Remote Customer Service Rep BYOD - Starting Monday, March 9, 2026
Transworld Systems Inc, Des Moines, Iowa, United States, 50319
Overview
This is a Bring Your Own Device (BYOD) role.
In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements:
System Specs
It is NOT a Mac
It is NOT a Chromebook
It is NOT a tablet or phone or iPad
It does have the following:
Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFi
Operating system: Windows 11
Processor: i5 (or higher) or AMD Ryzen5 (or higher)
RAM: Minimum of 8 GB
Hard Drive available space: Minimum of 10 GB
Upload speeds: minimum 20 mbps
Download speeds: minimum 25 mpbs
Anti-virus software loaded to the machine
All Windows updates will need to be completed
We do highly recommend using the following, however Bluetooth versions of these items are permissible:
USB Wired Keyboard
USB Wired Mouse
USB Wired Webcam
Wired Headset
REQUIRED: 2 (Dual) working monitors
Application Process
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
After successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications.
Work Location:
Remote, Work from Home
Compensation:
$15.00/hour
Paid Training Start Date:
Monday, March 9, 2026
Training Hours:
Monday thru Friday: 8am - 5pm EST
Hours of Operation (following training):
Monday thru Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST
During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities In This Role, You Will:
Assist customers with their accounts
Ensure all account information is accurately documented in client's system
Provide detailed explanations of account status and inquiries to customers
Assist customers with delinquent accounts based on various state guidelines
Adhere to State and Federal regulations pertaining to your job duties
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc)
Qualifications Ideal Candidate Qualifications:
Prior call center experience is REQUIRED.
Excellent written and verbal communication skills are needed.
Experience navigating multiple systems/screens while speaking with customers.
Active listening to understand the customers' needs.
Great problem-solving skills.
Must be proficient with Microsoft applications.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP
#J-18808-Ljbffr
In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements:
System Specs
It is NOT a Mac
It is NOT a Chromebook
It is NOT a tablet or phone or iPad
It does have the following:
Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFi
Operating system: Windows 11
Processor: i5 (or higher) or AMD Ryzen5 (or higher)
RAM: Minimum of 8 GB
Hard Drive available space: Minimum of 10 GB
Upload speeds: minimum 20 mbps
Download speeds: minimum 25 mpbs
Anti-virus software loaded to the machine
All Windows updates will need to be completed
We do highly recommend using the following, however Bluetooth versions of these items are permissible:
USB Wired Keyboard
USB Wired Mouse
USB Wired Webcam
Wired Headset
REQUIRED: 2 (Dual) working monitors
Application Process
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
After successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications.
Work Location:
Remote, Work from Home
Compensation:
$15.00/hour
Paid Training Start Date:
Monday, March 9, 2026
Training Hours:
Monday thru Friday: 8am - 5pm EST
Hours of Operation (following training):
Monday thru Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST
During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities In This Role, You Will:
Assist customers with their accounts
Ensure all account information is accurately documented in client's system
Provide detailed explanations of account status and inquiries to customers
Assist customers with delinquent accounts based on various state guidelines
Adhere to State and Federal regulations pertaining to your job duties
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc)
Qualifications Ideal Candidate Qualifications:
Prior call center experience is REQUIRED.
Excellent written and verbal communication skills are needed.
Experience navigating multiple systems/screens while speaking with customers.
Active listening to understand the customers' needs.
Great problem-solving skills.
Must be proficient with Microsoft applications.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP
#J-18808-Ljbffr