Customer Service Representative
Wisconsin Staffing, Menomonee Falls, Wisconsin, United States, 53051
Order Management Specialist
The Order Management Specialist is responsible for accurately entering, validating, and managing customer orders while delivering exceptional customer service. This role requires strong attention to detail, effective communication, and the ability to resolve issues efficiently. Key Responsibilities: Accurately enter customer orders and verify all details for completeness and accuracy. Validate orders, resolve exceptions, and address pricing discrepancies. Handle order-related inquiries, complaints, and service issues promptly. Maintain accurate records of orders, purchase orders, and confirmations. Monitor open orders and process credits, cancellations, and purchase order revisions. Manage customer requests related to returns, exchanges, and order modifications. Collaborate closely with sales, logistics, and finance to ensure smooth order processing. Respond to inbound customer calls and emails regarding orders, products, and services. Required Qualifications: High school diploma or equivalent 2+ years of experience in order management, customer service, or a related field Familiarity with ERP and order processing systems (e.g., SAP, Oracle, CRM platforms) Strong written and verbal communication skills Patience, empathy, and a professional demeanor Strong problem-solving abilities High accuracy and attention to detail Preferred Qualifications: Basic proficiency in Microsoft Office Suite Experience in supply chain, retail, or manufacturing environments Key Skills: Customer service Order entry ERP/CRM systems Data entry Microsoft Office Call center or customer support experience Job Type & Location: This is a Contract to Hire position based out of Menomonee Falls, WI. Pay and Benefits: The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Menomonee Falls, WI. Application Deadline: This position is anticipated to close on Feb 11, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Order Management Specialist is responsible for accurately entering, validating, and managing customer orders while delivering exceptional customer service. This role requires strong attention to detail, effective communication, and the ability to resolve issues efficiently. Key Responsibilities: Accurately enter customer orders and verify all details for completeness and accuracy. Validate orders, resolve exceptions, and address pricing discrepancies. Handle order-related inquiries, complaints, and service issues promptly. Maintain accurate records of orders, purchase orders, and confirmations. Monitor open orders and process credits, cancellations, and purchase order revisions. Manage customer requests related to returns, exchanges, and order modifications. Collaborate closely with sales, logistics, and finance to ensure smooth order processing. Respond to inbound customer calls and emails regarding orders, products, and services. Required Qualifications: High school diploma or equivalent 2+ years of experience in order management, customer service, or a related field Familiarity with ERP and order processing systems (e.g., SAP, Oracle, CRM platforms) Strong written and verbal communication skills Patience, empathy, and a professional demeanor Strong problem-solving abilities High accuracy and attention to detail Preferred Qualifications: Basic proficiency in Microsoft Office Suite Experience in supply chain, retail, or manufacturing environments Key Skills: Customer service Order entry ERP/CRM systems Data entry Microsoft Office Call center or customer support experience Job Type & Location: This is a Contract to Hire position based out of Menomonee Falls, WI. Pay and Benefits: The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Menomonee Falls, WI. Application Deadline: This position is anticipated to close on Feb 11, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.