OnviSource is rapidly expanding its sales organization to support its growth in 2026. The company is a high-performing organization with highly competent, no-nonsense, results-oriented, and value-system-centered employees, seeking and employing only those who can match the quality of its current employees.
About OnviSource OnviSource is a globally recognized innovator in
contact center AI and automation solutions , delivering
Agentic AI
that blends human expertise with intelligent automation. For over 20 years, OnviSource has empowered contact centers and enterprises to significantly improve the performance of the three most critical functions: agent performance, customer satisfaction, and operational efficiency.
Position Summary The Inside Sales Representative plays a critical role in driving OnviSource’s growth by delivering excellent outreach and closing sales across targeted contact center markets, including Business Process Outsourcing (BPO), Teleservices and TAS, and enterprise-embedded contact centers in BFSI, telecom, healthcare, insurance, etc.
This role requires a highly skilled, experienced, motivated, hardworking, energetic, and coachable sales professional with a proven track record of successfully selling AI, analytics, or automation SaaS, and who possesses an unwavering value system and business integrity.
Key Responsibilities Rapidly and urgently learning OnviSource’s solutions, value propositions, and target markets. The candidate is expected to begin the actual sales process following a 2-week period of systematic and effective training.
Cold Calling and Prospecting
Directly contributes to the preparation of effective campaigns, followed by conducting daily and high-quality outbound cold calls, emails, and social engagements to create qualified appointment meetings with target prospects while meeting weekly and monthly appointment targets.
Successful Sales Activity Management
Manage the sales activity process from the initial appointment to sales closure, urgently and effectively. The process will include introductions, relationship building, product presentations and demonstrations, winning proposals, closures, and account management to further the sales.
Ensure that the sales pipeline at any given time is at least 3X the quarterly quota.
Work closely with marketing and engineering to successfully close sales opportunities.
Qualifications
Experience:
Minimum 4 years direct experience as an inside sales professional, selling contact AI, analytics, automation, or SaaS markets.
Demonstrable Proven Success and Track Record:
Proven track record and demonstrated ability for cold calling, setting appointments, and converting initial contacts into qualified opportunities and sales bookings.
Communication:
Excellent verbal and written communication skills with a consultative, confident, and empathetic approach.
Integrity:
High level of business ethics, professionalism, and personal integrity consistent with OnviSource’s core values.
Motivation & Drive:
Self-starter with a hunter mentality, committed to success and exceeding performance expectations.
Coachable & Adaptable:
Open to feedback, continuous learning, and improvement; thrives in a dynamic, challenging, team-oriented environment.
Sales Technology Proficiency:
Familiarity with CRM platforms (Salesforce), ZoomInfo, LinkedIn, and digital communication tools.
Background in AI or automation sales for contact centers
Experience in solution-based nd consultative selling
Understanding of customer experience (CX) or workforce optimization technologies
Bachelor’s degree in Business, Marketing, or related field
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About OnviSource OnviSource is a globally recognized innovator in
contact center AI and automation solutions , delivering
Agentic AI
that blends human expertise with intelligent automation. For over 20 years, OnviSource has empowered contact centers and enterprises to significantly improve the performance of the three most critical functions: agent performance, customer satisfaction, and operational efficiency.
Position Summary The Inside Sales Representative plays a critical role in driving OnviSource’s growth by delivering excellent outreach and closing sales across targeted contact center markets, including Business Process Outsourcing (BPO), Teleservices and TAS, and enterprise-embedded contact centers in BFSI, telecom, healthcare, insurance, etc.
This role requires a highly skilled, experienced, motivated, hardworking, energetic, and coachable sales professional with a proven track record of successfully selling AI, analytics, or automation SaaS, and who possesses an unwavering value system and business integrity.
Key Responsibilities Rapidly and urgently learning OnviSource’s solutions, value propositions, and target markets. The candidate is expected to begin the actual sales process following a 2-week period of systematic and effective training.
Cold Calling and Prospecting
Directly contributes to the preparation of effective campaigns, followed by conducting daily and high-quality outbound cold calls, emails, and social engagements to create qualified appointment meetings with target prospects while meeting weekly and monthly appointment targets.
Successful Sales Activity Management
Manage the sales activity process from the initial appointment to sales closure, urgently and effectively. The process will include introductions, relationship building, product presentations and demonstrations, winning proposals, closures, and account management to further the sales.
Ensure that the sales pipeline at any given time is at least 3X the quarterly quota.
Work closely with marketing and engineering to successfully close sales opportunities.
Qualifications
Experience:
Minimum 4 years direct experience as an inside sales professional, selling contact AI, analytics, automation, or SaaS markets.
Demonstrable Proven Success and Track Record:
Proven track record and demonstrated ability for cold calling, setting appointments, and converting initial contacts into qualified opportunities and sales bookings.
Communication:
Excellent verbal and written communication skills with a consultative, confident, and empathetic approach.
Integrity:
High level of business ethics, professionalism, and personal integrity consistent with OnviSource’s core values.
Motivation & Drive:
Self-starter with a hunter mentality, committed to success and exceeding performance expectations.
Coachable & Adaptable:
Open to feedback, continuous learning, and improvement; thrives in a dynamic, challenging, team-oriented environment.
Sales Technology Proficiency:
Familiarity with CRM platforms (Salesforce), ZoomInfo, LinkedIn, and digital communication tools.
Background in AI or automation sales for contact centers
Experience in solution-based nd consultative selling
Understanding of customer experience (CX) or workforce optimization technologies
Bachelor’s degree in Business, Marketing, or related field
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