Customer Service Representative
Job Category: Corporate Requisition Number: CUSTO008571 Remote, USA Job Details
Description
AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit www.amsurg.com. Position Summary: The Customer Service Representative I will serve as the primary contact for patients and attorneys to resolve problems and answer questions regarding a bill. Work Schedule: REMOTE Essential Responsibilities: Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions Be able to effectively listen and communicate revenue cycle outcomes or processes with caller Be familiar with and understand payor and state rules and regulations and client information Adhere to all company policies and procedures Other duties as assigned Qualifications: Flexible, with ability to learn quickly and meet department production and quality goals. Familiarity and proficiency with the policies and procedures of the Customer Service department. Knowledge of Medical Insurance terminology. Can handle and prioritize multiple tasks. Reliable, team-oriented, pleasant with excellent interpersonal skills. Effective oral and written communication skills. Education/Experience: High School diploma or general education degree (GED) required, 1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience Employment at AMSURG: Living Our Values Every Day Care Deeply for those around us. Cultivate Integrity to build trust. Champion Excellence for continuous improvement Celebrate Teamwork every step to the way. Benefits: AMSURG provides its employees with the benefits, recognition, training, and opportunities needed for professional growth. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan. AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year. EOE Statement: AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: careers@amsurg.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
Job Category: Corporate Requisition Number: CUSTO008571 Remote, USA Job Details
Description
AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit www.amsurg.com. Position Summary: The Customer Service Representative I will serve as the primary contact for patients and attorneys to resolve problems and answer questions regarding a bill. Work Schedule: REMOTE Essential Responsibilities: Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions Be able to effectively listen and communicate revenue cycle outcomes or processes with caller Be familiar with and understand payor and state rules and regulations and client information Adhere to all company policies and procedures Other duties as assigned Qualifications: Flexible, with ability to learn quickly and meet department production and quality goals. Familiarity and proficiency with the policies and procedures of the Customer Service department. Knowledge of Medical Insurance terminology. Can handle and prioritize multiple tasks. Reliable, team-oriented, pleasant with excellent interpersonal skills. Effective oral and written communication skills. Education/Experience: High School diploma or general education degree (GED) required, 1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience Employment at AMSURG: Living Our Values Every Day Care Deeply for those around us. Cultivate Integrity to build trust. Champion Excellence for continuous improvement Celebrate Teamwork every step to the way. Benefits: AMSURG provides its employees with the benefits, recognition, training, and opportunities needed for professional growth. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan. AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year. EOE Statement: AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: careers@amsurg.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.