Overview
Why APi Group?
At APi Group, our enduring purpose is Building Great Leaders®. We grow our people and our business, invest in the safety and well-being of our teams and communities, and connect through meaningful relationships that fuel progress. With over 500 locations worldwide, we are a global leader in safety and specialty services, driven by entrepreneurial spirit and a commitment to excellence.
Job Title: Senior IT Product Owner - Quote to Contract and Inspections & Services
Location: New Brighton, MN - onsite
We are seeking a versatile and experienced professional to serve as an IT Product Owner for Quote-to-Contract and Inspections & Service Platforms (including but not limited to Microsoft CRM, Oracle CPQ, Oracle FSM, FormLink and other related platforms). This role combines platform ownership responsibilities with solution architecture oversight to ensure stability, scalability, and alignment between business objectives and technical solutions. The ideal candidate will bridge the gap between Business Process Owners, Sales and Operations Teams, and IT architecture while driving innovation and continuous improvement across end-to-end quote, contract, inspection & service value streams. The IT Product Owner serves as the critical escalation point for platform-wide issues, providing direction and leadership to ensure stable, scalable, and compliant solutions that deliver business value.
Key Responsibilities
IT Product Ownership for Quote to Contract and Inspections & Service Value Streams: Serve as the primary IT product owner for Quote to Contract and Inspection & Services platforms, partnering with Sales, Inspection & Service business leaders to translate business needs into a well-prioritized IT backlog of epics, features, and user stories.
Own the technology roadmap and backlog for Quote-to-Contract and Inspection & Services platforms ensuring stability and reliability of system while ensuring maximum value of the system performance.
Optimize the technical components of quote creation, pricing, contract management, inspection, and service execution processes.
Prioritize and manage incidents, enhancements, and service requests, ensuring alignment with organizational goals.
Coordinate with IT change and release management, as well as Sales, Inspection & Services stakeholders, on readiness reviews, testing approaches, deployment coordination, and communication planning; ensure technical changes are well-documented and low risk.
Execute and support required system integration testing for Quote-to-Contract and Inspection & Services platforms, ensuring changes across value streams and processes are validated effectively.
Provide hands-on support for high-priority issues and serve as an escalation point for critical incidents.
Guide internal teams and super users to improve process maturity and drive self-service adoption.
Solution Architecture & Design
Own and lead high-level technical design and system integration across Quote-to-Contract and Inspection & Services platforms and edge systems, partnering with Enterprise Architecture and cross-functional engineering teams to ensure alignment with enterprise standards and the future-state vision.
Evaluate, test and verify impacts of proposed changes, integrations, or enhancements to ensure long-term scalability and sustainability.
Partner with internal Product and Process Owners and vendors to design solutions that optimize business performance while appropriately managing technical risk, security, and supportability.
Define and maintain, in partnership with Enterprise Architecture and data/integration teams, the data models, integration strategies, and reporting solutions that ensure quality, security, and performance.
Collaboration & Governance
Provide leadership, coaching, and accountability for Technical Leads and System Engineers responsible for Quote-to-Contract and Inspection & Services platforms to drive platform stability, scalability, and team growth
Serve as Product Owner on the Architecture Review Board and Enterprise PMO Operational Boards, driving intake governance, strategic alignment, and timely approvals
Serve as IT SOX control owner for applicable controls across the Quote-to-Contract and Inspection & Services Technology stack, ensuring controls are designed, operating effectively, and audit-ready
Collaborate with software and service providers, internal stakeholders, Enterprise Architecture, and the Sales, Inspection & Services Process owners on upgrades, new implementations, and architectural changes.
Ensure solutions align with compliance, cybersecurity, and operational resilience standards.
Participate in Sales, Inspection & Services governance forums to understand priorities, and lead IT platform health assessments, including roadmap planning, monitoring, capacity, and technical risk reviews.
Document and communicate key decisions, design patterns, and operational dependencies.
Maintain accountability for understanding licensing models across the Quote-to-Contract and Inspection & Services tech stack, optimizing technical design for cost efficiency and compliance, and supporting required license renewals and audits.
Qualifications
7+ years of experience in enterprise platform management, solution architecture, or application ownership within Quote-to-Cash, Field Service, or Inspection Management domains.
Deep understanding of business processes across sales operations, contracting, inspection, and service delivery.
Proven ability to balance strategic architecture decisions with operational platform management.
Strong understanding of business process design and system optimization.
Hands-on experience designing and supporting integrations, reporting, and user access models.
Skilled in stakeholder engagement, prioritization, and cross-functional communication.
Skilled in developing strong relationships with software and service providers.
Familiarity with change management, incident response, and ITSM tools.
Tools & Technologies
Enterprise SaaS platforms - Oracle Cloud, Oracle Field Service Management, Oracle Subscription Management, Quote Management
Integration tools (e.g., Boomi, MuleSoft, OIC)
Reporting platforms (e.g., FDI, Power BI, OTBI, Tableau)
Identity and access management (e.g., Okta, Azure AD)
ITSM tools (e.g., ServiceNow)
Benefits And Compensation This role will be based out of our New Brighton office. The pay range is $127,000 - $191,000, depending on job-related knowledge, skills, and experience. This position is eligible for annual bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:
Comprehensive Insurance coverage, Medical, Dental, Vision, and more
Access to corporate fitness center
Wellness Program
401K with employer match
Discounted company stock (Employee Stock Purchase Plan)
Profit Sharing
Generous paid time off
Growth opportunities through company sponsored leadership development courses and trainings
EEO Statement APi Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
This position is not eligible for sponsorship.
All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.
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At APi Group, our enduring purpose is Building Great Leaders®. We grow our people and our business, invest in the safety and well-being of our teams and communities, and connect through meaningful relationships that fuel progress. With over 500 locations worldwide, we are a global leader in safety and specialty services, driven by entrepreneurial spirit and a commitment to excellence.
Job Title: Senior IT Product Owner - Quote to Contract and Inspections & Services
Location: New Brighton, MN - onsite
We are seeking a versatile and experienced professional to serve as an IT Product Owner for Quote-to-Contract and Inspections & Service Platforms (including but not limited to Microsoft CRM, Oracle CPQ, Oracle FSM, FormLink and other related platforms). This role combines platform ownership responsibilities with solution architecture oversight to ensure stability, scalability, and alignment between business objectives and technical solutions. The ideal candidate will bridge the gap between Business Process Owners, Sales and Operations Teams, and IT architecture while driving innovation and continuous improvement across end-to-end quote, contract, inspection & service value streams. The IT Product Owner serves as the critical escalation point for platform-wide issues, providing direction and leadership to ensure stable, scalable, and compliant solutions that deliver business value.
Key Responsibilities
IT Product Ownership for Quote to Contract and Inspections & Service Value Streams: Serve as the primary IT product owner for Quote to Contract and Inspection & Services platforms, partnering with Sales, Inspection & Service business leaders to translate business needs into a well-prioritized IT backlog of epics, features, and user stories.
Own the technology roadmap and backlog for Quote-to-Contract and Inspection & Services platforms ensuring stability and reliability of system while ensuring maximum value of the system performance.
Optimize the technical components of quote creation, pricing, contract management, inspection, and service execution processes.
Prioritize and manage incidents, enhancements, and service requests, ensuring alignment with organizational goals.
Coordinate with IT change and release management, as well as Sales, Inspection & Services stakeholders, on readiness reviews, testing approaches, deployment coordination, and communication planning; ensure technical changes are well-documented and low risk.
Execute and support required system integration testing for Quote-to-Contract and Inspection & Services platforms, ensuring changes across value streams and processes are validated effectively.
Provide hands-on support for high-priority issues and serve as an escalation point for critical incidents.
Guide internal teams and super users to improve process maturity and drive self-service adoption.
Solution Architecture & Design
Own and lead high-level technical design and system integration across Quote-to-Contract and Inspection & Services platforms and edge systems, partnering with Enterprise Architecture and cross-functional engineering teams to ensure alignment with enterprise standards and the future-state vision.
Evaluate, test and verify impacts of proposed changes, integrations, or enhancements to ensure long-term scalability and sustainability.
Partner with internal Product and Process Owners and vendors to design solutions that optimize business performance while appropriately managing technical risk, security, and supportability.
Define and maintain, in partnership with Enterprise Architecture and data/integration teams, the data models, integration strategies, and reporting solutions that ensure quality, security, and performance.
Collaboration & Governance
Provide leadership, coaching, and accountability for Technical Leads and System Engineers responsible for Quote-to-Contract and Inspection & Services platforms to drive platform stability, scalability, and team growth
Serve as Product Owner on the Architecture Review Board and Enterprise PMO Operational Boards, driving intake governance, strategic alignment, and timely approvals
Serve as IT SOX control owner for applicable controls across the Quote-to-Contract and Inspection & Services Technology stack, ensuring controls are designed, operating effectively, and audit-ready
Collaborate with software and service providers, internal stakeholders, Enterprise Architecture, and the Sales, Inspection & Services Process owners on upgrades, new implementations, and architectural changes.
Ensure solutions align with compliance, cybersecurity, and operational resilience standards.
Participate in Sales, Inspection & Services governance forums to understand priorities, and lead IT platform health assessments, including roadmap planning, monitoring, capacity, and technical risk reviews.
Document and communicate key decisions, design patterns, and operational dependencies.
Maintain accountability for understanding licensing models across the Quote-to-Contract and Inspection & Services tech stack, optimizing technical design for cost efficiency and compliance, and supporting required license renewals and audits.
Qualifications
7+ years of experience in enterprise platform management, solution architecture, or application ownership within Quote-to-Cash, Field Service, or Inspection Management domains.
Deep understanding of business processes across sales operations, contracting, inspection, and service delivery.
Proven ability to balance strategic architecture decisions with operational platform management.
Strong understanding of business process design and system optimization.
Hands-on experience designing and supporting integrations, reporting, and user access models.
Skilled in stakeholder engagement, prioritization, and cross-functional communication.
Skilled in developing strong relationships with software and service providers.
Familiarity with change management, incident response, and ITSM tools.
Tools & Technologies
Enterprise SaaS platforms - Oracle Cloud, Oracle Field Service Management, Oracle Subscription Management, Quote Management
Integration tools (e.g., Boomi, MuleSoft, OIC)
Reporting platforms (e.g., FDI, Power BI, OTBI, Tableau)
Identity and access management (e.g., Okta, Azure AD)
ITSM tools (e.g., ServiceNow)
Benefits And Compensation This role will be based out of our New Brighton office. The pay range is $127,000 - $191,000, depending on job-related knowledge, skills, and experience. This position is eligible for annual bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:
Comprehensive Insurance coverage, Medical, Dental, Vision, and more
Access to corporate fitness center
Wellness Program
401K with employer match
Discounted company stock (Employee Stock Purchase Plan)
Profit Sharing
Generous paid time off
Growth opportunities through company sponsored leadership development courses and trainings
EEO Statement APi Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
This position is not eligible for sponsorship.
All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.
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