Position Summary
We are hiring an
Customer Success Manager/Customer Impact Lead
to lead U.S. enterprise customers through successful implementation and transformation with Reejig. You will own the customer journey post-sale, from kickoff to adoption and ongoing expansion. You will drive execution using our structured playbooks and act as a trusted advisor to executives and delivery teams alike. This role is perfect for someone with a background in customer success, implementation, professional services, project management, or HR transformation who thrives in high-growth environments and wants to lead major enterprise change initiatives. Responsibilities:
Customer Onboarding & Execution
Lead customer kickoff and implementation of the Reejig Work Operating System Guide customers through structured transformation playbooks and phased roadmaps Ensure rapid time-to-value with strong project planning, milestone tracking, and issue resolution Strategic Enablement & Advisory
Operate as a visible subject matter expert for the customer at both executive and user levels Deliver stakeholder briefings, hands-on training, and change management support Translate transformation goals into actionable plans using Reejig’s platform Customer Outcomes & Expansion
Track customer outcomes and drive progression across agreed milestones Identify upsell and cross-sell opportunities based on value delivery Collaborate closely with Sales to expand footprint and deepen partnerships Cross-functional Collaboration
Act as the voice of the customer across Reejig teams including Product, Sales, and Delivery Operate fluidly in a workforce model made up of full-time employees, flex teams, and AI-powered digital workers What You\'ll Bring
Required: 5+ years’ experience in customer success, implementation, professional services, project management, or HR transformation Demonstrated success managing enterprise customer relationships and complex delivery projects Proven ability to engage and influence C-level and operational stakeholders Outstanding communication, facilitation, and problem-solving skills Able to work in a high-growth, fast-paced environment with multiple customers simultaneously Strong project management skills and comfort with structured delivery playbooks Preferred: Experience in workforce or HR technology, transformation, or enterprise SaaS Background in driving organizational change or implementing systems across large-scale teams Familiarity with AI-driven platforms and digital enablement Success in This Role Means:
U.S. customers are onboarded and successfully transformed using Reejig’s Work Operating System Executive sponsors see Reejig as critical infrastructure for how they design and manage work Measurable outcomes are delivered in every phase, leading to account expansion and retention Internal teams experience you as a high-velocity operator who delivers with clarity and accountability Why This Matters
Reejig is at a point of real inflection. We are building a company that will reshape how organisations operate in the AI era. The people who join now are not stepping into a role, they are stepping into a chance to build something with scale and long term impact. If you want work that changes your career and creates meaningful equity upside, this is the moment.
#J-18808-Ljbffr
We are hiring an
Customer Success Manager/Customer Impact Lead
to lead U.S. enterprise customers through successful implementation and transformation with Reejig. You will own the customer journey post-sale, from kickoff to adoption and ongoing expansion. You will drive execution using our structured playbooks and act as a trusted advisor to executives and delivery teams alike. This role is perfect for someone with a background in customer success, implementation, professional services, project management, or HR transformation who thrives in high-growth environments and wants to lead major enterprise change initiatives. Responsibilities:
Customer Onboarding & Execution
Lead customer kickoff and implementation of the Reejig Work Operating System Guide customers through structured transformation playbooks and phased roadmaps Ensure rapid time-to-value with strong project planning, milestone tracking, and issue resolution Strategic Enablement & Advisory
Operate as a visible subject matter expert for the customer at both executive and user levels Deliver stakeholder briefings, hands-on training, and change management support Translate transformation goals into actionable plans using Reejig’s platform Customer Outcomes & Expansion
Track customer outcomes and drive progression across agreed milestones Identify upsell and cross-sell opportunities based on value delivery Collaborate closely with Sales to expand footprint and deepen partnerships Cross-functional Collaboration
Act as the voice of the customer across Reejig teams including Product, Sales, and Delivery Operate fluidly in a workforce model made up of full-time employees, flex teams, and AI-powered digital workers What You\'ll Bring
Required: 5+ years’ experience in customer success, implementation, professional services, project management, or HR transformation Demonstrated success managing enterprise customer relationships and complex delivery projects Proven ability to engage and influence C-level and operational stakeholders Outstanding communication, facilitation, and problem-solving skills Able to work in a high-growth, fast-paced environment with multiple customers simultaneously Strong project management skills and comfort with structured delivery playbooks Preferred: Experience in workforce or HR technology, transformation, or enterprise SaaS Background in driving organizational change or implementing systems across large-scale teams Familiarity with AI-driven platforms and digital enablement Success in This Role Means:
U.S. customers are onboarded and successfully transformed using Reejig’s Work Operating System Executive sponsors see Reejig as critical infrastructure for how they design and manage work Measurable outcomes are delivered in every phase, leading to account expansion and retention Internal teams experience you as a high-velocity operator who delivers with clarity and accountability Why This Matters
Reejig is at a point of real inflection. We are building a company that will reshape how organisations operate in the AI era. The people who join now are not stepping into a role, they are stepping into a chance to build something with scale and long term impact. If you want work that changes your career and creates meaningful equity upside, this is the moment.
#J-18808-Ljbffr