Customer Service Representative (Must be in Orlando)
Insight Global, Orlando, Florida, us, 32885
Responsibilities
Serve as the first point of contact for patients, medical professionals, and family members.
Assess the reason for each call, determine urgency, and route it to the right team.
Provide clear information about Patient Solutions programs and enroll new customers.
Document all interactions in the patient database and follow up as needed by contacting physician offices, pharmacies, or other partners to ensure patient needs are met.
Enter data from incoming documents.
Identify and record any potential adverse events.
Support special projects and perform additional duties as assigned.
Must Haves
High school diploma or GED required; some college preferred.
1–3 months of relevant experience or training - 2+ years in customer service or a call center preferred
Ability to assist with adhoc projects and cross train within the call center.
Medical insurance knowledge is a plus
Clear written and verbal communication skills
#J-18808-Ljbffr
Serve as the first point of contact for patients, medical professionals, and family members.
Assess the reason for each call, determine urgency, and route it to the right team.
Provide clear information about Patient Solutions programs and enroll new customers.
Document all interactions in the patient database and follow up as needed by contacting physician offices, pharmacies, or other partners to ensure patient needs are met.
Enter data from incoming documents.
Identify and record any potential adverse events.
Support special projects and perform additional duties as assigned.
Must Haves
High school diploma or GED required; some college preferred.
1–3 months of relevant experience or training - 2+ years in customer service or a call center preferred
Ability to assist with adhoc projects and cross train within the call center.
Medical insurance knowledge is a plus
Clear written and verbal communication skills
#J-18808-Ljbffr