divh2Customer Service Representative/h2pKelly Services is hiring a Customer Service Representative to work with the State of Arizona at Phoenix, AZ 85007. This is a temporary contract role offering hands-on office experience in a professional government setting./ppWhy Apply? Gain experience providing customer service, legal support, and office administration in a structured environment while supporting the Office of Inspector General./ppPay: $17/hour Schedule: Full-time, 7:00 AM
5:00 PM, 40 hrs/week Contract Duration: (~5 months)/ppKey Responsibilities:/pulliAnswer main phone lines, screen calls, and greet visitors; route inquiries accurately./liliRegister hearing participants with names, contact information, and scheduled times./liliEscalate complex case inquiries to paralegals, supervisors, or Administrative Law Judges./liliCommunicate case/hearing status internally and externally./liliPerform research in multiple databases to provide case information./liliUpdate case management system with notes and documentation from calls and interactions./liliPerform general office tasks such as processing mail, faxes, word processing decisions, and copying electronic records or recordings./li/ulpRequired Skills
Qualifications:/pulliHigh School Diploma or GED./lili2+ years of customer service experience./liliAccurate typing and proficiency with computers./liliCustomer service experience in office, legal, or phone/in-person environments preferred./liliProficiency in Microsoft Office programs./liliKnowledge of professional conduct, ethics, and confidentiality practices./liliStrong verbal and written communication skills./liliAbility to operate office equipment (PC, scanner, fax, etc.)./liliAbility to perform repetitive, detailed work with high accuracy./liliAbility to handle diverse or upset customers with tact and diplomacy./liliAbility to sit for extended periods and manage multiple programs simultaneously./liliAbility to research case data using tracking systems./li/ulpApply with Kelly Services as a Customer Service Representative and gain valuable government office experience. 10113682/p/div
5:00 PM, 40 hrs/week Contract Duration: (~5 months)/ppKey Responsibilities:/pulliAnswer main phone lines, screen calls, and greet visitors; route inquiries accurately./liliRegister hearing participants with names, contact information, and scheduled times./liliEscalate complex case inquiries to paralegals, supervisors, or Administrative Law Judges./liliCommunicate case/hearing status internally and externally./liliPerform research in multiple databases to provide case information./liliUpdate case management system with notes and documentation from calls and interactions./liliPerform general office tasks such as processing mail, faxes, word processing decisions, and copying electronic records or recordings./li/ulpRequired Skills
Qualifications:/pulliHigh School Diploma or GED./lili2+ years of customer service experience./liliAccurate typing and proficiency with computers./liliCustomer service experience in office, legal, or phone/in-person environments preferred./liliProficiency in Microsoft Office programs./liliKnowledge of professional conduct, ethics, and confidentiality practices./liliStrong verbal and written communication skills./liliAbility to operate office equipment (PC, scanner, fax, etc.)./liliAbility to perform repetitive, detailed work with high accuracy./liliAbility to handle diverse or upset customers with tact and diplomacy./liliAbility to sit for extended periods and manage multiple programs simultaneously./liliAbility to research case data using tracking systems./li/ulpApply with Kelly Services as a Customer Service Representative and gain valuable government office experience. 10113682/p/div