divh2Strategic Account Manager/h2pAt Enterpret, were building the future of Customer Intelligence helping companies deeply understand their customers by transforming feedback, conversations, and qualitative data into actionable insights through AI. Our platform enables teams across product, marketing, and customer success to make faster, customer-led decisions that drive growth and retention./ppWere looking for a Strategic Account Manager to lead and grow relationships with our largest and most strategic customers. Reporting directly to the Global VP of Sales, this is a founding role youll define how we drive renewals, expansions, and long-term value across our enterprise customer base. This role can be remote or hybrid (New York City)./ppYoull thrive in ambiguity, build structure from the ground up, and collaborate across teams to define and execute a scalable, strategic account motion. As a key member of the go-to-market organization, youll partner closely with Customer Success, Account Executives, and Pre-Sales to ensure seamless handoffs, knowledge transfer, and aligned customer outcomes. Youll act as a trusted consultant to our customersdeeply understanding their business priorities and leveraging insights to challenge their thinking, uncover opportunities, and strengthen their partnership with Enterpret./ph3What Youll Do/h3ulliOwn and expand relationships with our largest enterprise accounts, driving renewal and growth./liliServe as the primary strategic point of contact for senior customer stakeholders./liliDevelop and execute account growth strategies in collaboration with Customer Success, Sales, and Product./liliLeverage a Challenger Sales Force Management approach to provoke new perspectives, uncover growth opportunities, and position our solutions as critical to customer success./liliCollaborate with internal teams to ensure a seamless customer experience from pre-sales through implementation and beyond./liliAnalyze account performance and usage data to identify trends, risks, and opportunities for expansion./liliRepresent the customer internally, providing actionable insights that influence roadmap and go-to-market strategy./liliHelp design and operationalize the renewal and expansion motion as we scale./li/ulpYoull know youre successful when:/pulliRenewal and expansion targets are met or exceeded/liliYouve established repeatable processes for account planning, renewal forecasting, and executive engagement./liliInternal teams (Sales, CS, Product) rely on your customer insights to inform roadmap and strategy./liliCustomers cite you as a trusted strategic advisor in ad-hoc or QBR feedback./li/ulh3Requirements:/h3ulliExperience: 710 years of demonstrated success in high-ambiguity, fast-paced environments, ideally within companies that have scaled rapidly from early-stage to growth-stage./liliSkills:/liulliProven ability to manage cross-functional initiatives with a strong bias for execution and measurable results./liliDeep experience in strategic selling, prospecting, and expanding into new buying centers within large enterprise accounts./liliDemonstrated success in building scalable renewal and expansion motions, including forecasting, playbook development, and process improvement./liliStrong understanding of AI technologies and the ability to translate technical capabilities into business value for customers./liliProficiency with modern sales and customer engagement tools and comfort working with data-driven account insights./liliAbility to analyze product usage trends to identify early signals of growth, expansion, or risk and take proactive action./liliExceptional communication, presentation, and relationship-building skills across technical and executive audiences./li/ul/ulpResearch shows that women and other underrepresented groups often dont apply for roles unless they meet every qualification. If youre excited about this role and think your experience aligns with most of what were looking for, wed love to hear from you. Exceptional candidates are always considered./ph3Benefits and Perks:/h3ulliAutonomy and Ownership: Influence and shape the future of an early-stage startup./liliCompetitive Compensation: Highly competitive salary and early-stage startup equity./liliHealth Coverage: Comprehensive medical, dental, and vision insurance./liliRetirement Plan: Comprehensive benefits package, including a 401(k)./liliTime Off: Generous vacation policy to help you recharge./liliParental Leave: Maternity and paternity leave to support your growing family./li/ul/div