Customer Service Representative 2
Wisconsin Staffing, Menomonee Falls, Wisconsin, United States, 53051
Customer Service Representative 2
Adecco is hiring immediately for a Customer Service Representative 2 with a local client in Menomonee Falls, WI! Apply now if you meet the qualifications listed below! Pay: $20.58/hr Shift/Hours: Hybrid Schedule Monday - Friday / 8:00 AM - 5:00 PM / 3 days in office / 2 days at home We are seeking a personable driven Senior Order Management Associate who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction. Responsibilities: Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy. Perform order validation and exception resolution such as pricing issues. Handle any order-related issues or customer complaints promptly and efficiently. Keep accurate records of all orders, including purchase orders and order confirmations. To work as part of a team and deliver high quality work by interacting with the customer and providing exceptional service. Order monitoring, credits/cancellations and purchase order revisions Manage customer service issues related to returns, exchanges and order modifications. Work closely with sales, logistics, and finance teams to ensure seamless order processing. Responsible for handling inbound customer calls/emails relating to orders, products, and services. Qualifications: High school diploma or equivalent 3+ years in order management, customer service or related field Familiarity with order processing systems and software, such as SAP, Oracle or CRM Basic knowledge of data analysis and reporting Patience, empathy, and professionalism Strong written and verbal communication skills Effective time management, prioritization, and problem-solving skills High degree of accuracy and attention to detail. Preferred Qualifications: Background in supply chain, retail or manufacturing field a plus Basic knowledge of Microsoft Office Suite Pay Details: $20.58 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
Adecco is hiring immediately for a Customer Service Representative 2 with a local client in Menomonee Falls, WI! Apply now if you meet the qualifications listed below! Pay: $20.58/hr Shift/Hours: Hybrid Schedule Monday - Friday / 8:00 AM - 5:00 PM / 3 days in office / 2 days at home We are seeking a personable driven Senior Order Management Associate who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction. Responsibilities: Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy. Perform order validation and exception resolution such as pricing issues. Handle any order-related issues or customer complaints promptly and efficiently. Keep accurate records of all orders, including purchase orders and order confirmations. To work as part of a team and deliver high quality work by interacting with the customer and providing exceptional service. Order monitoring, credits/cancellations and purchase order revisions Manage customer service issues related to returns, exchanges and order modifications. Work closely with sales, logistics, and finance teams to ensure seamless order processing. Responsible for handling inbound customer calls/emails relating to orders, products, and services. Qualifications: High school diploma or equivalent 3+ years in order management, customer service or related field Familiarity with order processing systems and software, such as SAP, Oracle or CRM Basic knowledge of data analysis and reporting Patience, empathy, and professionalism Strong written and verbal communication skills Effective time management, prioritization, and problem-solving skills High degree of accuracy and attention to detail. Preferred Qualifications: Background in supply chain, retail or manufacturing field a plus Basic knowledge of Microsoft Office Suite Pay Details: $20.58 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply