Assistant Director - Service Excellence
Ernst & Young Advisory Services Sdn Bhd, Indiana, Pennsylvania, us, 15705
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Role title Job Summary Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects.
Job Title - Manager / Assistant Director Accountabilities
Lead & mentor continuous improvement projects (GDS & global) as per Lean Six Sigma methodology
Monitor & communicate the efficiency savings accrued from continuous improvement initiatives
Conduct process improvement workshops with Service Delivery to identify & scope improvement initiatives
Conduct trainings/awareness sessions on quality tools (Lean Six Sigma) as and when required
Engage with Transitions team on identifying & scoping of process solutions
Co-partner on driving Quality Culture building initiatives contests/Quality week etc.
Co-partner on execution of global projects specific to SE function. Manage business stakeholders across different levels and build strong relationship
Manage multiple projects and initiatives independenty
As a team member, assists in providing smooth delivery of internal project/program outcomes/weekly/monthly updates in excel/ppt.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Track project performance, specifically to analyze the successful completion of short and long-term goals
Creates value to clients independently – Expertise in building visualization on Power BI dashboards for internal teams to provide them various cuts.
Working experience on DAX functions in Power BI
Deploys consulting best practice, knowledge and techniques when undertaking work
Performs rapid assessment of current landscape for clients and is able to provide data insights and reporting/MIS around hypothesis and solutions
Required experience
Experience (overall work experience of over 9 years). Experienced professional in executing process improvement initiatives and mentoring of projects
Experienced professional with work experience in transformations/re-engineering.
Well-versed in knowledge of Lean Six Sigma quality tools & transition methodology
Technical skills requirements - Proficient in MS Word & MS Power platform
Additional skills requirements- Any project management certifications like PMP etc.
Ability to work with minimal supervision
Evidence of influencing and change management skills
Working experience in MIS, data crunching/data analysis, reporting and Microsoft Powerpoint.
Working experience on Power BI and VBA projects.
Excel: Good knowledge of Lookup, Logical, Text and Date/Time functions, Pivot table etc.
Power BI -Good knowledge of various charts, filters, slicers, DAX functions, restrict access
Excellent written and verbal communication skills
Strong in data analysis and visualization and getting concurrence from stakeholders on actions (for assigned processes)
strong orientation to statistical analysis, good team player, willingness to work in strict timelines and drive to learn and acquire new skills.
Work with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity
Six Sigma GB/BB
Experience in data mining and exploratory data analysis
Other skills (Good to have)
Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.
Understanding of Alteryx and Python/Machine learning
Experience in GUI creation for automation using ML and NLP techniques resulting annual hours savings across teams.
Self-starter who can work independently, proactive, displays initiative and is a problem solver
Skills on Sharepoint/Microsoft Flows
Good Facilitator scheduling sessions and meetings
Exposure in driving Quality Culture with in the organization
Education B.Tech/Bcom/Mcom/ MBA/ICWA
EY | Building a better working world #J-18808-Ljbffr
Role title Job Summary Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects.
Job Title - Manager / Assistant Director Accountabilities
Lead & mentor continuous improvement projects (GDS & global) as per Lean Six Sigma methodology
Monitor & communicate the efficiency savings accrued from continuous improvement initiatives
Conduct process improvement workshops with Service Delivery to identify & scope improvement initiatives
Conduct trainings/awareness sessions on quality tools (Lean Six Sigma) as and when required
Engage with Transitions team on identifying & scoping of process solutions
Co-partner on driving Quality Culture building initiatives contests/Quality week etc.
Co-partner on execution of global projects specific to SE function. Manage business stakeholders across different levels and build strong relationship
Manage multiple projects and initiatives independenty
As a team member, assists in providing smooth delivery of internal project/program outcomes/weekly/monthly updates in excel/ppt.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Track project performance, specifically to analyze the successful completion of short and long-term goals
Creates value to clients independently – Expertise in building visualization on Power BI dashboards for internal teams to provide them various cuts.
Working experience on DAX functions in Power BI
Deploys consulting best practice, knowledge and techniques when undertaking work
Performs rapid assessment of current landscape for clients and is able to provide data insights and reporting/MIS around hypothesis and solutions
Required experience
Experience (overall work experience of over 9 years). Experienced professional in executing process improvement initiatives and mentoring of projects
Experienced professional with work experience in transformations/re-engineering.
Well-versed in knowledge of Lean Six Sigma quality tools & transition methodology
Technical skills requirements - Proficient in MS Word & MS Power platform
Additional skills requirements- Any project management certifications like PMP etc.
Ability to work with minimal supervision
Evidence of influencing and change management skills
Working experience in MIS, data crunching/data analysis, reporting and Microsoft Powerpoint.
Working experience on Power BI and VBA projects.
Excel: Good knowledge of Lookup, Logical, Text and Date/Time functions, Pivot table etc.
Power BI -Good knowledge of various charts, filters, slicers, DAX functions, restrict access
Excellent written and verbal communication skills
Strong in data analysis and visualization and getting concurrence from stakeholders on actions (for assigned processes)
strong orientation to statistical analysis, good team player, willingness to work in strict timelines and drive to learn and acquire new skills.
Work with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity
Six Sigma GB/BB
Experience in data mining and exploratory data analysis
Other skills (Good to have)
Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.
Understanding of Alteryx and Python/Machine learning
Experience in GUI creation for automation using ML and NLP techniques resulting annual hours savings across teams.
Self-starter who can work independently, proactive, displays initiative and is a problem solver
Skills on Sharepoint/Microsoft Flows
Good Facilitator scheduling sessions and meetings
Exposure in driving Quality Culture with in the organization
Education B.Tech/Bcom/Mcom/ MBA/ICWA
EY | Building a better working world #J-18808-Ljbffr