Bilingual Customer Service Agent
San Diego Staffing, San Diego, California, United States, 92101
Bilingual Customer Service Agent
At Robert Half, we specialize in connecting skilled professionals with dynamic organizations to foster growth and success. Our client is seeking a dedicated Bilingual Customer Service Agent to join their team, supporting customers in multiple languages and delivering exceptional service. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in both English and Spanish Provide accurate information about company products, services, and policies Resolve customer concerns efficiently while maintaining a positive attitude Document customer interactions and update internal records Work closely with internal teams to follow up on customer requests Identify opportunities to enhance the customer experience Uphold company standards of professionalism, confidentiality, and quality Requirements: High school diploma or equivalent; some college coursework preferred Fluency in English and Spanish (verbal and written) Previous customer service experience is an asset Strong communication and interpersonal skills Proficiency with CRM platforms and MS Office Suite Ability to multitask, prioritize, and work in a fast-paced environment Positive, reliable, and solution-oriented work ethic
At Robert Half, we specialize in connecting skilled professionals with dynamic organizations to foster growth and success. Our client is seeking a dedicated Bilingual Customer Service Agent to join their team, supporting customers in multiple languages and delivering exceptional service. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in both English and Spanish Provide accurate information about company products, services, and policies Resolve customer concerns efficiently while maintaining a positive attitude Document customer interactions and update internal records Work closely with internal teams to follow up on customer requests Identify opportunities to enhance the customer experience Uphold company standards of professionalism, confidentiality, and quality Requirements: High school diploma or equivalent; some college coursework preferred Fluency in English and Spanish (verbal and written) Previous customer service experience is an asset Strong communication and interpersonal skills Proficiency with CRM platforms and MS Office Suite Ability to multitask, prioritize, and work in a fast-paced environment Positive, reliable, and solution-oriented work ethic