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Collections Specialist

LHH, Indianapolis, Indiana, United States, 46201

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Accounts Receivable Collector

$21.00 - $24.00 per hour Location: Northern Indianapolis Employment Type: Contract-to-Hire About the Role

We are seeking a detail-oriented and results-driven Accounts Receivable Collector to join a reputable organization and support their financial operations team. This role is ideal for someone who excels in communication, has strong analytical skills, and enjoys managing collections processes to reduce delinquency and improve cash flow. Key Responsibilities

Manage a high-volume portfolio of 100+ accounts and work to reduce delinquency rates

Contact customers by phone, email, and written correspondence to secure timely payments and resolve billing issues

Negotiate payment plans and successfully recover outstanding balances

Prepare and maintain detailed aging reports, status updates, and collection activity reports

Collaborate closely with internal teamsincluding sales and customer serviceto ensure accurate billing and positive customer experiences

Maintain compliance with company policies and regulatory requirements

Process, track, and accurately apply incoming payments

Conduct account reconciliations and resolve discrepancies

Assist with generating invoices and statements and ensure timely delivery

Manage a high volume of billing- and payment-related inquiries

Resolve customer concerns promptly to maintain strong satisfaction levels

Identify and escalate delinquent accounts to leadership when appropriate

Document all customer interactions within the CRM for accurate recordkeeping Minimum Qualifications

Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field (experience may be considered in lieu of degree)

2+ years of experience in accounts receivable, collections, or related financial operations

Strong negotiation skills and the ability to build positive client relationships

Proficiency in accounting software such as QuickBooks, Microsoft Dynamics, Oracle, or similar tools

Strong analytical skills and experience improving collection efficiency

Ability to work under pressure while meeting deadlines and departmental objectives

Candidates may be considered at different levels based on education and experience; compensation will adjust accordingly Pay Details: $21.00 to $24.00 per hour Search managed by: Elisia Bybee Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_814086_3114535