Director Quality Improvement | Compliance & Quality
4266 Sunbeam Rd, Jacksonville, FL 32257, USA
Overview
Job Description: Posted Tuesday, February 3, 2026 at 5:00 AM.
Awarded Best Quality of Care — Once Again! Behind every award is a story written daily by more than 900 employees and hundreds of compassionate volunteers who support patients and families when they need us most. At Community Hospice & Palliative Care, we are honored to be recognized with the Hospice Honors Elite award, reflecting our clinical excellence and the compassion we bring to every bedside, home, and conversation. We serve approximately 1,500 patients living with advanced illness wherever they call home, including private residences, long‑term care or assisted living facilities, hospitals, or our nine inpatient care centers. We strive to improve quality of life, ease pain, and lift burdens, never turning anyone away due to inability to pay as the region’s only non‑profit hospice provider.
Position Summary
The Director of Quality Improvement provides consultation and direction to ensure programs and services are implemented to the highest standards, and patients receive the highest level of care within the Community Hospice and Palliative Care division. They ensure policies and procedures are monitored and updated to reflect regulatory changes.
Details
- Work Location : In-office position located at 4266 Sunbeam Road, Jacksonville, Florida. No work from home available at this time
- Days/Hours : Monday – Friday, 8:00am–5:00pm
- Compensation : Commensurate with experience; $115,000 base salary; full benefits package including 23 days annual PTO
Responsibilities
- Develops, implements, and maintains a comprehensive Quality Management Program which incorporates the components of utilization management/utilization review (UM/UR), infection control/employee health (IC/EH) and continuous quality improvement (CQI).
- Develops and implements QM policies and procedures.
- Provides leadership to identify key performance/quality indicators for tracking, trending, and reporting to applicable committees and leadership.
- Oversees the collection and reporting of satisfaction surveys to applicable departments, committees, and leadership.
- Facilitates and coordinates committees: Compliance and Quality Management Committee and Compliance and Quality Oversight Committee.
- Develops, oversees, and directs quality/clinical audit processes and reporting outcomes to applicable committees and leadership.
- Develops annual training and orientation curriculum for employees related to QM, CQI.
- Oversees and directs organization‑wide Performance Improvement Projects (PIPs) in accordance with state and federal regulations and ensures accountability for outcomes.
- Participates in annual departmental strategic evaluation and planning.
- Assists the Risk Manager with Survey Readiness.
- Collaborates with Professional Development and Clinical Leadership on organizational education needs identified through audits, PIPs, and other quality initiatives.
- Performs all other duties as assigned by the Chief Compliance and Quality Officer.
Qualifications & Requirements
- Maintaining a high degree of credibility, independence, integrity, confidentiality, and trust.
- Demonstrating leadership ability – supervision and training of personnel.
- Exhibiting analytical skills and an understanding of operational processes.
- Influencing process and performance improvement.
- Proficient in Microsoft Word and PowerPoint with familiarity of Visio, Excel, and Access.
Education, Experience & Certifications
- Experience with Six Sigma and LEAN methodologies
- Certifications Preferred: CQC-H or CPHQ (or within one year of hire)
- Education: RN license, BSN required, MSN preferred
- Current State of Florida driver’s license with driving record acceptable to Community Hospice insurance carrier
EEO Statement and Compliance : Community Hospice & Palliative Care and all subsidiaries are committed to complying with applicable ADA provisions. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform essential functions. If you require an accommodation to complete the application process, interview, or perform essential functions, please contact Human Resources at
We participate in E-Verify to confirm the employment eligibility of all newly hired employees.
Where applicable and as required by law, employment may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here:
#J-18808-Ljbffr