Membership & Sales Specialist - World Trade Center Seattle + Bell Harbor Interna
Columbia Hospitality, Seattle, Washington, United States, 98101
Membership & Sales Specialist - World Trade Center Seattle + Bell Harbor International Conference Center
On-site, In Person-Full-Time (MonFri)
Includes evenings & weekends for events The Perks *Eligibility of perks is dependent upon job status Hourly Pay Range: $30.00 to $34.00 DOE Get Paid Daily (Make any day payday) Paid Time off & Holiday Pay (Because Balance Matters) Benefits - Medical, Dental, Vision, Disability, 401K HSA/FSA Plans -with employer contribution Values Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) Employee Assistance Program "Columbia Cares" Volunteer Opportunities Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Task Force Work Opportunities (Grow your career in idyllic locations across the globe) Online Learning Platform to Help You Grow! Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more) Our Commitment to You: "People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What You'll Do: The Brass Tacks: Support membership and sales efforts including renewals, onboarding, welcome communications, reporting and billing. Help with updating membership information, POS, and payment gateways for WTC through WTC's CRM. Assist with as requested by the Marketing Manager to capture photo content at events, including major tech, social, and waterfront activations. Follow templates to update (flyers, decks, brochures, presentations, signage, special offers, menus, labels) for WTC and BHICC aligned with SSC brand standards and approved by SSC marketing manager. Manage all RSVP lists and audit mailing lists in coordination with CH marketing manager for eblasts, newsletters etc. Maintain content calendars and support multi-channel campaign planning with membership to show membership value and increase outreach to other members. Represent the club at events and tradeshows for coordination, networking, and brand presence. Support the responsibilities of the Membership Engagement Lead during peak business levels, or when Engagement Lead is out of the office. Provide administrative support to the Director of Membership/Sales and Director of Operations as needed. Assist with daily WTC operations, weekday lunch service, and event logistics and ensure the front desk and phones at World Trade Center and support coverage for mandated breaks for Engagement Lead. Perform opening and closing duties of the World Trade Center. Work primarily MondayFriday, 9:30 AM6:00 PM, with occasional evenings and weekends for events. The Nitty Gritty BA/BS from an accredited college or university, or three to five years related experience and/or training; or equivalent combination of education and experience Previous experience in customer service with a high-end clientele preferred 1+ years of experience in hospitality marketing, content creation, digital media, or a related field. Strong writing, editing, and storytelling skills with an eye for brand voice. Proficiency with social media management and analytics tools. Experience with Adobe Creative Suite (InDesign, Illustrator, Photoshop) or Canva. Ability to shoot and edit basic photo/video content. Strong project management skills and ability to juggle multiple deadlines. Comfortable working evenings and weekends for events. Experience in hospitality, sales administration membership organizations, event marketing, or conference centers. Familiarity with platforms like CVENT, Wedding Pro, Visit Seattle partner portals, or other listing/lead-gen sites. Experience using CRM and digital marketing platforms. Ability to represent the organization professionally at events and community functions. Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. Where You'll Work: Seattle's premier waterfront conference venue features 18 meeting rooms totaling 100,000 square feet with capacity for up to 6,000 guests. A multiple recipient of the Planners Choice Award from Successful Meetings and Meeting News, Bell Harbor features panoramic views of downtown Seattle and Puget Sound, Northwest-inspired cuisine and complimentary high-speed internet with REAL bandwidth! Bell Harbor is a member of the International Association of Conference Centers (IACC), ensuring a superior meeting experience with state-of-the-art audiovisual, Herman Miller chairs made for comfort, and well-lit meeting space. Additional venues offered via the Bell Harbor sales team include Smith Cove Cruise Terminal located on Seattle's Magnolia waterfront with over 96,000 square feet of event space perfect for trade shows and large events, and directly adjacent to Bell Harbor the Maritime Event Center, a less traditional space that adds a nautical-themed backdrop to weddings and social events. The Fine Print: Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
On-site, In Person-Full-Time (MonFri)
Includes evenings & weekends for events The Perks *Eligibility of perks is dependent upon job status Hourly Pay Range: $30.00 to $34.00 DOE Get Paid Daily (Make any day payday) Paid Time off & Holiday Pay (Because Balance Matters) Benefits - Medical, Dental, Vision, Disability, 401K HSA/FSA Plans -with employer contribution Values Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) Employee Assistance Program "Columbia Cares" Volunteer Opportunities Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Task Force Work Opportunities (Grow your career in idyllic locations across the globe) Online Learning Platform to Help You Grow! Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more) Our Commitment to You: "People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What You'll Do: The Brass Tacks: Support membership and sales efforts including renewals, onboarding, welcome communications, reporting and billing. Help with updating membership information, POS, and payment gateways for WTC through WTC's CRM. Assist with as requested by the Marketing Manager to capture photo content at events, including major tech, social, and waterfront activations. Follow templates to update (flyers, decks, brochures, presentations, signage, special offers, menus, labels) for WTC and BHICC aligned with SSC brand standards and approved by SSC marketing manager. Manage all RSVP lists and audit mailing lists in coordination with CH marketing manager for eblasts, newsletters etc. Maintain content calendars and support multi-channel campaign planning with membership to show membership value and increase outreach to other members. Represent the club at events and tradeshows for coordination, networking, and brand presence. Support the responsibilities of the Membership Engagement Lead during peak business levels, or when Engagement Lead is out of the office. Provide administrative support to the Director of Membership/Sales and Director of Operations as needed. Assist with daily WTC operations, weekday lunch service, and event logistics and ensure the front desk and phones at World Trade Center and support coverage for mandated breaks for Engagement Lead. Perform opening and closing duties of the World Trade Center. Work primarily MondayFriday, 9:30 AM6:00 PM, with occasional evenings and weekends for events. The Nitty Gritty BA/BS from an accredited college or university, or three to five years related experience and/or training; or equivalent combination of education and experience Previous experience in customer service with a high-end clientele preferred 1+ years of experience in hospitality marketing, content creation, digital media, or a related field. Strong writing, editing, and storytelling skills with an eye for brand voice. Proficiency with social media management and analytics tools. Experience with Adobe Creative Suite (InDesign, Illustrator, Photoshop) or Canva. Ability to shoot and edit basic photo/video content. Strong project management skills and ability to juggle multiple deadlines. Comfortable working evenings and weekends for events. Experience in hospitality, sales administration membership organizations, event marketing, or conference centers. Familiarity with platforms like CVENT, Wedding Pro, Visit Seattle partner portals, or other listing/lead-gen sites. Experience using CRM and digital marketing platforms. Ability to represent the organization professionally at events and community functions. Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. Where You'll Work: Seattle's premier waterfront conference venue features 18 meeting rooms totaling 100,000 square feet with capacity for up to 6,000 guests. A multiple recipient of the Planners Choice Award from Successful Meetings and Meeting News, Bell Harbor features panoramic views of downtown Seattle and Puget Sound, Northwest-inspired cuisine and complimentary high-speed internet with REAL bandwidth! Bell Harbor is a member of the International Association of Conference Centers (IACC), ensuring a superior meeting experience with state-of-the-art audiovisual, Herman Miller chairs made for comfort, and well-lit meeting space. Additional venues offered via the Bell Harbor sales team include Smith Cove Cruise Terminal located on Seattle's Magnolia waterfront with over 96,000 square feet of event space perfect for trade shows and large events, and directly adjacent to Bell Harbor the Maritime Event Center, a less traditional space that adds a nautical-themed backdrop to weddings and social events. The Fine Print: Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.