This position is a 2-month contract assignment. The first 2 weeks will be onsite in Orlando, FL for training and then fully remote.
Day-to-Day Responsibilities
Serve as the first point of contact for patients, medical professionals, and family members.
Assess the reason for each call, determine urgency, and route it to the right team.
Provide clear information about Patient Solutions programs and enroll new customers.
Document all interactions in the patient database and follow up as needed by contacting physician offices, pharmacies, or other partners to ensure patient needs are met.
Enter data from incoming documents.
Identify and record any potential adverse events.
Support special projects and perform additional duties as assigned.
Must Haves
High school diploma or GED required; some college preferred.
Experience in a call center or customer service environment.
Clear written and verbal communication skills.
Reliable transportation & valid drivers license.
Pharma, medical insurance, or healthcare experience in a customer service related role.
High speed internet required for remote work.
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Day-to-Day Responsibilities
Serve as the first point of contact for patients, medical professionals, and family members.
Assess the reason for each call, determine urgency, and route it to the right team.
Provide clear information about Patient Solutions programs and enroll new customers.
Document all interactions in the patient database and follow up as needed by contacting physician offices, pharmacies, or other partners to ensure patient needs are met.
Enter data from incoming documents.
Identify and record any potential adverse events.
Support special projects and perform additional duties as assigned.
Must Haves
High school diploma or GED required; some college preferred.
Experience in a call center or customer service environment.
Clear written and verbal communication skills.
Reliable transportation & valid drivers license.
Pharma, medical insurance, or healthcare experience in a customer service related role.
High speed internet required for remote work.
#J-18808-Ljbffr