Catering Sales Manager
Driftwood Hospitality Management, Raleigh, North Carolina, United States, 27601
Overview
Driftwood Hospitality Management’s company culture empowers associates to take initiative, be proactive, and contribute to the property’s success with well-defined strategies and objectives. We are renowned for our integrated hospitality services and outstanding client service. Our team is made up of top talent across every role and property.
Job Summary Solicit, book, plan and coordinate meetings and functions while maximizing banquet space to meet or exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue targets. Report all catering activities to the Director of Catering Sales or Director of Sales & Marketing. Support all corporate and hotel initiatives as needed.
Essential Information This description summarizes primary responsibilities and qualifications. The hotel operates 24 hours a day, 7 days a week, so shifts may vary in start times and weekly hours.
Responsibilities
Solicit, negotiate, and book new and repeat business through sales calls, telemarketing, mailings, networking, and related activities while maximizing banquet space to meet/exceed revenue goals.
Execute a territorial marketing strategy to maximize revenue and meet/exceed sales goals.
Plan, upsell, and detail meetings/functions with clients, including space requirements, times, equipment, menus, and decor. Complete contracts and related paperwork, coordinate with hotel departments, and resolve issues to ensure quality delivery and customer satisfaction.
Prepare status and period-end reports to keep management informed of activities.
Maintain up-to-date knowledge of corporate/hotel procedures, products, and competitive offerings to improve sales strategies and goal achievement.
Respond to incoming catering opportunities and proactively identify, qualify, and solicit new catering business to achieve revenue goals.
Close opportunities based on market conditions and hotel needs; understand competitors’ strengths and weaknesses and how to sell against them.
Use negotiating skills and creative selling to close business and negotiate contracts; develop relationships with internal and external stakeholders to support catering sales.
Ensure a high level of customer satisfaction; conduct site inspections; create proposals and contracts as required.
Possess excellent telephone sales skills and strong overall sales skills; understand contract management and food and beverage forecasting and attrition; maintain knowledge of food trends and menu planning.
Demonstrate operational knowledge relevant to catering sales and participate in professional organizations to maintain visibility.
Perform special projects and participate in task forces as required; may be assigned additional duties by the supervisor.
Guest Satisfaction
Ensure high levels of customer satisfaction and build long-term customer relationships to support future revenue growth.
Coordinate and communicate event details with internal/external customers; follow up post-event and assist during the event phase as needed.
Provide leadership in guest hospitality and ensure services meet or exceed expectations, creating loyalty and expanding market share.
Gather feedback, respond to guest concerns, and participate in corrective action plans as needed.
Leadership
Apply broad business knowledge with a balance of short- and long-term perspectives to guide the organization.
Hold self and others accountable, address conflicts, contribute to team results, and adapt to change.
Building Relationships
Foster a positive climate for work relationships and teamwork; treat people with dignity and respect; maintain ethics and integrity.
Listen to others and consider different viewpoints while pursuing goals.
Managing Work Execution
Ensure accountability, authority, and resources are available to manage work and drive results.
Adhere to standards and SOPs; use resources efficiently; maintain urgency and prioritization.
Overcome obstacles and follow through on inquiries and requests.
Organizational Learner
Actively pursue learning and self-development; share knowledge and best practices.
Demonstrate awareness of strengths and areas for improvement; perform technical/procedural requirements as needed.
Qualifications Experience
2 or more years of hotel catering experience or similar industry
Proven track record of delivering quality service
Previous leadership experience preferred
Skills and Knowledge
Strong verbal and written English communication skills
Knowledge of hotel policies (including Westmont and brand procedures)
Knowledge of catering, food & beverage with banquet knowledge
Ability to manage people and variables in major event development and implementation
Computer literacy: MS Word, Excel, PowerPoint; Delphi or similar hotel system
Strong communication, problem-solving, customer and associate relations, and presentation skills
Strong organizational, closing, and persuasion skills; effective decision-making and influence
Physical Demands Frequent walking, standing, sitting, hearing, talking, and smiling. Lifting, pushing, and pulling objects up to ten pounds.
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room discounts
Employee food and beverage discounts
EEO Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
#J-18808-Ljbffr
Job Summary Solicit, book, plan and coordinate meetings and functions while maximizing banquet space to meet or exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue targets. Report all catering activities to the Director of Catering Sales or Director of Sales & Marketing. Support all corporate and hotel initiatives as needed.
Essential Information This description summarizes primary responsibilities and qualifications. The hotel operates 24 hours a day, 7 days a week, so shifts may vary in start times and weekly hours.
Responsibilities
Solicit, negotiate, and book new and repeat business through sales calls, telemarketing, mailings, networking, and related activities while maximizing banquet space to meet/exceed revenue goals.
Execute a territorial marketing strategy to maximize revenue and meet/exceed sales goals.
Plan, upsell, and detail meetings/functions with clients, including space requirements, times, equipment, menus, and decor. Complete contracts and related paperwork, coordinate with hotel departments, and resolve issues to ensure quality delivery and customer satisfaction.
Prepare status and period-end reports to keep management informed of activities.
Maintain up-to-date knowledge of corporate/hotel procedures, products, and competitive offerings to improve sales strategies and goal achievement.
Respond to incoming catering opportunities and proactively identify, qualify, and solicit new catering business to achieve revenue goals.
Close opportunities based on market conditions and hotel needs; understand competitors’ strengths and weaknesses and how to sell against them.
Use negotiating skills and creative selling to close business and negotiate contracts; develop relationships with internal and external stakeholders to support catering sales.
Ensure a high level of customer satisfaction; conduct site inspections; create proposals and contracts as required.
Possess excellent telephone sales skills and strong overall sales skills; understand contract management and food and beverage forecasting and attrition; maintain knowledge of food trends and menu planning.
Demonstrate operational knowledge relevant to catering sales and participate in professional organizations to maintain visibility.
Perform special projects and participate in task forces as required; may be assigned additional duties by the supervisor.
Guest Satisfaction
Ensure high levels of customer satisfaction and build long-term customer relationships to support future revenue growth.
Coordinate and communicate event details with internal/external customers; follow up post-event and assist during the event phase as needed.
Provide leadership in guest hospitality and ensure services meet or exceed expectations, creating loyalty and expanding market share.
Gather feedback, respond to guest concerns, and participate in corrective action plans as needed.
Leadership
Apply broad business knowledge with a balance of short- and long-term perspectives to guide the organization.
Hold self and others accountable, address conflicts, contribute to team results, and adapt to change.
Building Relationships
Foster a positive climate for work relationships and teamwork; treat people with dignity and respect; maintain ethics and integrity.
Listen to others and consider different viewpoints while pursuing goals.
Managing Work Execution
Ensure accountability, authority, and resources are available to manage work and drive results.
Adhere to standards and SOPs; use resources efficiently; maintain urgency and prioritization.
Overcome obstacles and follow through on inquiries and requests.
Organizational Learner
Actively pursue learning and self-development; share knowledge and best practices.
Demonstrate awareness of strengths and areas for improvement; perform technical/procedural requirements as needed.
Qualifications Experience
2 or more years of hotel catering experience or similar industry
Proven track record of delivering quality service
Previous leadership experience preferred
Skills and Knowledge
Strong verbal and written English communication skills
Knowledge of hotel policies (including Westmont and brand procedures)
Knowledge of catering, food & beverage with banquet knowledge
Ability to manage people and variables in major event development and implementation
Computer literacy: MS Word, Excel, PowerPoint; Delphi or similar hotel system
Strong communication, problem-solving, customer and associate relations, and presentation skills
Strong organizational, closing, and persuasion skills; effective decision-making and influence
Physical Demands Frequent walking, standing, sitting, hearing, talking, and smiling. Lifting, pushing, and pulling objects up to ten pounds.
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room discounts
Employee food and beverage discounts
EEO Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
#J-18808-Ljbffr