About the job Senior Customer Service Representative
Senior Customer Service Representative - Houston, TX
Overview
Our client is a leading energy company seeking an experienced Customer Service Representative II to join their Houston team. This is a 12-month contract position offering competitive compensation and the opportunity to work with a Fortune 500 organization known for excellence in customer service.
Location:
Houston, TX 77002 (On-site position) Pay Rate:
$21/hour Duration:
12 months Schedule:
40 hours/week, 8-hour shifts between 7am-6pm
Key Responsibilities
Provide exceptional customer service to valuable customers through various communication channels Resolve customer issues using strong problem-solving skills and company resources Handle customer inquiries with professionalism, courtesy, and efficiency Maintain accurate customer records and documentation Meet performance metrics and quality standards Collaborate with team members to ensure seamless customer experience Adapt to changing business needs and schedule requirements Requirements
6-10 years of customer service experience Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilities Proven reliability and dependability High integrity and positive attitude Flexibility to adapt to changing schedules and business needs Ability to work on-site in downtown Houston Must complete mandatory 3-week training program (March 9th start date) What We Offer
Competitive hourly rate of $21 Comprehensive 3-week paid training program Opportunity to work with a leading energy company Professional development and growth opportunities Downtown Houston location with access to amenities Stable 12-month contract with potential for extension
Senior Customer Service Representative - Houston, TX
Overview
Our client is a leading energy company seeking an experienced Customer Service Representative II to join their Houston team. This is a 12-month contract position offering competitive compensation and the opportunity to work with a Fortune 500 organization known for excellence in customer service.
Location:
Houston, TX 77002 (On-site position) Pay Rate:
$21/hour Duration:
12 months Schedule:
40 hours/week, 8-hour shifts between 7am-6pm
Key Responsibilities
Provide exceptional customer service to valuable customers through various communication channels Resolve customer issues using strong problem-solving skills and company resources Handle customer inquiries with professionalism, courtesy, and efficiency Maintain accurate customer records and documentation Meet performance metrics and quality standards Collaborate with team members to ensure seamless customer experience Adapt to changing business needs and schedule requirements Requirements
6-10 years of customer service experience Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilities Proven reliability and dependability High integrity and positive attitude Flexibility to adapt to changing schedules and business needs Ability to work on-site in downtown Houston Must complete mandatory 3-week training program (March 9th start date) What We Offer
Competitive hourly rate of $21 Comprehensive 3-week paid training program Opportunity to work with a leading energy company Professional development and growth opportunities Downtown Houston location with access to amenities Stable 12-month contract with potential for extension