Job Title: Customer Service Representative - Level 2
Job Location:
Houston, TX 77002
Job Type: Long-term Contract
Job Summary
Full-time employees are expected to work 40 hours per week. As an essential part of the company, you will provide exceptional customer service to valuable customers.
Comprehensive training is provided to ensure Customer Service agents are prepared to deliver exceptional customer experience. In this role, agents will be trained to handle incoming customer calls and provide quick and real-time information to ensure customer inquiries are resolved on the first call.
Research and problem solve to determine suitable actions to deliver solution-driven results. Be proactive and follow up as needed to ensure one contact resolution.
Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy.
Embrace challenges and demonstrate capacity for growth. Improvement opportunities are encouraged within a culture of transparency, openness, and trust.
What We Are Looking For Self-driven individuals Excellent communication skills (friendly, courteous, helpful) Ability to resolve customer issues using problem-solving skills Reliable and dependable High integrity and positive attitude Flexible and adaptable Strive for excellence Job Overview
Employees in this role provide some decision making to respond to and resolve non-routine customer requests, inquiries, and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies. This position emphasizes public relations and effective revenue risk management.
Job Duties & Responsibilities
Under direct supervision:
Handles situations which may require adaptation of response Assist customers with billing inquiries and educating on energy consumption Records and processes commitments on customer accounts as appropriate Assist customers with online account and mobile app requests Meet performance metrics and schedule adherence requirements daily Assists with providing direction and guidance to less experienced team members Performs other job-related duties as assigned Required Qualifications
High School Graduate / GED Experience: 1+ years Preferred Qualifications
None Employment Details
Employee Group:
Non-Exempt Employee Type:
Full Time Job Category:
Customer Service Job Role:
Associate Remote Work
Friday Work-from-Home:
Standard practice, subject to change at any time If unable to work remotely due to internet or system issues, employee must report to the office Dress Code Policy
Appropriate Women's Clothing
Jeans (must be clean and free of rips, tears, and fraying; may not be tight or revealing) Business casual (ankle-length khakis, Dockers-style) or dress slacks Skirts (appropriate hemline) Blouses, sweaters, tops, knit or Polo-style shirts Tennis shoes, sneakers, pumps, flats, loafers, or business casual sandals that pose no safety concerns Suits may be appropriate for more formal meetings or occasions Appropriate Men's Clothing
Jeans (must be clean and free of rips, tears, and fraying; may not be tight or revealing) Business casual (ankle-length khakis, Dockers-style) or dress slacks Short or long sleeve buttoned shirts Golf or Polo-style shirts Leather shoes, either laced or loafers Sports jackets, blazers, sweaters (appropriate for cooler days) Inappropriate Clothing Items (Women & Men)
Leggings, jeggings, or tights worn with blouses/sweaters Shorts Inappropriate or low necklines Strapless tops Athletic or spandex clothing Flip-flops, thong sandals, or similar footwear Hip-hugger or low-riding pants T-shirts with logos, slogans, or graphics Midriff or back-baring clothes Tank tops Hats
Unprofessional clothing that may divert attention from work responsibilities is prohibited. Questionable dress will be addressed at management's discretion.
Job Location:
Houston, TX 77002
Job Type: Long-term Contract
Job Summary
Full-time employees are expected to work 40 hours per week. As an essential part of the company, you will provide exceptional customer service to valuable customers.
Comprehensive training is provided to ensure Customer Service agents are prepared to deliver exceptional customer experience. In this role, agents will be trained to handle incoming customer calls and provide quick and real-time information to ensure customer inquiries are resolved on the first call.
Research and problem solve to determine suitable actions to deliver solution-driven results. Be proactive and follow up as needed to ensure one contact resolution.
Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy.
Embrace challenges and demonstrate capacity for growth. Improvement opportunities are encouraged within a culture of transparency, openness, and trust.
What We Are Looking For Self-driven individuals Excellent communication skills (friendly, courteous, helpful) Ability to resolve customer issues using problem-solving skills Reliable and dependable High integrity and positive attitude Flexible and adaptable Strive for excellence Job Overview
Employees in this role provide some decision making to respond to and resolve non-routine customer requests, inquiries, and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies. This position emphasizes public relations and effective revenue risk management.
Job Duties & Responsibilities
Under direct supervision:
Handles situations which may require adaptation of response Assist customers with billing inquiries and educating on energy consumption Records and processes commitments on customer accounts as appropriate Assist customers with online account and mobile app requests Meet performance metrics and schedule adherence requirements daily Assists with providing direction and guidance to less experienced team members Performs other job-related duties as assigned Required Qualifications
High School Graduate / GED Experience: 1+ years Preferred Qualifications
None Employment Details
Employee Group:
Non-Exempt Employee Type:
Full Time Job Category:
Customer Service Job Role:
Associate Remote Work
Friday Work-from-Home:
Standard practice, subject to change at any time If unable to work remotely due to internet or system issues, employee must report to the office Dress Code Policy
Appropriate Women's Clothing
Jeans (must be clean and free of rips, tears, and fraying; may not be tight or revealing) Business casual (ankle-length khakis, Dockers-style) or dress slacks Skirts (appropriate hemline) Blouses, sweaters, tops, knit or Polo-style shirts Tennis shoes, sneakers, pumps, flats, loafers, or business casual sandals that pose no safety concerns Suits may be appropriate for more formal meetings or occasions Appropriate Men's Clothing
Jeans (must be clean and free of rips, tears, and fraying; may not be tight or revealing) Business casual (ankle-length khakis, Dockers-style) or dress slacks Short or long sleeve buttoned shirts Golf or Polo-style shirts Leather shoes, either laced or loafers Sports jackets, blazers, sweaters (appropriate for cooler days) Inappropriate Clothing Items (Women & Men)
Leggings, jeggings, or tights worn with blouses/sweaters Shorts Inappropriate or low necklines Strapless tops Athletic or spandex clothing Flip-flops, thong sandals, or similar footwear Hip-hugger or low-riding pants T-shirts with logos, slogans, or graphics Midriff or back-baring clothes Tank tops Hats
Unprofessional clothing that may divert attention from work responsibilities is prohibited. Questionable dress will be addressed at management's discretion.