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Customer Service Representative

Adecco, Lowell, Michigan, United States, 49331

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Adecco is currently assisting one of its clients in their search for an

Order Management Associate in Lowell, MI!

Pay rate: $20.58/hr

Temp - 10 months with potential of extension

For instant consideration for this role, click on Apply Now and upload resume!

Our ideal candidate for this

Order Management Associate

must have/must be able to:

Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy

Perform order validation and exception resolution such as pricing issues

Handle any order-related issues or customer complaints promptly and efficiently

Keep accurate records of all orders, including purchase orders and order confirmations

To work as part of a team and deliver quality results by interacting with the customer and providing exceptional service

Order monitoring, credits/cancellations and purchase order revisions

Follow established policies & procedures as laid out in SOPs and other relevant process documents

Work closely with sales, logistics, and finance teams to ensure seamless order processing

Responsible for handling inbound customer calls/emails relating to orders, products, and services

Education/Certification Requirements:

High School Diploma or GED

Experience requirements for this Order Management Associate:

2+ years’ experience in order management, customer service, or related field required

Familiarity with order processing systems and software such as SAP, Oracle, or CRM

Ability to demonstrate empathy, patience, and professionalism

Strong communication and problem-solving skills

Supply chain, retail or manufacturing field background a plus

MS Office Suite knowledge

As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in an

Order Management Associate in Lowell, MI APPLY NOW

for instant consideration!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

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