when answers are still in progress. You have a well-rounded understanding of logistics and can identify problems before they occur, enabling you to be proactive with merchants and operators. Operators trust you to investigate issues properly and respect your judgment. Support issues are resolved efficiently with minimal rework or escalation. This role is a strong fit if you
Prefer hands on support work over long term strategic account planning Are comfortable handling repetitive, high volume inquiries Use intuition to identify patterns within routine issues Can communicate uncertainty clearly without causing frustration Build credibility through action rather than authority Are willing to leave your desk to verify real world conditions Thrive in fast paced, operational environments What You’ve Done Prior to Manifest
2 to 4 years in customer support, account management, operations, or fulfillment related roles Experience in logistics, fulfillment, manufacturing, or supply chain strongly preferred Strong written and verbal communication skills Comfort managing multiple tickets and priorities simultaneously Comfort with working with AI tools (ChatGPT, Loveable, BackOps) Proficiency with Google Workspace tools Experience with CRM or ticketing systems, Zendesk preferred Pay and Benefits
$60,000 - $80,000 per year in On-Target Earnings (OTE) depending on experience Unlimited PTO 401k Please note
Our fulfillment center is located in San Marcos, Texas, just outside of Kyle (off the I-35 Yarrington exit). This role will require the
first 6 weeks onsite
at the fulfillment center, Monday through Friday, 9a-5p for onboarding. After 6 weeks, two days onsite (preferably Tuesday/Thursday but can be flexible) are required onsite.
#J-18808-Ljbffr