Customer Service Representative (Bilingual)
Community Choice Financial Family of Brands, Suisun City, California, United States, 94585
Overview
Customer Service Representative
– Check Into Cash, Suisun City, CA As a Customer Service Representative (CSR), you help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a fast-paced environment by building connections with our diverse customer base and processing transactions (e.g., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry-level position, so you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on!
Your Opportunity Customer Service Representative
– Check Into Cash, Suisun City, CA
As a CSR, you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. You’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Compensation & Benefits Compensation
The hourly wage for the position is $20.00 per hour. The hourly rate is one element of our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system with e-learning modules for professional and personal development.
Cross-brand training enabling opportunities across eleven brands nationwide.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options (telemedicine and spend accounts available).
401(k) and Roth 401(k) with company match.
Company-sponsored Life and AD&D Insurance.
Voluntary benefits including dental, vision, disability, and more.
Employee Assistance Program with mental health resources and life coaching.
Discount Marketplace with exclusive retailer discounts.
Paid time off (12 days in the first year) and a relaxed business casual dress code.
Note: Benefits are subject to plan documents and may change.
What You’ll Do - Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Offer personalized financial services that fit customers’ needs.
Enter and maintain customer information with precision in a POS system.
Build new business through daily call campaigns.
Assist in account management and collections by accepting payments and managing appointments.
Participate in duties outside the office when applicable (e.g., on-site vehicle appraisals, store errands, external marketing) and engage in in-store/community events.
Maintain store appearance and cleanliness to enhance customer experience.
Follow security protocols and opening/closing procedures, including vault and cash drawer management as needed.
Adhere to company policies, procedures, and all applicable laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week).
Store hours and minimum hours may change by brand at the company’s discretion. Speak with your recruiter about up-to-date requirements.
What We’re Looking For – Qualifications And Skills
High school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor.
Meticulous attention to detail and data entry accuracy.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Background check required; results considered in accordance with applicable law.
Ability to meet the physical demands of the position (standing up to 90%, ability to lift up to 25 pounds, etc.).
Nice To Haves - Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing.
Cash handling and vault management experience.
Bilingual (English/Spanish) may be required for certain locations.
Valid driver’s license, auto insurance, and personal vehicle (mileage reimbursed).
Workplace Awards & Recognition Military Friendly Employer and Military Friendly Spouse Employer (four consecutive years); HLPA Top Employer for Hispanic and Latinos (2023, 2024, 2025); America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S. with over 10 brands in more than 1,500 stores serving 24 states and online offerings in 20 states. We are committed to helping people access short-term financial services when they need them most. Learn more at https://www.ccffamilyofbrands.com/explore-careers
Important: The information herein is not all-inclusive and roles may change. The Community Choice Financial® Family of Brands is an equal-opportunity employer and will never ask for banking or payment information during interviews. In-store positions are in person only.
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Customer Service Representative
– Check Into Cash, Suisun City, CA As a Customer Service Representative (CSR), you help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a fast-paced environment by building connections with our diverse customer base and processing transactions (e.g., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry-level position, so you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on!
Your Opportunity Customer Service Representative
– Check Into Cash, Suisun City, CA
As a CSR, you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. You’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Compensation & Benefits Compensation
The hourly wage for the position is $20.00 per hour. The hourly rate is one element of our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system with e-learning modules for professional and personal development.
Cross-brand training enabling opportunities across eleven brands nationwide.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options (telemedicine and spend accounts available).
401(k) and Roth 401(k) with company match.
Company-sponsored Life and AD&D Insurance.
Voluntary benefits including dental, vision, disability, and more.
Employee Assistance Program with mental health resources and life coaching.
Discount Marketplace with exclusive retailer discounts.
Paid time off (12 days in the first year) and a relaxed business casual dress code.
Note: Benefits are subject to plan documents and may change.
What You’ll Do - Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Offer personalized financial services that fit customers’ needs.
Enter and maintain customer information with precision in a POS system.
Build new business through daily call campaigns.
Assist in account management and collections by accepting payments and managing appointments.
Participate in duties outside the office when applicable (e.g., on-site vehicle appraisals, store errands, external marketing) and engage in in-store/community events.
Maintain store appearance and cleanliness to enhance customer experience.
Follow security protocols and opening/closing procedures, including vault and cash drawer management as needed.
Adhere to company policies, procedures, and all applicable laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week).
Store hours and minimum hours may change by brand at the company’s discretion. Speak with your recruiter about up-to-date requirements.
What We’re Looking For – Qualifications And Skills
High school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor.
Meticulous attention to detail and data entry accuracy.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Background check required; results considered in accordance with applicable law.
Ability to meet the physical demands of the position (standing up to 90%, ability to lift up to 25 pounds, etc.).
Nice To Haves - Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing.
Cash handling and vault management experience.
Bilingual (English/Spanish) may be required for certain locations.
Valid driver’s license, auto insurance, and personal vehicle (mileage reimbursed).
Workplace Awards & Recognition Military Friendly Employer and Military Friendly Spouse Employer (four consecutive years); HLPA Top Employer for Hispanic and Latinos (2023, 2024, 2025); America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S. with over 10 brands in more than 1,500 stores serving 24 states and online offerings in 20 states. We are committed to helping people access short-term financial services when they need them most. Learn more at https://www.ccffamilyofbrands.com/explore-careers
Important: The information herein is not all-inclusive and roles may change. The Community Choice Financial® Family of Brands is an equal-opportunity employer and will never ask for banking or payment information during interviews. In-store positions are in person only.
#J-18808-Ljbffr