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Required Skills: The Service Desk position provides outstanding customer service at all times. The service desks role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (in person...\n","descriptionText","Service Desk Specialist Syntricate Technologies Writing & Editing Service Desk Position Required Skills: The Service Desk position provides outstanding customer service at all times. The service desks role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (in person...","shortDescription","Service Desk Position

Required Skills: The Service Desk position provides outstanding customer service at all times. The service desks rol...","location","Columbus, Ohio, United States, 43224","companyName","Syntricate Technologies","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=933BAF29862D6C25310E04E4F3127D6E&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=813FB7C386104A8D173F514B2A37E92F","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at Syntricate Technologies","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2437116108-service-desk-specialist","strippedDescription","Service Desk PositionRequired Skills: The Service Desk position provides outstanding customer service at all times. The service desks role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (in person...\n","parsedLocation",{"_464":465,"_466":467,"_468":469,"_470":191,"_471":191,"_472":473},"city","Columbus","state","Ohio","country","United States","street1","street2","postal_code","43224","displayPublishedAt","2 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=Syntricate+Technologies","searchLocationPath","/jobs?location=Columbus%2C+Ohio%2C+United+States%2C+43224","searchTitlePath","/jobs?keyword=Service+Desk+Specialist","featuredCompany",{"_422":487,"_15":488,"_489":425,"_74":490,"_491":492,"_240":493,"_439":494,"_495":-5,"_496":-5,"_497":-5,"_498":-5,"_499":500,"_501":502,"_449":490,"_457":503,"_451":490},211,"Mansueto Ventures","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[508,522,534,548,562],{"_426":425,"_430":509,"_449":450,"_441":510,"_240":511,"_437":512,"_424":425,"_111":513,"_428":191,"_429":191,"_451":450,"_439":514,"_422":515,"_452":516,"_427":130,"_474":517,"_457":518,"_476":513,"_477":514,"_479":519,"_481":520,"_483":521},["D",1770364800000],"Integra Connect LLC","The IT Help Desk Analyst I provides daily support to computer users throughout the organization. Primary responsibility is Telephone support to company Help Desk hotline. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solution.

Responsibilities:

Respond to request via phone calls, in person or by email through help desk software.\nProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.\nSupport company mobile phones and smart phones\nAsk questions to determine nature of problem.\nWalk customer through problem-solving process.\nInstall, modify, and repair computer hardware and software.\nRun diagnostic programs to resolve problems.\nInstall computer peripherals for users.\nFollow up with customers to ensure issues have been resolved.\nAssociates Degree in Information Technology or relevant area preferred. Relevant work experience will be considered in lieu of degree.\nIT support experience in a help desk environment.\nExcellent oral and written communication.\nAbility to prioritize tasks and work in a fast-paced environment.

Benefits:

Integra Connect, LLC provides a comprehensive benefits plan

Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire\nPaid Time Off\n401k with employer match\nPaid Holidays and Floating Holiday

Equal Opportunity Employer

Please note that the deadline for submitting applications is February 28, 2026. All applications must be received by this date to be considered.\n","The IT Help Desk Analyst I provides daily support to computer users throughout the organization. Primary responsibility is Telephone support to com...","Help Desk Analyst","West Palm Beach, Florida, United States, 33412",["B","2457197468"],"Work at Integra Connect LLC","15 hours ago","/jobs/2457197468-help-desk-analyst","/jobs?keyword=Integra+Connect+LLC","/jobs?location=West+Palm+Beach%2C+Florida%2C+United+States%2C+33412","/jobs?keyword=Help+Desk+Analyst",{"_426":425,"_430":523,"_449":450,"_441":524,"_240":525,"_437":526,"_424":425,"_111":527,"_428":191,"_429":191,"_451":450,"_439":440,"_422":528,"_452":529,"_427":130,"_474":530,"_457":531,"_476":527,"_477":440,"_479":532,"_481":482,"_483":533},["D",1770087600000],"Veterans Sourcing Group LLC","Job title- IT Service Desk Agent\npay- $21/hr W2\nDuration- 6 months\nLocation- Columbus, OH\nVeterans Sourcing Group is hiring

2 Service Desk Agents

to support a 24x7x365 IT Service Desk. This role serves as the first point of contact for technical issues, focusing on first-call resolution, excellent customer service, and efficient troubleshooting.

Key Responsibilities:

Provide phone/chat support with professionalism and urgency.\nUse ticketing systems and knowledge base tools to resolve and document issues.\nTroubleshoot and resolve hardware/software issues for enterprise systems.\nSupport application and infrastructure-related incidents and requests.\nParticipate in after-hours and weekend coverage as needed.\nQualifications:

2-5 years of relevant technical support or help desk experience.\nExcellent communication and customer service skills.\nStrong troubleshooting skills in complex, fast-paced environments.\nHigh school diploma or GED required.\nWillingness to work flexible shifts, including evenings and weekends.

","Job title- IT Service Desk Agent\npay- $21/hr W2\nDuration- 6 months\nLocation- Columbus, OH\nVeterans Sourcing Group is hiring

2 Service Desk...","IT Service Desk Agent",["B","2413220686"],"Work at Veterans Sourcing Group LLC","3 days ago","/jobs/2413220686-it-service-desk-agent","/jobs?keyword=Veterans+Sourcing+Group+LLC","/jobs?keyword=IT+Service+Desk+Agent",{"_426":425,"_430":535,"_449":450,"_441":536,"_240":537,"_437":538,"_424":425,"_111":539,"_428":191,"_429":191,"_451":450,"_439":540,"_422":541,"_452":542,"_427":130,"_474":543,"_457":544,"_476":539,"_477":540,"_479":545,"_481":546,"_483":547},["D",1770058800000],"Tata Consultancy Services","Service Desk Agent

The Service Desk Engineer is responsible for handling Level 1-2 incidents for the organizations IT environment.

Essential Functions:\n• Act as a single/first point of contact for phone calls and chats for IT issues and queries\n• Troubleshoot basic (L1 and L2) issues as per standard operating procedure\n• Updating knowledge base as and when required\n• Escalate unresolved calls to appropriate teams\n• Log all calls in Service Now\n• Take ownership of user issues and communicate progress in a timely manner\n• Adhere to defined standards, policies and procedures\n• Participating in persistent group chats2\n• Compliance with Audit policy\n• Production Support

Education and Experience:\n• 24 years of experience in desktop support or engineering.\n• Knowledge of ITIL practices and service management tools (e.g., ServiceNow).\n• Windows server experience a plus.

Competencies:\n• Analytical\n• Attention to detail\n• Collaboration\n• Data driven\n• Judgement\n• Problem solving/analysis\n• Teamwork

Salary Range- $50,000-$55,000 a year #LI-SP3 #LI-VX1\n","Service Desk Agent

The Service Desk Engineer is responsible for handling Level 1-2 incidents for the organizations IT environment.

Summary

The Service Desk Lead is responsible for overseeing the Service Desk function and ensuring end users receive exceptional support. Key responsibilities include managing the intake, prioritization, documentation, and resolution of help requests while escalating incidents as needed to uphold SLA commitments. This role requires leveraging diagnostic tools and helpdesk request tracking systems, as well as providing in-person, hands-on support at the desktop level to resolve issues efficiently.\nEssential Duties and Responsibilities include the following: Other duties may be assigned\nResponsibilities

Develop and reinforce Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.\nProvide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.\nPrioritize incidents and service requests according to defined processes to meet defined SLAs.\nEscalate incidents with accurate documentation to suitable IT team when required.\nRecord, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.\nIdentify and learn appropriate software and hardware used and supported by the organization.\nPerform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.\nDeploy pre-packaged software using distribution tools and processes as requested by end users.\nAnalyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.\nTrain, coach and mentor Service Desk Technicians and other junior staff.\nEngage in Change Control meetings as required.\nEducation and/or Experience

A passion for cycling and the outdoors!\nAssociates degree in an Information Technology discipline or related field of study or equivalent experience.\nRelevant IT certifications (CompTIA A+, Network+, or similar) preferred.\nProficient understanding of computer hardware and software.\nExperience with Windows and macOS operating systems.\nFamiliarity with Microsoft Office Suite and cloud-based productivity tools.\nExperience with desktop and server operating systems, included but not limited to Windows 10/11, Mac OS, Windows server 2016/2022.\nExtensive application support experience to include O365, MS Teams, MS office suite, Windows Active Directory, Azure as well as SharePoint.\nWorking knowledge of a range of diagnostic utilities: service desk (Zendesk, ConnectWise), RMM (Ninja, Go Anywhere), MDM (Intune).\nBeneficial skills but not required: exposure to JD Edwards E1, LastPass, Veeam, Kandji and MFA application (Duo, MS Authenticator, Yubikey).\nFamiliarity with the fundamental principles of ITIL Service Management.\nExceptional written and oral communication skills.\nExceptional interpersonal skills, with a focus on rapport building, listening, and questioning.\nExperience supporting global offices is a huge plus!\nPersonal Attributes

Ability to conduct research into a wide range of computing issues as required.\nAbility to absorb and retain information quickly.\nAbility to present ideas in user-friendly manner and language.\nHighly self-motivated and directed.\nKeen attention to detail.\nProven analytical and problem-solving abilities.\nAbility to effectively prioritize and execute tasks.\nExceptional customer service orientation.\nExperience working in a team-oriented, collaborative environment.\nOverview of the Company

United Wheels Inc. (“UWI”) is an international, privately held business, with affiliated companies and operations in Asia, the Americas and around the world. UWI is a world leader in the design, manufacture and international distribution of bicycles, e-bikes, and rideable toys, manufacturing more than 6 million bicycles and e-Bikes each year. We make fun.\nUWI owns and operates several bicycle-related subsidiaries. These subsidiaries include:\nHuffy Corp. ( https://www.huffybikes.com/ ), the iconic bicycling company based in Dayton, Ohio, with more than 125 years of bicycling history.\nBuzz Bicycles (https//.buzzbicycles.com)\nEqual Employment Opportunity Statement

United Wheels Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are dedicated to building a workplace where people from all walks of life feel seen, supported, and empowered to do their best work. We welcome applicants from all backgrounds, identities, and experiences, and we encourage you to bring your full, authentic self to work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

#J-18808-Ljbffr\n","Summary

Summary

The Service Desk Lead is responsible for overseeing the Service Desk function and ensuring end users receive exce...","Service Desk Lead","Miamisburg, Ohio, us, 45343",["B","2373402543"],"Work at Niner Inc.","6 days ago","/jobs/2373402543-service-desk-lead","/jobs?keyword=Niner+Inc.","/jobs?location=Miamisburg%2C+Ohio%2C+us%2C+45343","/jobs?keyword=Service+Desk+Lead",{"_426":425,"_430":563,"_449":450,"_441":564,"_240":565,"_437":566,"_424":425,"_111":567,"_428":191,"_429":191,"_451":450,"_439":568,"_422":569,"_452":570,"_427":130,"_474":557,"_457":571,"_476":567,"_477":568,"_479":572,"_481":573,"_483":574},["D",1769853600000],"Executech Utah Inc","A well-established IT consulting firm is seeking a Tier 2 IT Onsite & Service Desk Specialist in the Grand County area. This role involves providing advanced technical support both remotely and onsite, diagnosing complex issues, and mentoring team members. Candidates should have 2-4 years of experience in service desks with strong problem-solving skills. This position offers a competitive salary, comprehensive benefits, and the opportunity for flexible work arrangements while requiring regular client visits.\n#J-18808-Ljbffr\n","A well-established IT consulting firm is seeking a Tier 2 IT Onsite & Service Desk Specialist in the Grand County area. This role involves providin...","Tier II IT: Onsite & Remote Service Desk Pro","Denver, Colorado, United States",["B","2373406719"],"Work at Executech Utah Inc","/jobs/2373406719-tier-ii-it-onsite-remote-service-desk-pro","/jobs?keyword=Executech+Utah+Inc","/jobs?location=Denver%2C+Colorado%2C+United+States","/jobs?keyword=Tier+II+IT%3A+Onsite+%26+Remote+Service+Desk+Pro","actionData","errors"]