Customer Service / Account Management
TopBuild Corp, Spokane, Washington, United States, 99254
Customer Service / Account Management page is loaded## Customer Service / Account Managementlocations:
Spokane Valley, WAtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
R-121347**About Your Future with Distribution International***“Great Place to Work”***Job Description**## ***NOTE:
This is an onsite branch position working Monday through Friday.
The branch operational schedule is 7:00AM to 3:30PM.
Some flexibility is required with the working schedule and greatly appreciated by the business.
The compensation range for this position is $23.00 to $28.00 per hour.
Any other compensation range advertised in this job posting depicts that of a national average and is not specific to this position.***## ## **Your Responsibilities**## As a Customer Service Representative, you will provide exemplary customer service for all internal and external customers by utilizing in-depth knowledge of our products, programs, and team members within the organization. The role of a CSR is based in a distribution branch setting and provides a wide scope of work in the areas of customer service, inside & outside sales, general warehouse operations and administrative support. This key role provides individuals with the opportunity to learn and grow with the organization, and the ideal candidate will have a working background in industrial insulation, building materials, and/or the plumbing/HVAC industry.## * ## · Interact with customers to establish ongoing value-added relationships (over the phone, via email/fax or walk in).* ## · Receive and process sales calls, quote requests, and product orders through delivery.* ## · Take ownership of customer relationships and upsell products.* ## · Quote, follow-up, and track lost sales reports, and expedite all customer inquiries and orders.* ## · Coordinate with outside sales, purchasing, billing, management, and warehouse on any customer issue or orders.* ## · Maintain knowledge of physical inventory, availability, and pricing.* ## · Coordinate delivery to customers by arranging trucking routes to meet customer expectations.* ## · Manage negotiations of customer quotes and proposals.* ## · Contact customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts then reports collection status to Accounts Receivable group and management.* ## · Occasionally attend client sites with sales representatives.* ## · Support customers with company return goods policy.* ## · Arrange direct and/or hot shot deliveries to correct customer problems.* ## · Process credit card transactions.* ## · Assist in physical inventory with other branch personnel.* ## · Help with some warehouse duties such as operation of forklift, picking, and packaging orders.* ## · Participate in special projects as requested by management.* ## · Any other duty, task, or responsibilities as assigned.**Compensation Range**$20.00 - $40.00*The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.*TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you!TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.TopBuild Corp (NYSE:BLD) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) If you believe that you have experienced discrimination contact OFCCP 1.800.397.6251 | TTY 1.877.889.5627 |Thank you for your interest in TopBuild. We encourage you to explore job opportunities at TopBuild and to review openings that are listed on our website. We also encourage you to be wary of internet, email and telephone scams in which impersonators may try to take advantage of job seekers by pretending to represent prominent companies, including TopBuild. Intended victims may be invited to participate in bogus interviews, asked to fill out fabricated employment applications and, on occasion, have even been issued fake offer letters, all with the ultimate goal of trying to entice victims to pay money or divulge sensitive personal information.
Note: We only review applications submitted directly through our online application via our official company pages or official Indeed and LinkedIn accounts. During the application process, we will communicate with you via emails ending only in @topbuild.com or @truteam.com or @service-partners.com or @distributionintl.com or americannationalinsulation.com.
**These are some examples of common tactics used in fake recruiting schemes include:**
• Communications that are unsolicited or unexpected or are from an individual or website with which you are unfamiliar or whose domain name is inconsistent with that used by the actual business.
• Correspondence from free e-mail accounts, like Yahoo, Hotmail or Gmail. A TopBuild employee will not solicit candidates through a non-TopBuild email address or phone number. In addition, TopBuild does not currently utilize video chat rooms (e.g., Google Hangouts) to conduct interviews.
• Communications that do not include information about a specific job opening (or the job description is vague) and/or extend a job offer without an interview.
• Job opportunities that come from people you do not know and appear "too good to be true”.
• Communications where the recruiter claims to have seen your resume on a site with which you are not familiar.
• Communications at the application phase requesting your social security number, date of birth, bank account information, or other sensitive personal information.
• Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). TopBuild will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by TopBuild will be from official corporate accounts bearing the TopBuild name. Don’t trust checks from any other source. #J-18808-Ljbffr
Spokane Valley, WAtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
R-121347**About Your Future with Distribution International***“Great Place to Work”***Job Description**## ***NOTE:
This is an onsite branch position working Monday through Friday.
The branch operational schedule is 7:00AM to 3:30PM.
Some flexibility is required with the working schedule and greatly appreciated by the business.
The compensation range for this position is $23.00 to $28.00 per hour.
Any other compensation range advertised in this job posting depicts that of a national average and is not specific to this position.***## ## **Your Responsibilities**## As a Customer Service Representative, you will provide exemplary customer service for all internal and external customers by utilizing in-depth knowledge of our products, programs, and team members within the organization. The role of a CSR is based in a distribution branch setting and provides a wide scope of work in the areas of customer service, inside & outside sales, general warehouse operations and administrative support. This key role provides individuals with the opportunity to learn and grow with the organization, and the ideal candidate will have a working background in industrial insulation, building materials, and/or the plumbing/HVAC industry.## * ## · Interact with customers to establish ongoing value-added relationships (over the phone, via email/fax or walk in).* ## · Receive and process sales calls, quote requests, and product orders through delivery.* ## · Take ownership of customer relationships and upsell products.* ## · Quote, follow-up, and track lost sales reports, and expedite all customer inquiries and orders.* ## · Coordinate with outside sales, purchasing, billing, management, and warehouse on any customer issue or orders.* ## · Maintain knowledge of physical inventory, availability, and pricing.* ## · Coordinate delivery to customers by arranging trucking routes to meet customer expectations.* ## · Manage negotiations of customer quotes and proposals.* ## · Contact customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts then reports collection status to Accounts Receivable group and management.* ## · Occasionally attend client sites with sales representatives.* ## · Support customers with company return goods policy.* ## · Arrange direct and/or hot shot deliveries to correct customer problems.* ## · Process credit card transactions.* ## · Assist in physical inventory with other branch personnel.* ## · Help with some warehouse duties such as operation of forklift, picking, and packaging orders.* ## · Participate in special projects as requested by management.* ## · Any other duty, task, or responsibilities as assigned.**Compensation Range**$20.00 - $40.00*The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.*TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you!TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.TopBuild Corp (NYSE:BLD) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) If you believe that you have experienced discrimination contact OFCCP 1.800.397.6251 | TTY 1.877.889.5627 |Thank you for your interest in TopBuild. We encourage you to explore job opportunities at TopBuild and to review openings that are listed on our website. We also encourage you to be wary of internet, email and telephone scams in which impersonators may try to take advantage of job seekers by pretending to represent prominent companies, including TopBuild. Intended victims may be invited to participate in bogus interviews, asked to fill out fabricated employment applications and, on occasion, have even been issued fake offer letters, all with the ultimate goal of trying to entice victims to pay money or divulge sensitive personal information.
Note: We only review applications submitted directly through our online application via our official company pages or official Indeed and LinkedIn accounts. During the application process, we will communicate with you via emails ending only in @topbuild.com or @truteam.com or @service-partners.com or @distributionintl.com or americannationalinsulation.com.
**These are some examples of common tactics used in fake recruiting schemes include:**
• Communications that are unsolicited or unexpected or are from an individual or website with which you are unfamiliar or whose domain name is inconsistent with that used by the actual business.
• Correspondence from free e-mail accounts, like Yahoo, Hotmail or Gmail. A TopBuild employee will not solicit candidates through a non-TopBuild email address or phone number. In addition, TopBuild does not currently utilize video chat rooms (e.g., Google Hangouts) to conduct interviews.
• Communications that do not include information about a specific job opening (or the job description is vague) and/or extend a job offer without an interview.
• Job opportunities that come from people you do not know and appear "too good to be true”.
• Communications where the recruiter claims to have seen your resume on a site with which you are not familiar.
• Communications at the application phase requesting your social security number, date of birth, bank account information, or other sensitive personal information.
• Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). TopBuild will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by TopBuild will be from official corporate accounts bearing the TopBuild name. Don’t trust checks from any other source. #J-18808-Ljbffr